Data Management Specialist
Resume:
Ketra R. Brandt Resume
KETRA R. BRANDT
DATA MANAGEMENT SPECIALIST MORTGAGE OPERATIONS & COMPLIANCE Atlanta, IL 217-***-**** *******@*****.***
PROFESSIONAL SUMMARY
Detail-oriented data management and mortgage operations professional with more than 15 years of experience in regulatory compliance, licensing administration, agency system support, data integrity, accounting support, and records management. Skilled in coordinating complex renewals and applications, reconciling data, supporting audits, resolving discrepancies, and maintaining complete, retrievable documentation across internal systems and external agency portals. Known for accuracy, organization, customer service, and effective cross-functional coordination. CORE COMPETENCIES
Mortgage Operations Data Management NMLS Licensing & Renewals MERS Administration & Reconciliation Regulatory Compliance & Audits Agency System Administration Investor & Vendor Onboarding Data Reconciliation Document Control Accounting Support Process Documentation Cross-Functional Coordination Deadline Management Confidential Records PROFESSIONAL EXPERIENCE
Data Management Specialist
First State Mortgage Services, LLC (fka Mortgage Services III, LLC) Bloomington, IL 2011–Present
• Administer FHA Connection and VA Loan Guaranty access, including user setup, password support, profile maintenance, lender- user validation, annual renewals, funding fee payments, and related agency functions.
• Coordinate NMLS licensing and renewals for the company, branches, states, and responsible individuals, including filings, amendments, supporting documents, withdrawals, agency follow-up, and internal record updates.
• Serve as MERS Project Manager for mortgage and bank entities, maintaining the Quality Assurance Program, daily and monthly reconciliations, MIN transfers, user administration, corporate resolutions, audits, training support, and discrepancy remediation.
• Complete applications, renewals, and recertifications for investors, brokers, pricing broker-dealers, hedge companies, down payment assistance programs, mortgage insurers, VA, and USDA Rural Development.
• Gather corporate, financial, licensing, and operational documentation; perform due diligence; route packages for approval and signature; submit materials; monitor status; and retain contracts and approval evidence.
• Administer TPO Correspondent and Wholesale approval and recertification programs and monitor third-party originators for ongoing legal and regulatory compliance.
• Coordinate Legal Entity Identifier renewals and notary applications or renewals, including information validation, invoices, bonds, certificates, submissions, tracking, and record retention.
• Review daily adjustable-rate mortgage reporting; prepare and verify ARM disclosures and CHARM materials; image documents; update indexing status; and route required materials for delivery.
• Monitor discrepancies between MERS and the loan origination system, research root causes, and coordinate corrections to maintain aligned, audit-ready records.
• Support accounting activities involving mortgage insurance premiums, penalties, payment histories, refunds, case corrections, invoices, licensing fees, subscriptions, payables, funding activities, warehouse wire imports, and receipt documentation.
• Troubleshoot loan origination system issues and provide administrative support for internal users, TPO companies, investors, and agency accounts.
• Maintain electronic and physical records for licenses, certifications, applications, contracts, approvals, invoices, receipts, financial statements, and agency correspondence while protecting confidential information.
• Partner with executive leadership, Accounting, Secondary Market, Retail Lending, Production and Operations, Human Resources, LOS Support, Pricing, Post Closing, Processing, and Operational Risk to resolve exceptions and meet recurring deadlines.
• Research procedural and regulatory requirements, maintain current process documentation, support audits, and communicate missing documentation, status, and follow-up needs. Correspondent File Coordinator
Mortgage Services III, LLC (nka First State Mortgage Services, LLC) Bloomington, IL 2008–2011
• Managed document filing, shipping, collateral records, post-closing activities, data entry, and MERS-related functions.
• Maintained accurate, organized mortgage documentation and supported timely file completion. Cook / Bartender
Chubby’s Bar & Grill Atlanta, IL 2022–Present
• Deliver responsive customer service in a fast-paced hospitality environment while preparing food and beverages to quality and safety standards.
• Process cash and credit card transactions accurately; monitor inventory, restock supplies, and maintain clean, organized work areas.
• Follow alcohol-service, age-verification, health, and safety requirements and maintained BASSET license. Ketra R. Brandt Resume
General Manager
CVS Pharmacy Indianapolis, IN 2002–2008
• Managed daily retail operations, staffing, scheduling, payroll, customer service, inventory control, merchandising, employee training, and hiring.
• Achieved a 100% increase in sales within one year and maintained pharmacy technician licensure and photo lab certification. Assistant Manager
Steak ’n Shake Lincoln, IL 1998–2002
• Supervised restaurant operations, employee training, inventory management, customer service, payroll, and accounting support.
• Earned Employee of the Month recognition multiple times and maintained Food Sanitation certification. SYSTEMS & PLATFORMS
NMLS MERS CRMS FHA Connection VA Loan Guaranty / WebLGY PPM Loan Origination Systems Imaging and Document Management Microsoft Excel Microsoft Word Microsoft Outlook SharePoint OneDrive DocuSign Comergence Investor and Agency Portals
EDUCATION
General College Coursework
Western Illinois University Macomb, IL
High School Diploma
Olympia High School Stanford, IL Early Graduate, Honor Roll
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