Customer Support & Concierge Travel Specialist

TALAIJIA DAVISON

Las Vegas, NV ***** +1-725-***-**** ***************@*****.***

Professional Summary

Dynamic professional with extensive experience in customer support, recognized for efficiently resolving issues and significantly enhancing client satisfaction. Strong collaborator excelling in team environments, adapting seamlessly to evolving demands, and ensuring a proactive approach to challenges. Proficient in communication and problem- solving, leveraging CRM software to drive impactful results while maintaining high standards of service. Committed to delivering exceptional customer experiences across various channels, consistently fostering positive relationships and achieving outstanding outcomes.

Willing to relocate: Anywhere

Work Experience

Call Center Travel Agent

American Express Platinum Travel/Telus International Inc Las Vegas, NV March 2025 to Present

• Provide personalized travel planning and concierge-level service to American Express Platinum Card Members.

• Assist with domestic and international flight, hotel, car rental, and vacation arrangements.

• Research and recommend travel options based on clients’ preferences, budgets, and itineraries.

• Manage complex travel requests, changes, cancellations, and problem resolution while delivering a high level of customer service.

• Build strong client relationships while maintaining American Express service and quality standards. Security Guard

Saber Security Las Vegas, NV

December 2023 to Present

• Maintained a safe environment for staff and visitors through proactive surveillance and communication.

• Responded quickly to emergency situations to assess and deflect issues.

• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

• Completed full building and grounds patrols 10-20x during shift to spot and investigate concerns.

• Secured premises and personnel by patrolling property and monitoring surveillance equipment.

• Responded to emergencies promptly, ensuring the safety of all individuals on site.

• Enhanced overall security by conducting thorough patrols and monitoring premises.

• Responded quickly to incidents and assessed active situations for security concerns.

• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

• Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies. Spa Coordinator

Novu Skin Med Spa Las Vegas, NV

August 2019 to July 2021

• Managed appointment scheduling and client inquiries using practice management software.

• Provided exceptional customer service, enhancing client satisfaction and retention rates.

• Assisted in marketing initiatives to promote spa services and special offers.

• Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.

• Learned details of types of treatments and procedures in order to answer questions from spa guests.

• Handled sensitive client information discreetly while adhering to privacy regulations and company policies.

• Introduced new beauty products to consumers by informing clients about use and benefits.

• Developed relationships with guests to meet client needs and encourage repeat service.

• Managed high call volume, 80+ calls a day ensuring smooth communication between clients and spa staff.

• Achieved specified sales targets by promoting special treatments, additional services, and products.

• Updated customer records and maintained accurate client information.

• Streamlined appointment scheduling for increased efficiency and optimal time management.

• Promoted special offers and packages to increase revenue through upselling techniques.

• Participated in staff meetings to stay informed about current promotions, new services, or other relevant updates within the spa industry.

• Assisted with marketing campaigns to promote spa services.

• Resolved client issues professionally, promoting a positive image of the spa brand.

• Provided knowledgeable product recommendations based on individual client needs, driving retail sales growth.

• Generated content with Word, Excel, and Power Point applications.

• Managed extra clerical duties when necessary.

Phlebotomist Biomedical Technician

Biotest Bowling Green, OH

January 2019 to August 2019

• Collected blood samples with precision, ensuring patient comfort and safety throughout the process.

• Processed specimens for laboratory analysis, maintaining high standards of accuracy and compliance with protocols.

• Implemented best practices for specimen labeling and tracking, improving workflow efficiency in sample handling.

• Developed patient education materials on blood donation processes, fostering informed participation among donors.

• Led quality assurance initiatives to maintain compliance with health regulations and improve service delivery standards.

• Enhanced patient experience through compassionate care and communication during blood draw procedures.

• Labeled transfer tubes 100% accurately and followed exact directions for handling and storing specimens for transport.

• Centrifuged blood samples as outlined in clinical protocols.

• Completed proper sanitation and cleaning of equipment and work areas between patients.

• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.

• Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.

• Stocked phlebotomy cart or carrier with appropriate supplies.

• Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.

• Used personal protective equipment correctly to protect coworkers and patients.

• Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.

• Participated in continuing education programs to stay up to date on new technologies and procedures.

• Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.

• Improved patient comfort and trust with compassionate communication and professional bedside manner.

• Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.

• Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.

• Assisted in development of phlebotomy training manual, standardizing procedures and improving training efficiency.

• Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.

• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.

• Verified patients' identification for proper sample collection. Customer Service Rep

Logistic Care Las Vegas, NV

September 2017 to December 2018

• Resolved customer inquiries and issues through effective communication and problem-solving techniques.

• Managed scheduling and logistics for transportation services, ensuring timely pickups and drop-offs.

• Collaborated with healthcare providers to facilitate patient transport arrangements and service delivery.

• Implemented process improvements to streamline operations, increasing efficiency in service delivery workflows.

• Maintained 100% accurate records of customer interactions and transportation requests using internal systems.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Fostered positive customer service culture within team which led to higher customer satisfaction rates.

• Identified and resolved discrepancies and errors in customer accounts. Customer Service Representative

USAA Sitel Las Vegas, NV

September 2016 to September 2017

Resolved customer inquiries through effective communication and problem-solving techniques.

• Utilized CRM systems to track customer interactions and enhance service delivery.

• Guided team members in best practices for handling complex customer issues.

• Implemented process improvements that increased response time and customer satisfaction.

• Enhanced customer satisfaction by 100% by promptly addressing concerns and providing accurate information.

• Assisted customers with account inquiries, transactions, and service- related issues.

• Interacted with customers through live chat.

• Performed data entry for customer information.

• Assisted customers with a warm professional attitude

• Maintained up-to-date knowledge of banking regulations, ensuring compliance and customer protection. Assembly Line Production Worker

Norplas Industries Oregon, OH

June 2014 to August 2016

• Machine Operation

• Operate injection molding machines, robotic arms, and other automated equipment.

• Load raw materials (plastics, paints, adhesives) into machines.

• Monitor machine cycles to ensure parts are produced correctly.

• Troubleshoot small equipment issues or call maintenance for larger problems.

• Assembly Line Work

• Assemble plastic automotive components (often bumpers or trim parts).

• Use hand tools or power tools to install clips, brackets, or fasteners.

• Work with adhesives, sealants, and coatings as needed.

• Ensure parts are aligned and fit properly before moving to the next stage.

• Quality Control

• Inspect parts visually for defects (scratches, cracks, color inconsistencies).

• Measure dimensions using gauges or other tools to confirm specifications.

• Separate defective or suspect parts for rework.

• Record production numbers and quality checks.

• Packaging & Shipping Prep

• Place finished parts into racks, bins, or protective packaging.

• Label and scan barcodes for tracking in the system.

• Move completed products to the shipping or staging area.

• Team & Safety Responsibilities

• Work closely with other team members on the production line.

• Follow strict safety protocols (PPE, lockout/tagout, safe machine handling).

• Keep work areas clean and organized (5S/lean manufacturing practices).

• Report any safety hazards, equipment malfunctions, or quality concerns to supervisors. Education

Healthcare Administration (Bachelor's degree)

Owen Community College Perrysburg, OH

May 2017 to June 2019

Nursing (Bachelor of Science)

University of Toledo Toledo, OH

August 2013 to June 2017

Skills

Multi-tasking Data entry Inventory Problem Solving Strong communication Sales Safety protocol adherence English Computer skills Patient Care Exemplary work ethic Leadership Venipuncture Consistent productivity Inspection tools Delivery driver experience Machining equipment Dispatching Dependable Customer relationship management Problem-solving Assembly Manufacturing Data analysis skills Box truck Computer operation Phlebotomy technician Negotiation Presentation skills Laboratory Experience Phone etiquette Data analysis Awarded "Employee of the Month" for delivering outstanding administrative support. Critical thinking Customer oriented Warehouse experience Time management Communication skills Power tools Phlebotomist Microsoft Excel Construction painting Hospitality Machine maintenance Customer service Emergency management Coordination Medical receptionist Confident Organized Driving Fast learner Hard worker Surveillance Phlebotomy Security Positive attitude Conflict management Moving Detail oriented Active listening Organizational skills Microsoft Office Quality control Lean manufacturing Certifications and Licenses

Forklift Certification

Food Handler Certification

CBAP

Guard Card

Certified Phlebotomy Technician

Driver's License

Class D Security

Non-CDL Class C

BLS Certification

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