Senior MultiSite Operations Executive

IAN ROTHERY

Wayne, NJ 862-***-**** • ************@*****.*** • www.linkedin.com/in/ian-rothery

SENIOR OPERATIONS EXECUTIVE

QSR • Travel Centers • MultiSite P&L Leadership • Fuel • Convenience

Senior operations leader with 20+ years managing large, multistate portfolios across fuel, convenience retail, QSR, and travel center environments. Experienced in building corporaterun operating models, improving P&L performance, and scaling disciplined systems across geographically dispersed networks. Known for transforming underperforming assets, strengthening regional leadership teams, and implementing standardized operating systems that drive consistency, profitability, and customer experience. Calm, structured operator with a storeback mindset and a track record of delivering measurable results in highgrowth, highcomplexity environments.

CORE COMPETENCIES

MultiSite Operations Leadership/Fuel Operations & Forecourt Management/Convenience Retail & Inside Sales Growth/Travel Center & Truck Stop Operations/CorporateRun Operating Models/P&L Ownership & Financial Performance/Labor Efficiency & Workforce Optimization/Operational Systems & SOP Standardization/Turnaround Leadership & Performance Improvement/New Site Openings & Acquisitions/Vendor & Partner Management/Safety & Environmental Compliance/CrossFunctional Leadership/Training & Talent Development/KPI Driven/Dashboards & Scorecards

PROFESSIONAL EXPERIENCE

Brand Director of Operations & Growth — Applegreen U.S.

2023 – 2026 Panera Bread • Pret A Manger • Subway • Nathan’s Famous

Led multistate operations across a portfolio integrating national QSR brands & Retail within highvolume travel center environments.

Oversaw daytoday operations across 40+ locations, ensuring consistent execution across foodservice/retail and customerexperience touchpoints.

Owned P&L performance, improving AUV, inside sales, labor efficiency, and margin contribution through disciplined operational routines.

Implemented standardized operating systems—SOPs, food safety, brand standards, training frameworks, certification pathways—to support a corporaterun model.

Strengthened operational discipline through unitlevel scorecards, KPI dashboards, and performance management rhythms.

Led workflow, equipment, and labor model improvements that enhanced throughput and reduced operating friction.

Partnered with franchisors, landlords, and vendors to ensure alignment on service SLAs, brand expectations, and operational requirements.

Developed regional leadership teams and improved accountability through structured coaching, training, and succession planning.

Supported new site openings, remodels, and operational transitions across multiple states.

Brand Director of Operations & Growth — Applegreen U.S.

2021 – 2023 ChickfilA • Auntie Anne’s • Cinnabon

Oversaw multibrand foodservice operations embedded within convenience retail travel plaza locations across a multistate footprint.

Managed operational performance across diverse formats, ensuring consistent execution of food safety, service, merchandising, and labor standards.

Improved unit economics through labor optimization, SKU efficiency, menu optimization, workflow redesign, and equipment utilization.

Built scalable operating systems and training programs to support rapid expansion and consistent brand execution.

Strengthened franchisor and vendor relationships, ensuring clarity on operational expectations and deployment readiness.

Supported new store openings, brand transitions, and operational integrations across the portfolio.

Director of Operations — 7Eleven Portfolio

2019 – 2021

Led operations for 40+ fuel and convenience retail locations, overseeing P&L, labor, inventory, merchandising, and compliance. Encompassing national fuel brands such as Sunoco/Shell & BP & 7-Eleven

Improved fuel operations, inside sales, shrink, and labor productivity through standardized processes and KPIdriven performance routines.

Executed turnaround plans for underperforming sites, improving store condition, service levels, and operational consistency.

Led the integration of 7-Eleven franchise and transitioned 12 locations over to operating under the 7-Eleven banner, some of which were co-branded locations with national QSR brands

Managed vendor relationships and supported equipment upgrades, remodels, and new program deployments.

Ensured compliance with safety, environmental, and regulatory standards across all locations.

Built and developed sitelevel and regional leaders to strengthen operational capability and accountability.

EARLY CAREER (Condensed)

Multiunit leadership roles across QSR, retail, fuel and convenience environments, building foundational experience in operations, P&L management, team leadership, and customer experience.

EDUCATION

Dublin Institute of Technology — Dublin, Ireland Business & Principles of Retail Management

ADDITIONAL STRENGTHS

Calm, structured leadership style suited for highgrowth, highcomplexity environments Strong operator mindset with a storeback approach to problem solving Experienced in scaling systems, teams, and processes across diverse markets Skilled in aligning crossfunctional teams around operational execution and financial performance

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