EMT-Basic Medical Supervisor & Patient Service

VICTORIA WHITTINGTON

EMT-BASIC MEDICAL SUPERVISOR PATIENT & CUSTOMER SERVICE

Picayune, MS 39466 • 601-***-**** • ****************@*****.***

PROFESSIONAL SUMMARY

Compassionate and dependable EMT-Basic and Medical Supervisor with experience providing professional patient care, transportation, and customer service in high-pressure healthcare settings. Skilled in communicating with patients, families, coworkers, and healthcare teams; responding to concerns; maintaining a calm and respectful environment; and ensuring patients feel heard, supported, and cared for.

CORE SKILLS

• Patient & Customer Service • Professional Communication • Conflict Resolution • Patient Support & Reassurance • Team Collaboration • Patient Assessment • Vital Signs Monitoring • BLS / CPR / First Aid • Patient Transport • Emergency Response • Documentation & Reporting • Safety & Compliance

PROFESSIONAL EXPERIENCE

Parford EMS — EMT-Basic Gulfport, MS 01/2024–Present

• Provide compassionate, professional patient care while maintaining a calm and reassuring approach.

• Communicate with patients about pain, comfort, concerns, and care needs before and during transportation.

• Work respectfully with patients, families, coworkers, and hospital staff to support a positive patient experience.

• Assess patients, monitor vital signs, document care accurately, and prioritize needs appropriately.

• Maintain safe equipment and vehicle operations and remain professional in high-pressure situations.

Northshore EMS — EMT-Basic Bogalusa, LA 09/2021–Present

• Provide respectful patient care and transportation while addressing patient comfort and concerns.

• Communicate clearly with patients and healthcare staff and provide accurate patient information during handoffs.

• Assess patient condition, monitor vital signs, document care, and support safe transport.

• Maintain professionalism, teamwork, and efficiency during routine and emergency situations.

Odyssey House Louisiana — Medical Supervisor New Orleans, LA 04/2023–01/2024

• Supported residents and staff by maintaining a safe, respectful, and supportive healthcare environment.

• Responded to concerns, coordinated care, and promoted clear communication among staff members.

• Helped develop patient care plans and coordinated with interdisciplinary teams for complex cases.

• Monitored operations and promoted teamwork, accountability, and effective communication.

East Jefferson EMS — EMT-Basic Metairie, LA 06/2022–04/2023

• Provided compassionate patient care and transportation while addressing patient comfort and needs.

• Communicated professionally with patients, families, coworkers, and hospital staff.

• Assessed patients, monitored vital signs, documented care, and prioritized needs appropriately.

• Maintained accurate records and followed safety procedures for equipment and vehicles.

AAA Ambulance Service — EMT-Basic Picayune, MS 12/2021–06/2022

• Provided professional patient care and transportation with an emphasis on safety, comfort, and communication.

• Assessed patient needs, monitored vital signs, and communicated relevant information to receiving facilities.

• Maintained a calm, respectful demeanor while responding to patient needs in stressful situations.

AMR — Driver Gulfport, MS 10/2020–09/2021

• Safely transported patients and maintained professional customer service throughout each interaction.

• Followed traffic laws, safety procedures, and assigned routes while maintaining dependable service.

• Communicated respectfully with patients and staff and helped ensure timely transportation.

EDUCATION

Penn Foster — General Studies Online 05/2017

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