Customer Service & Front Counter Supervisor
Resume:
Louisa Vassiliadis
PROFESSIONAL SUMMARY
A driven professional who thrives on challenges and is committed to continuous personal and professional growth. With a strong track record of setting and surpassing goals, I excel in dynamic, team-oriented environments. My focus on delivering high-quality service, coupled with my proactive and positive approach equips me to contribute effectively in roles that demand increased responsibility.
EXPERIENCE
FRONT COUNTER ASSOCIATE: STANLEY BLACK & DECKER, MISSISSAUGA Oct 2022 - Present
• Efficiently processed and accurately recorded walk-in customer orders for repair tools in the SAP system.
• Advised customers on trade-up options for their old tools, recommending optimal replacements tailored to their needs.
• Organized and archived daily paperwork in designated files and labeled boxes, maintaining systematic record-keeping.
• Performed opening and closing procedures, including cash handling, daily deposits, and register reconciliation using Excel and SAP applications.
• Collaborated with team members to streamline operations and maintain service quality during peak periods.
• Demonstrated excellent communication skills in interactions with customers and team members, ensuring effective and efficient service delivery at the front counter.
• Maintained a clean and orderly front counter area, contributing to a welcoming environment and enhancing customer satisfaction.
• Provided detailed product and service information to callers, reinforcing brand loyalty and customer engagement.
• Implemented and managed stock control systems to monitor inventory levels and facilitate timely replenishment of supplies.
CASHIER SUPERVISOR: CANADIAN TIRE, MISSISSAUGA
Aug 2016 – Oct 2022
• Ensured the front and exit doors were promptly opened for customer arrivals and securely closed after the end of each shift, preparing the store for daily operations.
• Upheld a secure working environment by consistently enforcing company policies and regulations, guaranteeing employee compliance at all times.
• Enhanced customer satisfaction through proficient management of cash transactions, and promptly addressing concerns, returns, and exchanges.
• Optimized checkout efficiency during peak hours by strategically scheduling cashier shifts and breaks, minimizing wait times.
• Fostered strong customer relationships, resulting in heightened loyalty and repeat business, by providing attentive service and swiftly resolving issues.
• Improved cashier performance with hands-on training sessions aimed at boosting transaction speed, accuracy, and customer service skills.
• Demonstrated exceptional professionalism, serving as a role model for the cashier team and promoting a culture of respect and trust.
• Conducted thorough verifications of daily cashier transactions, ensuring accuracy in receipts, checks, and cash at shift’s end.
• Delivered coaching and training to employees on sales techniques, complex issue resolution, and strategies for managing challenging customer interactions.
• Efficiently processed online e-commerce orders, including timely picking and packing, utilizing the POS system for accuracy and speed.
Technical Skills:
• Proficiency in SAP and POS
systems
• Cash handling and transaction
management
• Inventory and stock control
systems
• Excel and data analysis for
financial reporting
• E-commerce order processing
Customer Service Skills:
• Excellent communication and
interpersonal skills
• Effective problem-solving and
conflict resolution
• Customer satisfaction and
loyalty enhancement
• Professional customer service
and support
• Relationship building with
customers
Operational Skills:
• Store opening and closing
procedures
• Safety and compliance
management
• Cashier efficiency optimization
• Scheduling and break
management
• Record-keeping and
documentation
Leadership & Training Skills:
• Team collaboration and
support
• Training and coaching on
sales techniques & customer
service
• Role modeling professionalism
and work ethic
• Performance verification and
feedback
• Employee coaching and
development
Personal Attributes:
• Attention to detail & accuracy
• Proactive and positive attitude
• Ability to work under pressure
in high-traffic periods
• Strong organizational and
multitasking skills
• Commitment to continuous
personal and professional
growth
Mississauga, Ontario L5N 2A2
******.******@*****.***
EXPERIENCE CONTINUED
CUSTOMS BROKER/RECEPTIONIST: COLE INTERNATIONAL, MISSISSAUGA Apr1999 - Jun 2004 - Present
• Supported the receptionist in managing the switchboard, ensuring incoming calls were promptly redirected to the appropriate parties.
• Warmly greeted clients and visitors, providing guidance to meeting rooms or directing them to the correct personnel.
• Delivered exceptional customer service by focusing on meticulous attention to detail, swift response times, and providing expert advice on import/export regulations.
• Enhanced internal record-keeping processes, improving the efficiency with which team members could track and manage client files in an organized manner.
• Developed and implemented pre-clearance strategies to facilitate the smooth transit of goods through customs checkpoints, minimizing delays.
• Fostered strong collaborative relationships with carriers, warehouse operations, and freight forwarders to expedite shipments and effectively resolve logistical issues.
• Stayed abreast of changes in import/export laws and regulations to ensure consistent compliance across the company.
• Guided clients through the complexities of trade agreements, advising strategies to minimize duties on imported goods, optimizing their financial outcomes. DISTRIBUTION REP: PENNYSAVER, BRAMPTON
May 1997 – Apr 1999
• Communicated weekly with carriers to confirm their delivery routes, ensuring clear expectations and efficient distribution.
• Fielded customer calls regarding the receipt of their weekly paper or reports of unsolicited distribution in their vicinity.
• Entered carrier banking information into our system, facilitating timely weekly payments.
• Proactively managed new route assignments by reaching out to carriers for their route preferences, ensuring comprehensive coverage.
• Responded to neighbor inquiries, providing updates on resolutions to their complaints and affirming the oversight of carrier performance.
EDUCATION
• OUR LADY OF MOUNT CARMEL, MISSISSAUGA - 1990-1994 OSSD Diploma
REFERENCES AVAILABLE ON REQUEST
Technical Skills:
• Proficiency in SAP and POS
systems
• Cash handling and transaction
management
• Inventory and stock control
systems
• Excel and data analysis for
financial reporting
• E-commerce order processing
Customer Service Skills:
• Excellent communication and
interpersonal skills
• Effective problem-solving and
conflict resolution
• Customer satisfaction and
loyalty enhancement
• Professional customer service
and support
• Relationship building with
customers
Operational Skills:
• Store opening and closing
procedures
• Safety and compliance
management
• Cashier efficiency optimization
• Scheduling and break
management
• Record-keeping and
documentation
Leadership & Training Skills:
• Team collaboration and
support
• Training and coaching on
sales techniques & customer
service
• Role modeling professionalism
and work ethic
• Performance verification and
feedback
• Employee coaching and
development
Personal Attributes:
• Attention to detail & accuracy
• Proactive and positive attitude
• Ability to work under pressure
in high-traffic periods
• Strong organizational and
multitasking skills
• Commitment to continuous
personal and professional
growth
Mississauga, Ontario L5N 2A2
******.******@*****.***
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