Executive Assistant & Administrative Operations Leader

SIBIL MOORE

Executive Assistant Administrative Operations

Albany, NY 646- 612-3105 ***********@*****.***

PROFESSIONAL EXPERIENCE

Executive Assistant

Staffing Solutions Organization (SSO) Contracted to the New York State Department of Health – Albany, NY July 2017 – Present

Supported executive leadership within the Division of Long-Term Care (2017–2022) before transitioning to the Bureau of Managed Long-Term Care (2022–Present), providing executive-level administrative and operational support while serving as a trusted resource to leadership, staff, and external stakeholders.

Provides comprehensive executive support to Bureau leadership by managing complex calendars, competing priorities, and daily executive operations.

Coordinates Bureau Management Leadership Team (BMLT) meetings by scheduling meetings, preparing agendas, presentations, meeting materials, recording follow-up items, and ensuring timely completion of action items.

Serves as the primary liaison between Bureau leadership, internal Department staff, Managed Long Term Care Plans, Medicaid Advantage Plans, PACE, Partial Capitation Plans, and other stakeholders.

Coordinates onboarding activities for new employees.

Manages the Executive Correspondence Unit (ECU) tracking and response process.

Prepares executive correspondence, reports, presentations, briefing materials, meeting minutes, and confidential documents.

Coordinates bureau-wide meetings, training, webinars, conferences, and special events using Microsoft Teams and WebEx.

Arranges executive travel, registrations, reimbursements, lodging, and logistics.

Maintains confidential records while exercising sound judgment.

Partners with leadership on bureau initiatives and process improvements.

Manages multiple priorities independently in a fast-paced executive environment.

Verification Document Administrator September 2013 – February 2017

Processed NY State of Health applications while ensuring compliance.

Resolved complex eligibility issues.

Performed quality assurance reviews.

Participated in onboarding and training.

Executive Assistant

Postgraduate Center for Mental Health

Bronx, NY August 2009 – July 2013

Supported senior leadership with calendars, travel, meetings, and correspondence.

Coordinated meetings, events, and office operations.

Assisted with payroll, purchasing, vendors, inventory, and budgeting.

Managed housing documentation and compliance.

Maintained confidential files and delivered exceptional customer service.

EDUCATION

High School Diploma

TECHNICAL SKILLS

Microsoft Office Suite • Outlook • Word • Excel • PowerPoint • Microsoft Teams • WebEx • Adobe Acrobat • Internet Research • BML Management • Electronic Records Management • 120 WPM Typing

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