Corrections, Administrative & Courier Professional

REITTA L. RILEY

Hammond, LA ***** 504-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Experienced corrections, administrative, claims, and program-management professional with a strong background in security operations, documentation, customer service, billing, data management, training, and team coordination. Known for accuracy, professionalism, adaptability, and the ability to manage multiple priorities.

PROFESSIONAL EXPERIENCE

Deputy / Corrections Officer Tangipahoa Parish Sheriff's Office — Amite, LA 05/2026–8/3/2026

●Supervise offenders, maintain security and accountability, document daily activities, and enforce facility rules and procedures.

●Prepare incident and disciplinary documentation and maintain accurate shift records.

Correctional Officer / Lieutenant Elayn Hunt Correctional Center/UMC — St. Gabriel, LA 02/2023–05/2026

●Served as a sit down officer on security ward at University Medical Center. Supervised Cadets, Sergeants, Master Sergeants on shift. Conducted internal investigations on staff and offenders, Initiated paperwork, conducting interviews with the accused as well as interviewing witnesses. Conducting drug test on offenders and staff. Appearing in DB court for hearings for offenders. Contacting local law enforcement to detain staff that have committed violations (contraband, malfeasance in office, or inappropriate conduct with offenders). Maintained headcounts and security, documented shift activities, and addressed policy violations.

●Worked with the Young Adult Program (YAP), supporting offenders ages 19–25.

Administrative Assistant MasTec — Ponchatoula, LA 02/2022–02/2023

●Processed jobs, billing, budgets, invoices, and documentation using Oracle and ACAS.

●Created PivotTable reports and coordinated with project managers and subcontractors on billing and job closeout.

Courier Lab Logistics — New Orleans, LA 10/2020–04/2022

●Safely transported biohazard medical equipment and specimens between healthcare facilities while following handling procedures.

Claims Processor Worley / Alacrity Solutions — Hammond, LA 04/2013–10/2021

●Processed claims, invoices, payments, correspondence, reports, and account records across multiple claims-management systems.

●Coordinated documentation, billing, spreadsheets, mail, faxes, and communications for adjusters, clients, and management.

●Maintained accurate records, monitored deadlines, and supported daily operational and administrative needs.

Call Agent Barrister Global Services — Hammond, LA 04/2011–02/2013

●Managed service calls and work orders from initiation through completion; coordinated clients, customers, and field technicians.

●Resolved customer and billing issues, prepared reports, escalated concerns, and trained new employees.

Office Administrative Assistant Gulf Coast Teaching Family Services — Hammond, LA 06/2009–12/2010

●Managed personnel records, training documentation, payroll data, meetings, and multi-line phone support.

●Developed training materials, scheduled staff training, and maintained electronic and physical records.

Manager, Outreach & Talent Search Southeastern Louisiana University — Hammond, LA 01/2008–06/2009

●Managed student-centered program operations, staff supervision, curriculum, outreach, and program activities.

●Supported budget management, compliance, academic advising, tutoring, and student development.

Administrative Assistant LEI, Inc. — Independence, LA 04/2005–11/2007

●Provided administrative support including correspondence, records, scheduling, mail, client service, and office coordination.

●Supported marketing, vendor/client communication, meetings, travel arrangements, and office operations.

EDUCATION

American InterContinental University — Bachelor of Science, Criminal Justice; Specialization: Forensic Science Magna Cum Laude, 08/2026 President's List, 07/2026

Southeastern Louisiana University — Associate Degree, Criminal Justice

U.S. Army — 1998 E-2 MOS 92Y (Unit Supply Specialist)

CORE SKILLS

Corrections & Security • Administrative Operations • Documentation & Records • Claims Processing • Billing & Invoicing • Data Entry & Reporting • Microsoft Office • Oracle • ACAS • Training & Employee Orientation • Team Leadership • Customer Service • Project Coordination • Scheduling • Communication • Program Implementation • Event & Meeting Planning

PROFESSIONAL & COMMUNITY ORGANIZATIONS

Alpha Phi Sigma Criminal Justice Honor Society — Member, 06/2026–Present

Delta Psi Epsilon, Beta Chapter — President (2007–2008); Member (Current)

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