Customer Support & Sales Specialist

COMCAST – SAINT PAUL, MN

SALES ASSOCIATE / CUSTOMER SUPPORT SPECIALIST MARCH 2015 – DECEMBER 2025

- HANDLED 40–60 CUSTOMER INTERACTIONS PER DAY ADDRESSING BILLING, SERVICE CHANGES, TECHNICAL QUESTIONS, AND ACCOUNT INQUIRIES.

- MAINTAINED 95%+ CUSTOMER SATISFACTION SCORES THROUGH EFFECTIVE PROBLEM RESOLUTION AND PROFESSIONAL COMMUNICATION.

- ACHIEVED 85–90% FIRST CALL RESOLUTION BY ACCURATELY DIAGNOSING ISSUES AND PROVIDING IMMEDIATE SOLUTIONS.

- DOCUMENTED ALL CUSTOMER INTERACTIONS IN CRM WITH DETAILED, COMPLIANT NOTES.

- CONSISTENTLY MET OR EXCEEDED MONTHLY SALES AND RETENTION TARGETS BY 10–15%.

- EDUCATED CUSTOMERS ON PRODUCT FEATURES, PRICING, AND PROMOTIONS.

- DE-ESCALATED ESCALATED CALLS USING EMPATHY AND SOLUTION-FOCUSED COMMUNICATION.

- PROCESSED PAYMENTS, REFUNDS, AND ACCOUNT UPDATES WITH HIGH ACCURACY. MNSOARR – SAINT PAUL, MN

FACILITIES SUPPORT TECHNICIAN MARCH 2014 – PRESENT

- SUPPORT DAILY OPERATIONS OF A MULTI-STORY MEDICAL TREATMENT FACILITY SERVING STAFF AND CLIENTS.

- FOLLOW STANDARDIZED PROCEDURES TO MEET CLEANLINESS, SAFETY, AND COMPLIANCE REQUIREMENTS.

- MAINTAIN 98%+ TASK COMPLETION RATE WITHIN ASSIGNED SCHEDULES.

- DEMONSTRATE STRONG ATTENDANCE AND RELIABILITY IN A REGULATED ENVIRONMENT.

DOLLAR TREE – MINNEAPOLIS, MN

CASHIER / CUSTOMER SERVICE ASSOCIATE JULY 2012 – APRIL 2014

- PROCESSED 100+ TRANSACTIONS PER SHIFT WITH ACCURACY AND SPEED.

- ASSISTED CUSTOMERS WITH PRODUCT SELECTION, PRICING, AND PROMOTIONS.

- BALANCED CASH DRAWER WITH 99%+ ACCURACY.

- MAINTAINED ORGANIZED AND CLEAN FRONT-END AREA TO IMPROVE CUSTOMER EXPERIENCE.

SENIOR KENNETH CUSTOMER SERVICE JACKSON REPRESENTATIVE

952-***-**** *****.*******@*****.***

CORE SKILLS

EDUCATION

SYSTEMS & TOOLS

REFERENCES

EXPERIENCE

Customer-focused Call Center Representative with 10+ years of experience delivering high-volume inbound and outbound support in fast-paced environments. Proven ability to resolve customer inquiries on first contact, document cases accurately in CRM systems, and meet performance metrics including call quality, handle time, and customer satisfaction. Skilled in de-escalation, account management, and cross-selling. Recognized for reliability, consistency, and strong communication. High School Diploma

CRM Platforms (Salesforce-

style systems)

Point of Sale (POS) Systems

Microsoft Word

Microsoft Excel

Email & Chat Support Tools

Scheduling & Workforce

Systems

Inbound & Outbound Call

Handling

Customer Issue Resolution

First Call Resolution (FCR)

CRM Case Documentation

Account Updates & Billing

Support

Complaint De-escalation

Upselling & Cross-Selling

Call Quality & Compliance

POS & Payment Processing

Time Management &

Multitasking

Active Listening

Professional Communication

Minneapolis, MN

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