Experienced High-Volume Waitress/Server

Jenine Verstay

Daytona Beach, FL ***** +1-386-***-**** ***********@*****.***

Professional summary

Fast-paced and guest-focused Server with over 5 years of experience thriving in high-volume, bustling restaurant environments. Adept at managing large sections efficiently while maintaining order accuracy and speed. Highly skilled in suggestive selling and delivering a 95% positive satisfaction rate under pressure. Authorized to work in the US for any employer

Work experience

Waitress/Server

Dennys New Smyrna, FL

May 2025 to June 2026

• Processed customer orders and handled cash register transactions, ensuring accuracy in money handling

• Prepared and served food and beverages, maintaining high standards of safety and quality

• Managed alcohol service and food prepping, adhering to company and legal guidelines

• Stocked supplies and fulfilled takeout orders, supporting efficient restaurant operations

• Contributed to daily operations until restaurant closure on June 16, 2026 Assistant Office Manager

McCracken Property Management Daytona Beach, FL

August 2023 to May 2025

• Supervised sales team and planned landscape projects, ensuring timely project completion

• Oversaw daily office operations and managed office supplies to maintain workflow efficiency

• Ordered products and parts for equipment, supporting uninterrupted business operations

• Maintained customer satisfaction by addressing inquiries and resolving issues promptly

• Maintained accurate records and performed additional duties as assigned to support management Waitress/Bartender

Red Lobster Daytona Beach Shores, FL

May 2023 to August 2023

• Delivered exceptional customer service by efficiently taking orders and handling payments

• Prepared and served food and beverages, ensuring quality and safety standards

• Utilized suggestive selling and up selling techniques to increase sales and enhance guest experience

• Expedited food orders and ran food to tables, maintaining prompt service

• Prepared drinks during morning shifts, applying bar and drink knowledge to meet customer preferences Waitress

Outback Steakhouse Ormond Beach, FL

July 2021 to March 2023

• Handled money and processed orders accurately to ensure customer satisfaction

• Served food and beverages while maintaining high standards of quality and safety

• Expedited and ran food to tables, supporting efficient service delivery

• Applied up selling and suggestive selling techniques to boost sales

• Answered phones and provided excellent customer service to guests Administrative Assistant

Daytona Helmets Daytona Beach, FL

September 2015 to December 2020

• Performed data entry and maintained accurate records to support office operations

• Filled in for sales associate and manager roles as needed, ensuring business continuity

• Conducted cold calling and answered phone calls to generate leads and assist customers

• Processed orders, received payments, and handled Amazon-related problem solving

• Proofread documents and filed paperwork, maintaining organization and accuracy Waitress

Applebee's Ormond Beach, FL

September 2010 to September 2015

• Handled money and processed customer payments with accuracy

• Served food and beverages, maintaining high standards of quality and safety

• Provided excellent customer service to enhance guest satisfaction

• Answered phones and efficiently took orders to support restaurant operations Education

Supervision and management (Bachelor's degree)

Daytona State College Daytona Beach, FL

January 2010 to May 2012

Skills

Spirits experience Food preparation Proper food storage Janitorial experience Presentation skills Order entry Cashiering Food ordering Microsoft Word Upselling Cash handling Expediting Sanitizing surfaces Time management Math Management Profit & loss Unity Coffee experience OpenTable Casual dining experience Writing skills Cocktail experience Sanitation procedures Food handling Seafood Guest relations Nightclub Phone communication Negotiation OSHA Staff training Cash management Stocking Food service customer order management Sales transaction processing Sales POS systems Supervising experience Restaurant Experience Leadership Food industry Microsoft Excel Order fulfillment POS Data entry Computer operation Organizational Skills Cleaning Experience Communication Skills Retail math Retail management Food safety Merchandising English Hospitality Front desk Cross-contamination prevention Aloha POS Emotional support for patients Multi-line phone systems Mechanical knowledge Customer service Sanitation IT Bartending Table management Food service opening procedures Cash register Serving - Serving experience (6-10 years) Basic math Wine knowledge 10 key typing Telemarketing Takeout food packing Food allergen management Guest services Customer communication Computer skills Laundry

Serving Experience - Serving experience (6-10 years) Marketing Medical office experience Administrative experience Continuous improvement OR experience Research Call center Host/hostess experience Banquet experience Cross-selling Micros POS Food Service Temperature control Food service closing procedures Microsoft Access Accounting Microsoft Powerpoint Bussing Food service cleaning Languages

English

Certifications and licenses

Food Handler Certification

Food Safety Certification

ServSafe Food Handler Certification

ServSafe Alcohol Certification

ServSafe

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