Peer Support Specialist with Trauma-Informed Care

Phyllis Pickens **** Isenhour Rd. Kannapolis, NC *******@*****.*** 704-***-****

Peer Support Specialist

Supportive, recovery-focused professional with 25+ years helping individuals navigate substance use challenges, homelessness, trauma, and major life transitions. Skilled in building trust, offering nonjudgmental support, and empowering clients to develop stability and long-term recovery. Experienced in crisis response, group facilitation, motivational support, and connecting clients to community resources.

Core Skills

Peer support & recovery coaching

Trauma-informed, person-centered care

Crisis intervention & de-escalation

Motivational support & active listening

Group facilitation

Community resource navigation

Documentation & progress notes

Relationship building & trust development

Advocacy & barrier reduction

Professional Experience

Hope Haven, Inc. Charlotte, NC

Peer Support Services / Enrichment Specialist / Employment Specialist

2001–Present

Support residents in recovery from substance use and homelessness through one-on-one guidance, crisis support, and strength-based encouragement.

Facilitate groups, classes, and activities that promote coping skills, wellness, community connection, and personal growth.

Collaborate with case managers, clinicians, and community partners to ensure coordinated care and smooth transitions.

Assist residents with setting accountability, relapse prevention conversations, and navigating barriers to stability.

Maintain accurate documentation, resident progress notes, and program data.

Build trusting relationships with diverse populations, fostering safety, dignity, and hope.

Education

AA, Liberal Arts, Southern New Hampshire University

Training & Relevant Knowledge

Trauma-Informed Care

Crisis Intervention & De-escalation

Motivational Interviewing

CPR/First Aid

Certified Peer Support Specialist, WRAP I, Working Smart, Tobacco Education Facilitator

Professional Strengths

Empathy • Cultural humility • Nonjudgmental support • Strong communication • Wholeperson care • Advocacy

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