Executive Administrative Assistant with 10+ Years

ANIKA MUSTAFIZ

Executive Assistant Administrative Assistant Office Administrator

Toronto, ON 647-***-**** ***************@*****.*** PROFESSIONAL SUMMARY

Administrative professional with 10+ years of experience, including the last several years as an Executive Assistant supporting senior leaders, with direct, hands-on support to a CEO and President and to VP-level executives. Skilled at managing calendars, inboxes, travel, and expenses as one connected system, coordinating meetings and events, tracking commitments through to completion, and exercising sound judgment with sensitive financial, legal, and personal information. Strong in office and records management, comfortable operating async and across time zones, and using AI tools to build leverage and keep a fast-moving team organized. CORE STRENGTHS

Calendar & Scheduling Management • Inbox & Correspondence Management • Domestic & International Travel Coordination • Meeting & Event Coordination • Expense Reporting & Reconciliation • Records & Documentation Management • Office Management • HR Support & Coordination • Confidentiality & Discretion • Stakeholder & Partner Relations • Research & Decision Support • Process Improvement • AI-Enabled Productivity SYSTEMS & TOOLS

Microsoft Office (Outlook, Word, Excel, PowerPoint) • Google Workspace • Slack • Zoom • Microsoft Teams • SAP Concur • Coupa • Unit4 ERP • Various EMR/Practice Management Systems WORK EXPERIENCE

Sr. Administrative Assistant (Contract) — CIHI 09/2026 – Present The Canadian Institute for Health Information (CIHI) is an independent, not-for-profit organization that provides essential health system data and analysis across Canada.

• Provide dedicated administrative support to four Directors, balancing competing priorities and deadlines in a fast-paced environment.

• Coordinate external meetings with partners and stakeholders, managing scheduling, logistics, and preparation across multiple calendars.

• Process and reconcile expense reports for four Directors in Unit4 ERP, keeping them accurate and on time within policy and deadlines.

• Book and adjust travel itineraries on short notice, balancing cost, timing, and Director preferences. Executive Assistant (Contract) — Celestica 09/2024 – 03/2025 Celestica is a global technology leader in design, engineering, manufacturing, and supply chain solutions, supporting aerospace & defense, cloud, communications, and healthtech customers worldwide.

• Supported 5 Vice Presidents, providing calendar, communication, travel, and event support across a fast-moving, multi- stakeholder environment.

• Owned executive calendars end to end, prioritizing high-impact meetings and staying ahead of scheduling conflicts and prep needs before they reached the executive.

• Managed communication and follow-through between executives, stakeholders, and partners, keeping commitments on track and surfacing issues early.

• Coordinated 1–4 travel arrangements at a time, including extensive international travel across multiple time zones, while simultaneously coordinating face-to-face events and balancing cost and timeliness.

• Supported the business and hospitality needs of corporate partners and staff during meetings and company events, acting as a trusted point of contact.

• Oversaw expense reporting and documentation, ensuring compliance with organizational policy while collaborating with finance to streamline workflows.

Executive Assistant to CEO and President — Score Media and Gaming Inc. 11/2022 – 06/2024 Score Media and Gaming Inc. (theScore) is a Toronto-based sports media and betting company operating theScore app, theScore Bet, and theScore esports, and is a subsidiary of PENN Entertainment.

• Served as the direct right hand to the CEO and President, managing schedules, travel, agendas, and logistics so their time was protected for what mattered most.

• Submitted and, at times, approved expenses on behalf of the President — trusted with financial discretion and sensitive information as part of daily operations.

• Coordinated events, workshops, and cross-department meetings, distributing agendas and improving communication and follow-through across teams.

• Partnered with Human Resources on company events and served on the interview panel that selected the office receptionist, contributing to the hiring decision.

• Guided staff and vendors on service standards for owners, guests, and corporate partners, and managed hospitality and ticketing logistics for sporting events.

• Monitored office inventory and worked closely with the Office Service Manager to keep daily operations running without friction.

Administrative & Patient Billings Coordinator — Fertility Clinics (MFC / Tripod Fertility) 06/2019 – 10/2022 Markham and Toronto

• Managed project timelines and cross-team coordination end to end, ensuring milestones and deadlines were consistently met.

• Maintained well-organized documentation and records systems, improving operational workflows and information accuracy.

• Applied strong judgment and conflict resolution to handle sensitive patient and financial matters with discretion, improving satisfaction scores.

• Used QuickBooks to monitor accounts receivable and inventory, providing regular analysis to leadership to support decision- making.

HEALTHCARE ADMINISTRATION EXPERIENCE (2015 – 2019) Office Administrator — Centre for Interpersonal Relationships (CIFR) 2015 – 2018

• Triaged incoming client inquiries and directed them appropriately to psychologists based on need and availability.

• Booked and coordinated appointments and psychological testing sessions across a full roster of psychologists in a busy practice.

• Assisted with payroll processing, ensuring accurate and timely compensation for practitioners and staff.

• Managed front desk operations, greeting clients and handling day-to-day inquiries with professionalism and discretion.

• Oversaw general office management, including supplies, vendor coordination, and administrative systems to keep the practice running smoothly.

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