Remote Operations, Data Entry, Customer Service

Michael Murray

Pueblo West, CO ***** +1-509-***-**** ***********@*****.***

Professional Summary

Results-driven Professional and Facility Manager with over 5 years of leadership experience and 12 years managing high-volume compliance, production, and operations. Proven track record of auditing inventory, utilizing specialized database software, and leading teams with zero supervision. Expert in regulatory compliance, clear cross-functional communication, and detailed data logging. Transitioning extensive operations and client-relations background into a full-time Remote Customer Support, Operations, or Data Management role.

Remote Work Readiness

* Infrastructure: Dedicated, quiet home office environment located in Pueblo West, CO.

* Hardware: High-performance Desktop PC and backup Laptop setup with dual-monitor capabilities.

* Connectivity: Hardwired high-speed broadband internet exceeding standard corporate remote requirements.

* Software Literacy: Proficient in Microsoft Office (Excel, Outlook), Google Workspace, specialized database tracking systems (METRC), POS systems, Zoom/Slack communication tools, and data entry platforms.

Core Competencies

* Data Entry & Management

* Regulatory & HIPAA Compliance

* Inventory Auditing & Control

* Team Leadership & Training

* Client Relationship Building

* Operations & Process Planning

* Escalated Problem Resolution

* Detailed Reporting & Metrics

Work Experience

Facility Manager Sacco Solitions Pueblo, CO

November 2021 – Present

* Data & Compliance Tracking: Consistently utilize state-regulated database software (METRC) to meticulously track products through every phase of the lifecycle to final sale, ensuring 100% data entry accuracy.

* Operations Management: Supervise daily workflows for onsite personnel, cross-referencing daily and weekly corporate goals to optimize output and efficiency.

* Reporting & Communication: Maintain detailed, organized data records and digital reports; lead weekly alignment meetings with executive owners and managers to present project status updates.

* Inventory Control: Manage full-scale physical and digital inventory auditing to prevent discrepancies.

Shift Lead South Pueblo LLC Pueblo, CO

November 2022 – October 2023

* Financial & System Operations: Managed opening/closing duties, registered operations, and cash handling utilizing POS software systems with high accuracy.

* Client Support & Sales: Assisted customers via high-volume inquiries, resolving complaints, upselling alternative products, and building brand representation.

* Auditing: Performed weekly comprehensive inventory audits and generated administrative orders for product replenishment.

Facility Manager Treeline LLC Pueblo, CO

July 2017 – October 2021

* Independent Oversight: Worked with little to no direct supervision to ensure strict alignment with rapidly changing legal regulations and corporate standard operating procedures (SOPs).

* Staff & Training Leadership: Handled recruiting, onboarding, and staff development for a team of 15+ employees, fostering high team motivation and clear performance standards.

* Account Management: Cultivated wholesale business-to-business (B2B) client relationships to drive continuous sales growth and manage vendor communication.

Customer Service Representative The Greenerside Health and Wellness Pueblo, CO

January 2014 – March 2017

* Client Interaction: Consulted clients providing deep product knowledge, handling cash, managing returns, and resolving customer inquiries in a face-to-face setting.

Education

High School Diploma

Wake Forest, NC Graduated 2008

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