Operations & Logistics Coordinator (Spanish-English)

+ ROSALINA CASTRO DELGADO +206-***-**-**

ROSALINA CASTRO DELGADO

OPERATIONS • MANUFACTURING SUPPORT • LOGISTICS • ADMINISTRATION

206-***-**** ***************@*****.*** Renton, WA 98056 EXECUTIVE PROFILE

Operations and administrative professional with experience supporting fast-paced environments through logistics coordination, inventory and records management, scheduling, documentation, customer service, training, and cross- functional communication. Experienced in shipment documentation, supplier/forwarder coordination, inventory records, operational follow-up, and maintaining accurate information. MBA in Administration, bilingual Spanish/English, with a strong focus on organization, process discipline, service, and reliable execution. MANUFACTURING & OPERATIONS STRENGTHS

Operations & Workflow

Coordination

Logistics & Shipment

Documentation

Inventory & Records Control

Order / Document

Processing

Data Entry & Accuracy

Supplier / Forwarder

Communication

Scheduling & Follow-Up

Safety & Compliance

Awareness

Training & Employee

Readiness

Customer & Internal Service Confidential Documentation Bilingual Spanish / English PROFESSIONAL EXPERIENCE

OFFICE COORDINATOR Nov 2025 – Aug 2026

Paisanos Tax Services Washington

• Coordinated daily office operations and administrative activities to maintain an organized and efficient workflow.

• Scheduled appointments, calendars, and follow-ups during regular and peak seasons.

• Maintained accurate records through data entry, database updates, documentation, and transaction records.

• Organized and securely filed confidential documents; followed up on missing information to support timely processing.

• Managed office supplies and supported organization and inventory of operational materials.

• Coordinated communication among clients, preparers, and management; provided bilingual English/Spanish support.

+ ROSALINA CASTRO DELGADO +206-***-**-**

CUSTOMER SERVICE REPRESENTATIVE May 2024 – Sep 2024; Oct 2024 – Nov 2025 KTCHP Renton & Redmond, Washington

• Worked effectively in a fast-paced environment while following safety protocols and health regulations.

• Processed transactions accurately, handled customer inquiries, and resolved issues promptly.

• Organized and restocked supplies to support daily operations and team productivity.

• Entered orders into the store computer system and quickly completed assigned tasks to support team performance. LIFE INSURANCE SALES AGENT Sep 2013 – Jan 2024

Seguros Monterrey New York Life Tijuana, Mexico

• Developed client relationships through prospecting, networking, and structured follow-up.

• Completed questionnaires and application documentation accurately.

• Participated in meetings, seminars, and training programs focused on products and account development. TRAINING & DEVELOPMENT SPECIALIST Aug 2017 – Mar 2020 Seguros Monterrey New York Life Tijuana, Mexico

• Developed job-skill checklists and training programs to verify employee readiness.

• Scheduled classes and training sessions based on classroom and equipment availability.

• Trained agents in sales processes and financial products; supported new employees during initial customer appointments.

SALES AGENT Feb 2013 – Aug 2013

Wascomat Distributor Tijuana, Mexico

• Generated leads, maintained prospect lists, and built customer relationships through calls and meetings. REAL ESTATE AGENT Jun 2012 – Jan 2013

ProCasa Inmobiliaria Tijuana, Mexico

• Prepared and guided clients through contracts, escrow paperwork, and deeds; coordinated follow-up through transactions.

EXECUTIVE ASSISTANT Jul 2003 – Dec 2011

Coca-Cola Tijuana, Mexico

• Maintained business information in digital databases and managed confidential information with discretion.

• Coordinated packages and correspondence with external sources and collaborated with internal departments and third-party vendors.

+ ROSALINA CASTRO DELGADO +206-***-**-**

• Prepared agendas, coordinated meetings and corporate events, and handled appointment requests. IMPORT & EXPORT COORDINATOR Jan 2002 – May 2003

McCain Traffic Supply Tijuana, Mexico

• Liaised with suppliers, forwarders, agents, transportation companies, and customs agents to obtain current shipment information.

• Maintained records of inventory, sales, and business operations activities.

• Prepared shipping orders and documentation for international and domestic shipments and obtained required customs documentation.

EDUCATION

Master of Business Administration (M.B.A.), Administration — University CESUN, Tijuana, Baja California, Mexico June 2005

Diploma – Planner Buyer • Diploma – Business Leadership LANGUAGES

Spanish — Native English — Advanced

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