Administrative Support & Customer Service Professional

Glenn Taylor II

Mobile: 702-***-****

Email: *********@*****.***

Administrative Support, Customer Service, Human Resources & Material Handling

Experience:

* Over seven years of Administrative/Clerical experience

* Over fifteen years of Customer Service experience

* Three years of Human Resources experience

*Over twelve years of Material Handling / Warehousing experience

* Ability to work with team and meet deadlines

* Experienced in product fulfillment, up-selling services and products, maintaining client database information, and detail oriented

* Strong track record of conflict resolution, and relationship building for continued business success

* Consistently provided excellent customer satisfaction

* Experienced in maintaining office supply inventory, ordering supplies, and sourcing new vendors

* Strong ability with problem solving and prioritizing

* Strong organizational abilities, which often create new processes for improved workflow and efficiency

* Data Entry, Accounts Receivable & Accounts Payable, Filing

* Microsoft Office Suite and Internet

* Typing 35+ wpm

* Able to create document templates, forms, spreadsheets, and organize database information for easy access

* Strong written composition and grammar skills for drafting professional correspondence

* Skilled at using office equipment

* Supervised up to 20+ team members

* Shipping and Receiving; Parts picking and packing

Work History:

ACCEPT Reno, NV 11/2025 to present

Program Service Specialist / Administrative Assistant

Managed inbound and outbound client calls to ensure adherence to medical and social service programs.

Assisted clients with transportation logistics using Lyft, Uber, bus, and taxi services.

Compiled weekly, monthly, and quarterly reports on client services, transportation, and program metrics. Served as Administrative Assistant to the Executive Director: took meeting minutes, updated client databases, maintained company website, and handled correspondence.

The Ferraro Group, Reno, NV Apr - 2022 to Jul - 2025

Office Manager

Managed day-to-day office operations, including scheduling, correspondence, and supply ordering.

Coordinated meetings, prepared agendas, and documented meeting minutes for leadership.

Processed invoices, vendor payments, and expense reports to support financial accuracy.

Supervised administrative staff, delegated tasks, and monitored workflow completion.

Maintained client records, filing systems, and digital databases for easy access and compliance.

Supported HR functions such as onboarding, payroll submissions, and personnel records.

Utilized Microsoft Office Suite for reporting, presentations, and internal communications.

PBS, Reno, NV Jan - 2022 to Apr - 2022

Customer Service

Assisted customers with inquiries regarding services, billing, and account updates.

Resolved complaints by researching issues, providing solutions, and escalating when necessary.

Processed payments and updated customer account information accurately.

Maintained service logs and daily call records in CRM and Microsoft Office systems.

Collaborated with team members to meet performance and service level goals.

Education: Truckee Meadows Community College

Associate of General Studies Degree 12/16/2007

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