Senior Instructional Designer, Learning Strategy & eLearning

Teresa Tyree Page *

Teresa Tyree

SENIOR INSTRUCTIONAL DESIGNER LEARNING STRATEGY ELEARNING, ILT & VILT Jacksonville, FL 904-***-**** ************@*****.*** Portfolio PROFESSIONAL SUMMARY

Self-directed Senior Instructional Designer and learning consultant with 10+ years of experience designing, developing, and maintaining eLearning, policy and procedure guides, instructor-led and virtual learning, assessments, and performance-support solutions. Translates complex regulatory, compliance, technical, and business requirements into clear, practical, learner-centered content using ADDIE, adult learning principles, Bloom's Taxonomy, and accessibility-aware design practices. Experienced with Articulate 360, LMS/SCORM delivery, Microsoft 365, responsible use of AI-enabled tools, technical and business writing, stakeholder consulting, and cross-functional project leadership, design and develop training programs focusing on Generative AI.

CORE COMPETENCIES

Learning Strategy • Project Leadership • Performance Consulting • Stakeholder Management • ADDIE • Instructional Systems Design • Adult Learning • Curriculum Development • Leadership Development • Compliance Training • Systems Training • eLearning • ILT/VILT • Facilitation • Scenario-Based Learning • Assessment Design • Simulations

• Performance Support • SCORM • LMS Administration PROFESSIONAL EXPERIENCE

Instructional Designer Agero, Inc.

• Independently lead complex learning projects through analysis, design, development, implementation, and evaluation; prioritize concurrent deliverables, manage review cycles, and align timelines with operational goals and learner needs.

• Collaborate with business leaders, compliance partners, technical SMEs, and cross-functional teams to define requirements and translate complex policies, procedures, systems, and customer-service workflows into clear, learner-friendly content.

• Design and maintain custom learning solutions, including Articulate Storyline and Rise eLearning, facilitator and learner guides, policy and procedure content, job aids, microlearning, video tutorials, simulations, role plays, and knowledge-center resources.

• Collaborated with stakeholders to create Salesforce diagrams, mockups, and simulations that improved the training experience and supported hands-on learning.

• Develop formative and summative assessments, knowledge checks, branching scenarios, and guided practice; support LMS deployment, SCORM packaging, quality assurance, accessibility checks, version control, and content updates.

• Apply established writing, design, and brand standards while recommending workflow, template, and content improvements that increase consistency, scalability, development efficiency, and customer outcomes.

• Use AI-enabled tools responsibly to support ideation, drafting, editing, and quality review while validating accuracy, protecting sensitive information, and preserving instructional integrity and compliance requirements.

• Gather survey, assessment, and stakeholder feedback to evaluate learning outcomes, identify improvement opportunities, and refine content for learner performance and operational relevance. Training Coordinator / Instructional Designer Allstate Dealer Services

• Led the full instructional design lifecycle for adult professional learners, applying ADDIE, adult learning principles, Bloom's Taxonomy, and competency-based design to produce blended curricula and performance-based learning experiences.

• Partnered with business leaders, facilitators, and SMEs to scope learning needs, establish project plans and priorities, simplify technical and compliance concepts, and incorporate stakeholder feedback into timely deliverables.

Teresa Tyree Page 2

• Authored and maintained instructor guides, learner guides, lesson plans, policy and procedure documentation, worksheets, job aids, and multimedia resources in accordance with established writing and design standards.

• Collaborated with stakeholders to create Salesforce-based project management tool that tracked workflows across Training, Compliance, Marketing and other end-user teams.

• Built and facilitated ILT/VILT programs and developed interactive Storyline, Rise, and Captivate courses with branching scenarios, simulations, guided practice, assessments, and learner feedback.

• Administered and maintained LMS content, including SCORM publishing, course testing, enrollment support, documentation, version control, reporting, and curriculum updates; used feedback and assessment results to improve content effectiveness.

• Managed multiple projects with minimal supervision, coordinated reviews across cross-functional partners, and provided guidance and quality feedback to facilitators and project contributors. Dealer Set Up Specialist Allstate Dealer Services

• Processed dealer accounts, verified compliance documentation, collaborated across departments, and supported accurate, efficient workflow execution.

SELECTED PROJECT ACHIEVEMENTS

• Enterprise Compliance: Led the end-to-end design and delivery of a six-module annual compliance program, consulting with business leaders, compliance stakeholders, and SMEs while coordinating a 10-member cross-functional team to support consistent, scalable organization-wide compliance training.

• Technical Systems Training: Led the design of systems training by consulting with operations leaders and technical SMEs to convert dealership workflows, system integrations, and customer- support processes into guided sandbox simulations, role-play activities, and realistic practice that supported job readiness and consistent process execution.

• Manager Feedback Development: Led the end-to-end development of a 75-minute ILT/VILT program for new and emerging managers, translating performance-management needs into facilitator guidance, scenario practice, structured debriefs, knowledge checks, and a conversation-planning job aid that supported more consistent employee feedback.

• Information-Security eLearning: Partnered with security and compliance stakeholders to lead the design and development of an interactive Articulate Rise course, translating complex cybersecurity requirements into practical scenarios, categorization activities, assessments, and remediation feedback that reinforced secure workplace behaviors.

• Phishing Performance Support: Consulted with security and compliance stakeholders to create an actionable employee job aid covering warning signs, message verification, reporting, incident response, credential protection, and multifactor-authentication risks, supporting timely threat identification and consistent escalation.

EDUCATION & PROFESSIONAL DEVELOPMENT

Master of Science, Instructional Design & Technology University of Arizona Bachelor of Arts, Instructional Design & Technology University of Arizona Computer Information Systems Studies University of Charleston Cybersecurity Principles - In Progress Coursera

PROFESSIOAL DEVELOPMENT

Association of Talent and Development (Member: Local and National Chapter) TECHNOLOGY

Articulate 360 (Storyline, Rise, Engage, Quizmaker, Replay, Peek) • Adobe Captivate • Camtasia • Blackboard LMS • Absorb LMS • SCORM • Salesforce • Microsoft 365 • Google Workspace • Visio • Vimeo • Atlassian/Jira • AI-Enabled Content Development Tools • Google, SharePoint Teresa Tyree Page 3

SKILLS

ADDIE • Adult Learning Theory • Needs and Learner Analysis • Blended Learning • Competency-Based Learning • Facilitator Guides • Formative and Summative Assessments • Simulations • Instructional System Design • Capstone Activities • SME Collaboration • Performance based learning • eLearning development • WCAG 2.1 AA accessibility requirements

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