Program Administration & NGO Support
Resume:
I am a dedicated and highly organized professional with extensive experience across program administration, office management, and technical support roles. I have proven ability to coordinate complex programs, manage administrative functions, and deliver exceptional customer service in dynamic environments. I also possess a robust skill set in multitasking, attention to detail, and proactive problem-solving. I have demonstrated ability to adapt to various roles and responsibilities while maintaining a focus on achieving high standards of service and operational excellence
Skills highlight / strengths.
- Strong phone contact handling / telephone etiquette, active listening, follow through, customer service and problem solving skills with ability to handle difficult Clients to ensure maximum customer satisfaction / retention rates.
- Multi-tasking skills with ability to manage conflicting workloads meet tight deadlines and work under pressure with high level of accuracy / integrity.
- Team player with excellent public relations, organizing, planning, follow up and communication skills.
- People management skills with strong negotiation, conflict management, motivation, coaching & counseling and team development skills.
- Ability to analyze complex issues, develop logical solutions, and make data-driven decisions. Skilled in evaluating multiple factors and predicting outcomes.
- Ability to coordinate efforts with other departments to achieve organizational objectives.
- Ability to monitor project progress, evaluate outcomes, and make necessary adjustments to ensure successful completion.
- Ability to adapt to new technologies, evolving job requirements, and changing organizational needs. WORK EXPERIENCE.
Key Contributions
- Identify and develop new business opportunities through door-to-door prospecting, referrals, networking, and online platforms.
- Promote and sell premium quartz and sintered stone countertops, slabs, and sintered-stone furniture to clients, contractors, interior designers, architects, cabinet makers, and KCMs.
- Build and maintain strong relationships with new and existing clients to generate repeat business and referrals.
- Prepare and present quotations, catalogues, product information, and pricing to prospective and existing customers.
- Conduct regular follow-ups with prospects and clients to convert leads into sales and maintain an active sales pipeline.
- Visit construction sites, showrooms, workshops, interior design firms, hardware stores, and other potential customer locations to generate leads and understand client requirements.
- Advise customers on suitable stone materials, designs, finishes, sizes, and applications based on their project requirements and budget.
- Coordinate with technicians and internal teams to ensure accurate measurements, cutting requirements, quotations, and timely delivery of products.
- Negotiate prices and commercial terms while maintaining company pricing policies and maximizing sales opportunities.
+254 (0-705-***-*** or +254 (0-757-***-*** ***********@*****.*** Newmatic Countertop Limited August 2026 – Date
MERCHINDISER
Prolex Ventures Sept 2025 – March 2026
- Promote Newmatic’s KCM trade offer, including the activation program and discounted pricing, to qualified business customers.
- Invite prospective clients to the Newmatic warehouse and factory to view available stone products, samples, and finishes.
- Maintain records of prospects, customer interactions, quotations, follow-ups, and sales activities.
- Monitor market trends, competitor pricing, customer needs, and emerging opportunities within the construction, interiors, and furniture sectors.
- Work toward achieving sales targets and expanding Newmatic’s customer base across the market. Key Contributions
- Arranged and maintained attractive product displays to increase visibility and sales.
- Monitored stock levels and ensured shelves were consistently replenished.
- Checked product quality and expiry dates to maintain high standards.
- Implemented promotional materials, price tags, and in-store marketing displays.
- Built and maintained good relationships with store managers and staff.
- Collected and reported sales data, customer feedback, and market trends.
- Ensured products were placed according to company merchandising guidelines Key Contributions
- Oversee daily operations of the cyber cafe, ensuring smooth and efficient functioning of computer stations, internet connectivity, and other technical resources.
- Monitor and maintain the cleanliness and organization of the cafe, including the upkeep of equipment and seating areas.
- Provide technical support to customers, troubleshooting issues related to computer hardware, software, and internet connectivity.
- Perform regular maintenance and updates on computer systems, including antivirus software, operating systems, and applications, to ensure optimal performance and security.
- Assist customers with account management, including registration, billing, and resolving service- related inquiries and complaints.
- Provide guidance and support on using available software, internet services, and other digital tools offered by the cafe.
- Promote a positive customer experience through effective communication and problem-solving skills.
- Handle daily cash management, including processing transactions, managing receipts, and reconciling cash drawers.
- Prepare and manage financial reports, including daily sales summaries, expense reports, and inventory tracking.
- Monitor and manage inventory of cafe supplies, including computer peripherals, office supplies, and refreshments, ensuring timely reordering and cost control.
- Develop and implement promotional strategies to attract new customers and retain existing ones, including special offers, loyalty programs, and community events.
- Ensure compliance with health and safety regulations, including proper handling of electrical equipment, maintenance of fire safety measures, and adherence to hygiene standards. Amber Joy Cyber Cafe Jan 2025 – Date
Center For Resilience and Sustainable Africa Jan 2022 – April 2022
ADMINISTRATIVE ASSISTANT
Herujajo Enterprise Jan 2019 -Aug 2019.
- Implement and enforce security measures to protect both customer data and cafe equipment, including managing user access and monitoring for unauthorized activities.
- Build and maintain positive relationships with regular customers, addressing feedback and suggestions to enhance their experience.
Key contributions
- Assist in planning and executing program activities and events, ensuring alignment with organizational goals and objectives.
- Coordinate logistics for meetings, workshops, and conferences, including venue arrangements, catering, and audiovisual support.
- Prepare and distribute program materials, including agendas, presentations, and handouts.
- Manage and maintain program records, including participant databases, program evaluations, and feedback forms.
- Provide administrative support to program managers and directors, including scheduling appointments, drafting correspondence, and managing calendars.
- Serve as a point of contact for program participants, stakeholders, and partners, addressing inquiries and providing information about program activities.
- Draft and distribute internal and external communications, including newsletters, announcements, and social media updates.
- Assist in tracking and managing program budgets, including processing invoices, monitoring expenses, and preparing financial reports.
- Coordinate procurement of supplies and resources needed for program activities, ensuring cost- effectiveness and adherence to organizational policies.
- Monitor program processes and procedures to ensure they meet organizational standards and comply with relevant regulations.
- Assist in identifying areas for improvement and implementing enhancements to program operations and delivery.
Key contributions.
- Oversee daily office operations, including managing office supplies, equipment maintenance, and facility services to ensure a smooth working environment.
- Implement and maintain filing systems, both physical and electronic, ensuring accurate record- keeping and easy retrieval of documents.
- Act as the primary point of contact for internal and external communications, managing phone calls, emails, and correspondence with professionalism and discretion.
- Schedule and coordinate meetings, appointments, and travel arrangements for executives and team members, including preparation of meeting materials and agendas.
- Draft, proofread, and edit correspondence, reports, presentations, and other documents to ensure accuracy and adherence to company standards.
- Prepare and process various administrative documents, including expense reports, purchase orders, and vendor contracts.
- Maintain and update contact databases, mailing lists, and other informational resources.
- Organize and coordinate company events, such as meetings, conferences, and team-building RETAIL MERCHANDISER.
Nestle Kenya Jan 2018 - Dec 2018.
activities, including logistics, catering, and venue arrangements.
- Assist with budget tracking and financial reporting by processing invoices, managing petty cash, and reconciling expense reports.
- Collect, analyze, and manage data related to administrative processes, generating reports and summaries as needed.
- Maintain a welcoming and professional reception area, including greeting guests, managing visitor logs, and directing them to the appropriate personnel. Met monthly, quarterly, and annual retail revenue targets and grew sales for Nestle Products by 60% in the assigned Retail Outlet. Other tasks include;
- Implemented product placement strategies strategically designed to boost sales and draw the attention of a new shoppers resulting to increased sales.
- Promoted and created maximum awareness visibility of Nestle Products in the Stores.
- Developed merchandising campaign strategies and plans resulting to maximized sales, profits and overall brand positioning.
- Increased sales of Nestle products at a store level via distribution, shelf management and achievement of set sales targets, within the Assigned Retail Outlets stores.
- Presented solutions to customers demonstrating clear product value, engaging in negotiations and closing the deal.
- Continually surpassed in-store client metrics and exceeded overall merchandising expectations.
- Maintained product displays, identifying replenishment needs and cleaning product space
- Maintaining inventory by restocking shelves with product from inventory. EDUCATION
- Diploma in Social Work and Community Development, Kenya Coast National Polytechnic. 2023 – 2024.
- Certificate in Social Work and Community Development, Kenya Coast National Polytechnic. 2019 – 2022.
- Kenya Certificate of Secondary Education, Nyan’goma Boys Secondary School 2014 – 2017
- Kenya Certificate of Primary Education, Nairobi River Primary School 2006 – 2013 REFERENCE
1. Mr. Richard Ochung’
Principal
Nyan’goma Boys Secondary School
2. Mrs. Cynthia Achieng
Director
Herujajo Enterprise
3. Madam Emmily Achieng
Executive Director
Center for Resilience and Sustainable Africa (CEFRESA) 071*******
4. Mrs. Rose Onduso
Manager
Amber Joy Cyber Café
5. Deborah Akoth
Supervisor
Prolex Ventures
6. Phoebe Dawo
Supervisor
Newmatic Countertop Limited
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