Administrative Assistant - Office Operations & Reporting

*

JASON BERGER

New York, NY • 302-***-**** • *************@*****.***

ADMINISTRATIVE ASSISTANT OFFICE OPERATIONS & REPORTING Experienced administrative assistant with over 5 years of experience supporting attorneys, managing directors, and administrative directors. Extensive background handling confidential information at a large financial firm, political campaigns, and a hotel. I am adept with clerical and secretarial functions, in addition to group coordination and event logistics. I am detail-oriented, highly organized, and a self-starter. My experience in customer service and hospitality, including over two years supporting front-end and back-end operations at a busy 217-room hotel and multiple election cycles as a political campaign organizer and volunteer, complements my administrative background and demonstrates my ability to communicate effectively with individuals at all organizational levels.

SKILLS: Intermediate-to-advanced Microsoft Office Suite (Word, Excel, Outlook, Teams, PowerPoint, Copilot), Google Docs, Sheets, and Slides, CRM Databases, Research, Data Analysis, Event Coordination, AirTable, Slack, Data Visualization

EXPERIENCE:

Goldman Sachs – New York, NY May 2026-July 2026

Intern - Technology Audit Analyst

• Translated technical audit and project information into concise, visually clear PowerPoint presentations for Managing Directors, organizing complex material into executive-level narratives and decision-ready slides. Proofread weekly audit reports; flagged inconsistencies and compiled findings into executive narratives communicating migration progress, incident metrics, and quarterly certification milestones.

• Built Excel reporting views across 15–20 audit projects and approximately 40 team members using pivot tables, lookup and nested formulas, and filters to analyze staffing, project ownership, monthly hours, and resource allocation.

• Streamlined daily Q3 resource-allocation reporting by filtering thousands of Data Browser records, comparing assigned audit hours against role-based capacity limits, and redesigning the Excel workflow with refreshable tables and pivot tables to update results efficiently each day. DoubleTree by Hilton – Wilmington, DE Jan 2023-Jun 2025 Guest Experience & Operations (Functional)

• Analyzed 5,700+ guest surveys and written feedback to identify service problems, guest trends, and areas where the hotel was falling behind competitors; shared findings and recommendations with senior management during a period of 19.3% year-over-year improvement in overall guest satisfaction.

• Managed front-desk and property-management operations in OnQ; reviewed group blocks, rates, room inventory, and guest records to catch errors, prevent revenue loss, and improve the guest experience.

• Managed guest billing, payment authorizations, third-party payment arrangements, and corporate account records; verified rates and financial information to ensure accurate charges and resolve discrepancies.

• Registered 25 new Hilton Honors members in a single month, setting a property record; earned Employee of the Month.

Silverman, McDonald & Friedman, LLC – Wilmington, DE Aug 2018-Jan 2023 Legal Research Assistant

• Reviewed hundreds of pages of medical records, police reports, insurance documents, and correspondence for personal injury and workers’ compensation cases; pulled out the key facts and turned them into concise case summaries for attorney briefings and hearings.

• Conducted research from multiple sources, maintained confidential client files and databases, drafted demand letters, and worked with insurers and state agencies to obtain missing case information. The John F. Kennedy Center for the Performing Arts – Washington, DC May 2012-Aug 2012 Artistic Administrative Intern – Washington National Opera 2

• Built a cast-contingency database for principal roles in Washington National Opera’s 2012–13 season, identifying at least five potential replacements per role and researching each artist’s management, prior role experience, rehearsal-period availability, and eligibility requirements. Used extensive knowledge of singers and repertoire to help identify viable replacements for difficult-to-cast works including Norma, Anna Bolena, Don Giovanni, and Manon Lescaut.

• Supported visa preparation for international artists by researching reviews and performance coverage from opera companies and publications across Europe, identifying strong critical evidence of each singer’s professional standing and translating foreign-language material when necessary. OTHER EXPERIENCE:

Professional Vocalist – Multiple Locations Worldwide Sep 2013-Present Tenor Section Leader & Soloist – Church of the Incarnation (Mar 2026-Present) Tenor Section Leader & Soloist – Cathedral Basilica of Saints Peter and Paul (Sep 2021-Feb 2026) Tenor Section Leader & Soloist – Westminster Presbyterian Church (Aug 2018-Jul 2021) EDUCATION:

Graduate Performance Diploma in Voice, The Peabody Conservatory of Johns Hopkins University (2018) Masters of Music in Voice Performance, University of Michigan Ann Arbor (2016) Bachelor of Music in Voice Performance, Boston University (2014)

Contact this candidate