Bilingual Administrative & Interpreter Professional

Auris Rodriguez

cell: 813-***-**** email: *********@*****.***

Professional Summary: Customer-oriented, quality-focused bilingual professional offering 15+ years of administrative experience. Creative problem solver with ample experience in call center operations and client relations. Excellent interpersonal communication skills allowing for effective collaboration with various levels of employees and clients. Experience:

SEPTEMBER 2017 – PRESENT

Spanish Interpreter, Language Line On-Site, Tampa, FL

● Interpret conversations simultaneously and consecutively for medical and legal visits

● Translate and fill out medical or legal forms for clients at assignment location JULY 2020 – DECEMBER 2022

Operations Assistant Manager, JT’s Trucking V Inc, Riverview, FL

● Managed payroll and work schedule for 50+ employees

● Communicated with other managers and personnel regarding extra employee coverage and special deliveries to be made

● Followed up with appropriate parties regarding unpaid claims NOVEMBER 2019 – JUNE 2020

Customer Service Representative, USF Health, Tampa, FL

● Responded to incoming calls and made follow up calls to fully assist patients and providers

● Registered new patients and assisted existing patients with their medical appointments

● Answered questions, clarified information and entered and verified health insurance

● Communicated via electronic messages with medical staff and other co-workers AUGUST 2018 – FEBRUARY 2019

Senior Clinical Administrative Coordinator, UnitedHealthCare, Tampa, FL

● Responded to incoming calls for both verbal and written requests while ensuring customer quality.

● Identified and assessed customers’ needs quickly and accurately

● Placed outgoing phone calls to complete follow-up on requests, as necessary

● Consistently met established productivity and quality standards

● Created, edited, saved, and sent documents to corresponding parties

● Navigated PC to open various applications, sent emails and performed data entry OCTOBER 2017 – APRIL 2018

Authorization & Appointing Representative, Health Net Federal Services, Tampa, FL

● Made medical appointments for veterans according to their needs and specifications

● Researched providers using various search tools such as the internet and the company’s intranet

● Called providers and confirmed appointment details; updated veteran with appt. details

● Communicated with the supervisor or the VA if needed further assistance with a case OCTOBER 2016 – MARCH 2017

Spanish Interpreter, Cyracom, Tampa FL

● Interpreted inbound calls from various fields from Spanish to English and vice versa

● Performed interpretation adhering to the protocols of the company

● Provided outstanding service to all parties involved Skills:

Bi-lingual: English & Spanish • Team player • Excellent time management skills • Type 45 WPM • Knowledge of medical terminology • Experienced in Microsoft Office Suite • Experienced in Quandis, X-time, Interactive Network, ADP, ASRPro, I-Cue, Avaya, Outlook, EPIC, Cactus I-observer Education:

Associate in Business Management, Berkeley College, Woodland Park, NJ

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