Environmental Services Customer Support Coordinator

Summary

Versatile professional with over ** years of experience in customer service, housekeeping, and caregiving. Skilled in appointment scheduling, QuickBooks, and supervising teams in healthcare and residential settings. Demonstrated ability to support clients with disabilities, manage daily operations, and deliver compassionate care while ensuring safety and efficiency.

Willing to relocate to: City of St. Helens, OR - Scappoose, OR - Portland, OR Authorized to work in the US for any employer

Work experience

Housekeeping

Ms. Gina’s house keeping and Janitorial • Hillsboro, OR October 2023 to Present

• Maintained private residences by performing dusting, vacuuming, laundry, and disinfecting, ensuring clean and organized living spaces for clients using strong attention to detail. Customer Service Representative

Alpha Environmental Services, Inc. • Beaverton, OR February 2018 to Present

• Scheduled appointments for technicians and coordinated job assignments across multiple departments using QuickBooks and Excel, supporting efficient operations for sewer, asbestos, and remediation services.

• Assisted customers with a warm and professional attitude, resolving inquiries and enhancing customer satisfaction during four years of service.

• Processed customer transactions and managed records using QuickBooks, ensuring accurate data entry and financial tracking.

• Handled emails, inbound and outbound calls, and live chat interactions, maintaining detailed records of customer complaints and managing customer accounts to improve service quality. CASHIER

ACE HARDWARE • Wilsonville, OR

September 2017 to October 2021

• Operated cash register and counted tills at shift start and end, ensuring accuracy and accountability for all transactions.

• Provided customer service by assisting with returns and refunds, resolving issues efficiently to maintain customer satisfaction.

• Directed customers upon entry and assisted with locating items, enhancing the shopping experience and supporting store sales.

Cashier

DISPATCH - SHARPER SERVICE SOLUTIONS • Sherwood, OR 2016 to 2017

• Scheduled appointments for customers needing TV or appliance repairs, ensuring timely service and efficient technician dispatch.

• Assisted in customer service by resolving concerns and supporting customers experiencing difficulties with their products.

EMPLOYMENT SPECIALIST

2 - EDWARDS CENTER INC • Aloha, OR

2009 to 2014

• Supervised safety and taught classes for clients with mental and physical disabilities, promoting independence in a day program setting.

Chelsea Reeder

Looking for long term employment

+1-503-***-**** / ***********@*****.*** / Saint Helens, OR 97051

• Served on the safety committee from 2010-2014, contributing to a safer environment for all clients and staff.

• Administered routine and PRN medications, monitored vital signs, and assisted with hygiene and physical care to support client health.

• Coordinated client transportation to doctor appointments, shopping, and community activities, enhancing quality of life and social engagement.

MED AID & CARE GIVER

AVAMIRE @HILLSBORO • Hillsboro, OR

2008 to 2014

• Provided caregiving services in assisted living and memory care, supporting residents' daily needs and well-being.

• Completed a 4-day Med Aid training course, enabling safe and accurate medication administration for residents.

• Transitioned to on-call Med Aid in 2012 after relocating, maintaining flexibility and continuity of care for residents. Aid supervisor

AVAMIRE @HILLSBORO • Oregon City, OR

2009 to 2009

• Supervised caregivers in the memory care unit at McLoughlin Place, ensuring safe working conditions and high-quality resident care during a 6-month tenure.

• Administered medications as a Med-Aid supervisor, maintaining compliance with safety protocols and supporting resident health.

CAREGIVER AND HOUSE KEEPING

HEARTHSTONE OF BEAVERTON • Beaverton, OR

2006 to 2008

• Performed housekeeping duties before transitioning to full-time caregiving, supporting residents' daily living needs from 2006-2008.

• Accepted a new opportunity at Avamire @ Hillsboro for a caregiving and Med Aid position, demonstrating commitment to professional growth.

Education

certification

EDWARDS CENTER • Aloha, OR

2008 to 2014

High school diploma or GED

Westview High School • Portland, OR

September 2001 to June 2005

Skills

Home Care Front desk Cooking Customer service Individual consumer customer service Customer support - Customer support experience (11-15 years) Customer support experience within non-profit industry Forklift Organizational skills Online advertising Medical documentation Tube feeding Cleaning - Cleaning experience (1–2 years) Human resources Hotel housekeeping Experience with individuals with cognitive disabilities Microsoft Dynamics 365 Adults with disabilities Dusting Computer operation CRM software Live chat Sales Microsoft Outlook Customer support specialist experience Technical support Order inquiry handling Behavioral therapy Customer issue escalation In-person customer service Dementia Care Managing customer accounts Memory Care Customer service manager experience Computer literacy Household surface disinfection Email customer support Medical Records Account management Attention to detail Commercial cleaning First aid Technical support representative experience Environmental Services Custodial experience Hotel experience Customer support experience within e-commerce industry Safety committee participation Internal employee customer service Hospice Care Microsoft Teams Call center agent experience Vital Signs Driving HubSpot Physiology knowledge Food Service Nursing Supervising experience Providing product information Experience with individuals with neurodevelopmental disorders Team Member Customer training Alzheimer's Care Customer returns handling Typing Medication Administration Microsoft Office Residential cleaning - Residential cleaning experience (1–2 years) CPR Appointment scheduling Patient care Recruiting Management Google Workspace Handling customer exchanges Senior care Phone call management Household spot cleaning training Teamwork Fast Food Technical troubleshooting support Teaching Public health Microsoft Word Conducting sales calls Outpatient Intake Administrative experience Hoyer Lift standard & electric Oven cleaning Customer support experience within education industry Customer support experience within hospitality industry Managing teams in a customer support role - Largest customer support team managed (6-10 team members) Computer skills Call center experience Residential Cleaning Mopping Prospecting CASHIER Data entry Meal Preparation Customer communication ServiceNow Time management Vacuuming Phone etiquette Janitorial experience Caregiving Billing issue inquiries Bed making Telemarketing Client services Laundry Cold calling Bed linen changing Phone customer support Mirror cleaning

Improving customer support response time - Customer support response time improved (11-20%) QuickBooks HIPAA English Order processing Hospitality Training & development ATS Sweeping Pricing Communication skills Hotel room cleaning Client referrals Certifications

CPR Certification

Basic First Aid certificate

Food Handler Certification

CRC

Certified Home Health Aide

Certified Medication Technician

AED Certification

Certified Medication Aide

First Aid Certification

Driver's License

Additional information

Skills

• Med aid training • Cashier

• First aid CPR • Moderate computer skills

• Blood-borne pathogen's

• Front desk receptionist for an environmental company. Assisted living and great clips.

• OIS (Oregon interventions systems) training

• Housekeeping

• Customer service

• Asbestos abatement and asbestos knowledge

• Mold, remediation and scheduling appointments/ jobs.

• Underground heating oil tank decommissioning and soil samples. Collecting soil samples for contamination of diesel oil from a leaking oil tank.ordering locates for underground utilities

• Used Outlook every day for emails to clients and worked with a lot of real estate agents and their client is buying a home.

• Microsoft office, Excel, Microsoft Word, along with QuickBooks, making invoices and taking payments.

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