Human Resources & Operations Talent Acquisition
Resume:
Sandra Ntim Boadu
Middletown, DE *****
*************@*****.***
Fully Work Authorized No Visa Sponsorship Required Relocation Possible PROFESSIONAL SUMMARY
Results-driven Human Resources and Operations professional with 10+ years of experience in talent acquisition, employee relations, and performance management. Skilled in recruitment, onboarding, compliance, and data analysis/reporting with proven success in retail leadership and team development. Recognized for driving employee engagement, delivering customer satisfaction, and achieving measurable business results across diverse industries.
Key Skills
• Recruitment & Talent Acquisition
• Employee Engagement and Relations
• Conflict Resolution
• HRIS Systems (ERP)
• Benefit Administration
• Quality Evaluation & Process Improvement
• Organizational Development
• Microsoft Office (Word, Excel, PowerPoint, OneDrive, Teams, SharePoint)
• Effective Communication & Interpersonal Skills
• Data Analysis & Reporting
CERTIFICATION
SHRM Certified Professional (SHRM CP) Ongoing
PROFESSIONAL EXPERIENCE
Walmart – Middletown, DE Team Lead.
July 2024 – Present
• Lead and support a team to achieve daily operational goals with a focus on customer satisfaction, merchandise availability, and team performance.
• Ensure adherence to store policies, coordinate workflows, and mentor associates for continued improvement.
• Monitor sales floor activities, address issues promptly, and ensure smooth store operations.
• Conduct daily team huddles to communicate goals, performance updates, and safety reminders.
• Assisted in training 12+ new associates, reinforcing best practices and boosting team productivity.
• Improved merchandise availability by 15% through proactive inventory checks and restocking strategies.
• Contributed to a 10% increase in customer satisfaction scores by enhancing service response time. Lowe’s Home Improvement – Middletown, DE
Administrative Associate – Front End May 2024 – March 2025
• Manage front-end operations and assist in the cash office to support smooth financial and customer service processes.
• Collaborate with the Customer Services team to resolve inquiries and ensure positive customer experience.
• Process daily financial reports, reconcile transactions, and ensure compliance with company standards.
• Supported scheduling, payroll, and administrative tasks to maintain operational efficiency.
• Provided coaching and support to 8+ front-end associates to improve accuracy and service delivery.
• Streamlined cash office processes, reducing reconciliation errors by 20%.
• Helped decrease customer waiting times by 18% through efficient staffing and workflow coordination.
Ghana National Gas Company Limited
Senior Human Resource Officer. March 2019 – December 2023
• Lead recruitment processes, including job postings, screening, interviewing, and onboarding, successfully hiring 50+ employees annually to meet organizational needs.
• Managed employee relations, conducted investigations, resolved conflicts, and fostered a positive work culture, reducing employee turnover by 12%.
• Collaborated with department heads to align HR strategies with operational needs and participated in team calibration sessions, improving cross-departmental efficiency by 15%.
• Evaluated quality metrics and delivered recommendations for coaching, process improvements, and best practices, leading to a 20% increase in overall HR process efficiency.
• Administered benefits programs and ensured legal compliance, achieving 98% employee satisfaction in annual surveys.
• Developed and implemented an efficient onboarding system that accelerated new hire productivity by 25%.
• Maintained accurate HR records and ensured confidentiality of sensitive information, achieving 100% compliance in internal audits.
• Contributed to HR policy creation and delivered training across multiple teams, training 100+ employees on updated policies and procedures.
Enterprise Insurance Company Ltd
Accredited Sales Executive Agent. May 2013 – February 2019
• Conducted client consultations to assess insurance needs and offer customized product solutions, successfully acquiring 200+ new clients annually.
• Regularly exceeded monthly and quarterly sales targets, achieving 120–150% of sales goals and contributing to sustained revenue growth.
• Built strong relationships with clients, leading to high retention and referral rates.
• Analyzed risk and recommended appropriate insurance coverage across multiple product lines, improving policy suitability and customer satisfaction scores by 20%.
• Handled application processing, endorsements, and claims with accuracy and regulatory compliance, reducing processing errors by 15%.
• Liaised with underwriters to evaluate and negotiate policy terms. EDUCATION
Master of Business Administration (MBA), Human Resource Management (Major) University of Applied Management
Germany
Bachelor of Science (BSc) in Human Resource Management Central University College
Ghana
Reference
Available upon request
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