Customer Service & Remote Patient Support

Antoinette Missouria

+1-832-***-**** ***********@*****.***

Professional Summary

Seasoned customer service professional with 15+ years of call center and remote support experience, including healthcare and technical assistance. Demonstrates proficiency in HIPAA compliance, CRM systems, and data entry while managing high call volumes and ensuring exceptional communication. Adaptable and self-motivated, consistently delivering top-tier support in fast-paced, remote environments. Work Experience

Remote Patient Support Agent

CCS Medical (Remote) Houston, TX

October 2025 to April 2026

• Managed a high volume of inbound patient calls, delivering efficient issue resolution while maintaining 100% accuracy in medical documentation

• Ensured strict adherence to HIPAA guidelines to maintain patient confidentiality during all interactions and data handling

• Participated in continuous training to stay current with healthcare procedures and policies, enhancing support quality

• Provided exceptional customer service to patients, ensuring a positive healthcare experience throughout their journey Remote Customer Support Agent

ACCENTURE LLC (Continued) Houston, TX

June 2025 to August 2025

• Resolved customer inquiries and issues efficiently via phone, email, and chat channels, maintaining high customer satisfaction rates

Retail Sales Associate Customer Care Service Representative, Customer Service Representatives

Prime Communications Sugar Land, TX

November 2021 to November 2024

• Interacted with customers to provide clear, scripted information in response to routine inquiries about products and services

• Handled and resolved general customer complaints, improving overall customer experience and satisfaction Retale Sales Associate

Bath &Body Works Humble, TX

October 2022 to March 2023

• Processed sales transactions accurately while delivering excellent customer service to diverse clientele Community Health Agent

Community Health Workers City of Houston /G&A Partners Houston, TX October 2020 to February 2021

• Conducted healthcare screenings for SARS/COVID-19, providing critical medical support and resources to community members

• Served as a Medical Support Advocate, delivering knowledge, food, and medical supplies to those in need during the pandemic

Customer Service Rep

Sutherland Global Houston, TX

April 2018 to April 2019

• Provided customer assistance in a fast-paced environment, supporting clients with account payments and service inquiries

• Managed orders for mobile phone, internet, and cable services, ensuring accurate processing and customer satisfaction Marketng Consulting

S4 Communicatons Inc. Houston, TX

March 2009 to August 2016

• Delivered prompt and effective customer service communication, handling complaints and inquiries to maintain satisfaction

• Processed customer orders efficiently while ensuring high service quality Sales Represenative

Global Investments

April 2006 to October 2006

• Handled very high inbound call volumes in a call center environment, ensuring accurate data entry and order processing

• Processed orders for gift card sales with attention to detail and customer service focus Collections Representative

LTD Financial Houston, TX

January 2001 to February 2003

• Collected on delinquent accounts through inbound and outbound calls, maintaining professionalism and compliance

• Accurately inputted information into computer systems and submitted necessary reports Education

High School Diploma

Worthing High School Houston, TX

May 1985 to June 1989

Skills

Customer service Phone customer support Data entry HIPAA compliance Medical documentation CRM software Call center experience Technical support Email customer support Multitasking Problem-solving Customer issue escalation Phone communication Attention to detail Languages

English

Links

company.To

Certifications and Licenses

Driver's License

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