Administrative HR Support and Front Desk
Resume:
EARTHA HARRIS
Baltimore, MD *****
***************@*****.***
PROFESSIONAL SUMMARY
Patient, friendly, and highly organized administrative professional with experience supporting HR operations, front desk services, and customer service in fast paced environments. Known for maintaining confidentiality, resolving issues with care, and improving office processes. Seeking opportunities to grow within an organization and contribute to efficient, people centered operations.
CORE SKILLS
• Administrative Support • Front Desk Operations • Scheduling & Calendar Management
• Customer Service • Issue Resolution • Call Handling
• HR Support • Employee Relations Assistance • HRIS Data Entry
• Records Management • Document Preparation • Reporting & Metrics
• Microsoft Office (Excel, Word, PowerPoint)
• Confidentiality • Professional Communication • Process Improvement
PROFESSIONAL EXPERIENCE
MARYLAND TRANSIT ADMINISTRATION (MTA MD)
Front Desk Administrative Assistant Baltimore, MD 2024 – Present
• Serve as the first point of contact for employees, visitors, and callers, providing courteous and professional customer service.
• Manage front desk operations including phones, email inquiries, visitor check ins, and appointment scheduling.
• Maintain accurate logs, update internal directories, and ensure proper routing of inquiries.
• Support HR and administrative teams with filing, document preparation, and data entry.
• Uphold confidentiality and ensure compliance with agency policies and procedures.
• Assist with office coordination, supply tracking, and general administrative tasks to support daily operations.
HR ASSOCIATE SENIOR
Organization Not Specified Dates Not Provided
• Served as a primary point of contact for employee inquiries regarding HR policies, benefits, and payroll.
• Assisted in resolving employee concerns and promoting a positive workplace culture.
• Supported HR initiatives including engagement programs, recognition events, and diversity efforts.
• Maintained and updated employee records in HRIS systems with accuracy and confidentiality.
• Ensured compliance with labor laws, company policies, and HR best practices.
• Prepared HR reports, metrics, and dashboards for management review.
• Managed scheduling tasks including calls, emails, appointment coordination, and reminders.
• Collaborated with departments to ensure proper scheduling coverage and tracked trends such as cancellations and no shows.
DEPARTMENT OF LABOR (All Pro Staffing)
Administrative Specialist 07/2023 – 07/2024
• Maintained filing systems, updated databases, and organized records for efficient retrieval.
• Answered phones and emails, providing professional customer service and communication.
• Scheduled meetings, events, and travel arrangements.
• Prepared presentations, reports, letters, and other correspondence.
• Assisted with special projects, conflict resolution, and implementation of new procedures.
• Handled confidential information, processed expense reports and invoices, and monitored office supplies.
MARY KRAFT STAFFING
Administrative Assistant / HR Support 01/2022 – 02/2023
• Assisted in preparing Housing Office HAP payments and financial documentation.
• Reconciled and maintained accurate accounting of incoming portability billing payments.
• Prepared and maintained records for requisitions, purchase orders, work orders, and direct payments.
• Ensured confidentiality and discretion in handling sensitive information.
• Provided HR administrative support for Maryland Transit Administration through Abacus Staffing.
EDUCATION
Towson University
Business Administration — Coursework Completed
Eastern High School
High School Diploma
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