Customer Service & Operations Manager

Victor L. Hernandez

***** ***** **., *****, ** **154 * 210-***-**** *

******@*********.***

Objective

Seeking a position that utilizes expertise in customer service excellence, employee training, inventory

management, procurement and product quality

assurance.

Career Accomplishments

Twelve plus years managing cross functional teams including customer service excellence training, recruitment, professional development initiatives, sales techniques and conflict resolution Supervised operational workflows and stock management to drive team and sales success

Orchestrated supply chain and warehouse operations encompassing procurement, inventory quality control and validating product specifications ensuring inventory precision Processed order modifications and shortage adjustments while maintaining comprehensive tracking of credits, product deliveries and replacement items with rigorous safety and quality assurance protocols ensuring timely procurement for customers Experience

G2/ Menzies Airlines Customer Svc. Ticket Agent - 3/2026

- 8/2026, San Antonio, TX. 78216 (SAT)

• Provide excellent customer service

• Passenger documentation verification

• Boarding and deplaning passengers to/from airplane

• Baggage check-in/onboarding and baggage claim assistance

• On-time departures

• Decisively handle all customer needs accurately

• Obtained SIDA clearance badge for airport operations SA Vapors Retail and Parts - Owner/Operator 2/2014 - present San Antonio, TX 78247

• Founded enterprise and orchestrated comprehensive operational infrastructure

• Directed multi departmental operations

• Supervised cross functional teams and personnel

development

• Managed order fulfillment and logistics from vendor delivery to customer dispatch

• Processed order modifications and customer revisions

• Maintained strict company safety policies and procedures N.E. Baptist Hospital - Radiographer 3/2007 - 3/2014 San Antonio, TX 78217 Radiographer for a major hospital system

• Performed medical imaging procedures throughout the hospital and operating rooms.

• Delegating and performing duties for smoother

departmental success

• Maintained infection control utilizing appropriate PPE and disinfecting surfaces of equipment before and after each use

• Coordinating with surgeons and surgical teams in the OR

• Ensured accurate patient information following strict regulations

• Adhered to stringent regulatory standards ensuring optimal patient care delivery

Stevens Wholesale Flooring

1/2004 - 3/2007 San Antonio, TX 78207

Wholesale Flooring Customer service

• Accurately order products for customers

• Facilitate and coordinate shipments to meet job requirement deadlines

Better Homes and Gardens Realty - Realtor 7/1997 - 1/2004 San Antonio, TX 78247 Real property sales and contractual oversight

• Facilitate real property negotiations, transactions and conducted dispute resolutions

• Established clear expectations upfront for smoother transactions reducing conflicts

• Identify lucrative market advantages analyzing market trends

• Negotiate and execute purchase agreements on

promulgated forms

• Coordinate property assessments, arrange and track due diligence evaluations guaranteeing successful process completion

• Negotiated and drafted sales contracts for my own personal property purchases and sales

• Collaborated and set expectations with funding and title companies ensuring smooth closings of property transfers

• Education

St Phillips College, San Antonio Board of Realtors, Baptist School of Health Professions for Radiology

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