Client Relations & Customer Success Manager
Resume:
Mariam
Cannon
Client Relations Manager Customer
Success Account Management
Atlanta, GA 30301
******@***********.*******.***
linkedin.com/mariamcannon
Client relations and customer success professional with experience managing client relationships, coordinating cross-functional projects, analyzing customer and audience insights, and supporting digital engagement strategies. Experienced in translating client needs and performance data into actionable recommendations that strengthen customer experience, retention, and business outcomes. Proficient in CRM/client communication, analytics, and digital platforms, with a background spanning account management, campaign strategy, media, and community engagement. Technical Skills
Customer Success & Account Management • CRM & Client Communication • Project & Workflow Management (Asana, Jira, Monday.com) • Digital Analytics (Google Analytics) • Social Media & Audience Analytics • Meta Business Suite • Beehiiv • Content Management Systems (CMS) • Community Management & Digital Engagement • Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) • Google Workspace (Sheets, Docs, Slides, Spreadsheets) • Research & Market Analysis • Presentation & Stakeholder Communication • Adobe Premiere Pro • Final Cut Pro • Adobe Audition • Live Stream Production (Fanatics Live, OBS)
Experience
Recurrent Ventures / Client Success Manager
JUNE 2026 - PRESENT, REMOTE
● Managed client relationships and customer success initiatives, serving as a primary point of contact to address client needs, resolve issues, and support a positive end-to-end customer experience.
● Managed performance reporting across 7 campaigns, delivering near-daily updates on key audience, engagement, and campaign metrics to provide clients with timely insights and support strategic decision-making.
● Coordinated projects, communications, and deliverables across cross-functional teams using Asana and Jira, ensuring priorities, deadlines, and client needs were effectively managed. WetheHobby / Client Relations Manager
SEPT 2025 - APRIL 2026, ROCHESTER, NY
● Managed real-time client interactions during live sports card broadcasts on Fanatics Live, maintaining brand-aligned communication and achieving an 83% client retention rate while driving new customer acquisition.
● Promoted within the first 3 months based on performance, advancing to manage high-value clientele and support premium live sales events.
● Elevated transaction value scope from entry-level (~$1) to high-value purchases surpassing
$1,000 per transaction, increasing overall client lifetime value.
● Acted as a key liaison between collectors, audiences, and cross-functional teams, leveraging engagement insights to enhance client experience and inform strategic marketing initiatives. Marion P. Thomas Charter High School / English Teacher FEB 2024 - JUNE 2025, NEWARK, NJ
● Delivered engaging instruction and presentations that strengthened students’ storytelling, writing, and critical thinking skills across diverse classrooms.
● Achieved a 79% student pass rate on the NJSLA by implementing targeted literacy strategies and differentiated instruction.
● Increased 74% of students’ reading levels from an average of 4th grade to 9th grade (on track) within one academic year.
● Developed engaging curriculum and maintained effective communication with students, parents, and administrator
PHD Media / Campaign Analyst
JAN 2023 - FEB 2024, NEW YORK, NY
● Analyzed campaign performance data and audience insights to optimize media strategies, increasing engagement by 38% and improving overall campaign ROI by 25%.
● Partnered with cross-functional marketing teams to support integrated media planning and execution, ensuring seamless campaign delivery and alignment across channels.
● Conducted market research and competitive analysis to inform campaign recommendations and brand positioning, driving a 20% lift in audience targeting accuracy. Education
Rutgers University / Bachelor of Journalism & Media SEPT 2018 - AUG 2022, NEWARK, NJ
Rutgers University / Bachelor of African and African American Studies SEPT 2018 - AUG 2022, NEWARK, NJ
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