Detail-Oriented Customer Service & Operations
Resume:
Alex Merchant
Zebulon, NC *****
*******@*****.***
Customer Service, Detail Oriented, Organized, Motivated, Professional, Work Experience
Group Home Manager
Mind and Mobility - SPRING HOPE, NC
January 2021 to Present
● Monitor residents’ physical and mental health through daily check in’s
● Assist residents with basic needs such as bathing and grooming
● Coordinate with other staff members to ensure that resident needs are met
● Document incidents and reports them to manager’s as necessary Night Auditor/Front Desk Clerk
Embassy Suites by Hilton - Raleigh, NC
June 2022 to July 2023
• Utilized Opera, and Micros.
• Checked guest in and out.
• Reviewed guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests.
• Acted as a point of communication for customer needs.
• As well as ending the day, balancing accounts, creating invoices and managing daily revenue. Professional Mover
American Movers - RALEIGH,NC
December 2020 to December 2021
● Create and maintain moving inventory lists
● Efficiently wrap and pack household goods to prevent damage while moving
● Unpack items in an organized and efficient manner
● Lift, carry, and load furniture onto trucks for transport, including up and down stairs Professional Mover
All My Sons - RALEIGH,NC
January 2018 to October 2020
● Create and maintain moving inventory lists
● Efficiently wrap and pack household goods to prevent damage while moving
● Unpack items in an organized and efficient manner
● Lift, carry, and load furniture onto trucks for transport, including up and down stairs Freight/Receiving Associate
Home Depot - RALEIGH, NC
November 2016 to October 2017
● Ensure the store is stocked and ready for business every day
● Load and unload trucks and move material from the receiving area throughout the store
● Operate forklifts and maintain proper on-hands and pricing of merchandise
● Provide excellent customer service at all times
Electronics Associate
Walmart - RALEIGH,NC
November 2015 to October 2016
● Monitor and record inventory and stock levels while ensuring that items are well stocked and correctly priced.
● Assist customers with choosing electronic equipment and devices, such as mobile phones, televisions, game consoles, and computers
● Efficiently and effectively answer customers questions and address any concerns
● Operate a dolly and lift to move stock from a warehouse or storeroom to the sales floor and assist customers with transporting heavy items
Correctional Officer
NC Department of Public Safety - RALEIGH, NC
November 2013 to October 2015
● Ensure the care, custody, and control of offenders
● Observe offender activity in person and on closed-circuit monitors while also regulating offender and staff movement
● Identify offenders who have behavioral, medical, or other problems so that appropriate safety and security measures may be taken
● Perform general security duties to prevent escape, disorder, rule infractions, and harm to offenders, visitors, and staff
Education
HIgh School Diploma
East Wake High School
June 2007 to June 2007
Skills
• Experience
• Customer Service
• Detail Oriented
• Organized
• Motivated
• Professional
• Heavy Lifting
• Physical Strength
• Stamina
• Forklift operation
• Package Preparation
• Order picking and Processing
• Micros POS
• Moving Experience
• Freight Experience
• Load & Unload
• Law Enforcement
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