Remote Records Processing & Administrative Support
Resume:
TERRI GONZALES
San Antonio, TX 210-***-**** ***************@*****.***
PROFESSIONAL SUMMARY
Highly organized administrative management professional with years of experience supporting military, healthcare, and business operations.
Proven ability to lead teams, manage records and documentation, coordinate complex programs, and provide exceptional customer service. Recognized for strong attention to detail, process improvement, regulatory compliance, and effective communication with leadership, staff, and customers. Experienced in records management, personnel administration, scheduling, training coordination, and office operations.
PROFESSIONAL EXPERIENCE
Administrative Support Specialist
CENSECFOR NAVTECHTRACEN, Lackland AFB, TX Dec 2024 – Jun 2026
● Manage personnel transfer, receipt, separation, retirement pay administration processes, enter cases into Salesforce Database.
● Coordinate site check-in/check-out procedures and headquarters program requirements.
● Gathers data for reports, produce memos and spreadsheets, maintain tracking systems, met suspense dates and compliance deadlines.
● Prepare personnel packets and official correspondence for leadership review.
● Managed sharepoint files and hard-copy records in accordance with records management policies.
● Process incoming and outgoing mail and ensure accurate distribution.
● Support organizational efficiency through attention to detail, accuracy, and customer service.
Program Assistant
Defense Health Agency (Remote) 2022-2023
● Provided executive-level administrative support to leadership, physicians, and clinical consultants.
● Managed complex calendars, scheduling conflicts, and virtual meeting coordination.
● Assisted in planning and executing DHA Primary Care Seminars, increasing attendance by 400%.
● Coordinated registration, credential verification, and updated continuing education records.
● Responded to high-volume customer inquiries and resolved issues efficiently.
● Maintained SharePoint files, tracking reports, spreadsheets, meeting minutes, and correspondence.
● Achieved 100% on-time completion of assigned taskers and projects, handled patients records implementing HIPAA policies and guidelines.
Senior Community Manager
FirstService Residential, San Antonio, TX 2021 – 2022
● Supervised and trained administrative staff while conducting performance evaluations and payroll processing.
● Managed daily operations and customer service delivery for homeowners, board members, and vendors.
● Served as liaison between executive leadership, community managers, and stakeholders.
● Maintained compliance records, contracts, and audit-ready documentation.
● Assisted with budgeting, project tracking, and vendor management.
● Delivered exceptional customer service through phone, email, and in-person interactions.
Personnel Assistant Site Lead (PA2)
Navy Personnel Support Detachment, Fort Sam Houston, TX 2015 – 2020
● Supervised five personnel and served as primary liaison between military leadership and contractors.
● Managed personnel actions including transfers, gains, separations, retirements, and pay transactions.
● Coordinated travel arrangements, claims processing, and entitlement guidance.
● Maintained personnel records, training files, and compliance documentation.
● Processed high volumes of inquiries by email, fax and phone while delivering outstanding customer service.
● Ensured accuracy in military personnel systems and records management databases.
Human Resource Administrative Assistant
Warrior Transition Battalion, BAMC 2012 – 2014
● Coordinated administrative support services for wounded warriors and their families.
● Managed appointment calendar, referrals, travel, lodging, orders, reports, and scan and upload medical records and continuity files, Managed databases.
● Maintained confidential medical records in compliance with HIPAA regulations.
● Prepared reports, presentations, correspondence, and meeting documentation.
●Administrative Assistant
Facilities Management, BAMC 2011 – 2012
● Supported daily office operations, project administration, and contract management.
● Maintained executive calendars, travel arrangements, budgets, and project records.
● Developed tracking systems for contracts, payments, and records management.
● Coordinated meetings, presentations, reports, and project closeout documentation.
Flight Physical Coordinator
Defense Language Institute, Lackland AFB, TX 2010 – 2011
● Managed medical clearance processes for international military students.
● Coordinated medical clearances with medical providers, commanders, and program managers.
● Developed quality control procedures resulting in 100% database accuracy.
● Maintained confidential records and compliance documentation while maintaining PHI & PPI guidelines.
Real Property Administrative Assistant
Directorate of Public Works, Fort Sam Houston, TX 2008 – 2009
● Managed daily operations and provided executive administrative support to senior leadership and six operational branches.
● Scheduled travel, maintained real property records, scheduled and coordinated staff training.
● Maintained databases, reports, meeting materials, and real property documentation.
● Ensured accurate records management and timely completion of administrative requirements.
Program Coordinator
Oral & Maxillofacial Surgery, BAMC 2006 – 2008
● Managed residency program operations and administrative support for physicians.
● Coordinated training schedules, credentialing, and compliance requirements.
● Maintained medical records and provider documentation systems check-in patients as needed.
● Produced reports, correspondence, rosters, and educational materials.
Lead Case Manager Assistant
Case Management, BAMC 2004 – 2006
● Supervised and trained a team of 15 Case Manager Assistants.
● Coordinated warrior and family care services, travel, lodging, referrals, and administrative processes.
● Developed scheduling systems and improved clinic operational efficiency.
● Maintained accurate records and ensured compliance with medical documentation standards.
EDUCATION
CERTIFICATIONS
● Medical Coding & Billing
● Notary Public, State of Texas
● HIPAA Compliance Training
● Military Administrative and Personnel
Management Training
REFERENCES
Available Upon Request
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