Part-Time Closing Shift Cashier Application

MARIETTA S. HICKS

*** *. ******** ****, *******, MI 48640 517-***-****

Professional Summary

Quick Learner Who Knows How To Solve Problems, Confident And Competent Excellent Customer Relations, Solid Computer Word Processing And Technical Skills, Can Effectively Organize And Manage Projects, Accomplished In Both Team Setting And Individually, Strong Organizational And Administrative Skills And Excellent Communication Skills Through Phone And Individual Contact With Donors, Volunteers, Sponsors And Officials Within An Organization.

Dynamic individual with hands-on experience in different aspects and areas of an office setting, and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Skills

• Complex problem resolution

• Information systems management

• Database administration

• Report generation

• Fundraising strategies

• Performance documentation

• Office operations

• Appointments scheduling

• Clerical functions

• Team coordination

• Business correspondence

• Project coordination

• Customer support

• Relationship management

• Clerical support

• Relationship building

• System administration

• Troubleshooting complex issues

• Volunteer management

Work History

Development Assistant May 2002 - Feb 2024

Wharton Center for Performing Arts, Michigan State University East Lansing, MI

• Assisted director of development in fundraising efforts through personal and/or telephone contact with donors and sponsors on gift giving

• Ran day to day operation of the development department including resolving, administering donor requests, donor cultivation and assisting Inner Circle volunteers

• Coordinated and oversaw donor acknowledgment, renewal process and sponsor invoicing

• Processes donor updates with Wharton Center ticketing system

• Manages and maintains Access databases for Wharton Travels, Inner Circle, Advisory Council and Sponsors

• Coordinated with University Advancement on donor and sponsor updates, donations and problems

• Created yearly calendar events for Wharton Center for University Advancement's calendar

• Processed all incoming gifts from donors and sponsors prior to submitting to University Advancement which included gifts in kind

• Assisted director of development in creating and setting up donor activities and donor cultivation which included Broadway show cast parties, donor lounge receptions, Wharton Travels, Inner Circle volunteer events, Donor Appreciation event and Advisory Council Annual Dinner

• Generated and maintained mailing lists, creates invitations, gift certificates, and manages sponsor recognition and donor Honor Roll for Wharton Center's playbill

• Assisted in the proofing/editing of most Wharton Center publications

• Created Inner Circle's yearly directory

• Trained and managed student intern in the development department Sr. Loan Analyst Jan 1997 - May 2002

Loans Receivables, Controllers Office, Michigan State University East Lansing, MI

• Served as liaison between Loans Receivables and six Collection Agencies

• Handled and maintained all reports/remittances from collection agencies

• Analyzed accounts prior to collection agency turnover

• Handled and prepared multiple vouchers for refunds on Perkins loans

• Supervised student help and on-call employees, and coordinated the Imaging project with on-call labor Recruiting Assistant Feb 1996 - Jan 1997

Career Services, Michigan State University East Lansing, MI

• As a Recruiting Assistant with Career Services, counseled students on how to prepare for interviews

• Was in charge of scheduling students for interview and matching each student's resumé with an organization

• Also implemented a way to gather more information from different organizations to match their hiring needs with students' resumés by requesting more materials from different organizations and posting them at Career Services for students to read to prepare them for a productive interview Accounting Clerk II Jun 1994 - Feb 1996

Student Accounts, Controllers Office, Michigan State University East Lansing, MI

• Collected on past due rent accounts for University Housing

• Analyzed, updated, and mailed past due rent letters; prepared Notices to Quit for uncollectible accounts

• Initiated eviction procedure with the legal office when necessary; analyzed students' accounts to produce accurate itemization of outstanding charges for legal proceedings

• Answered telephone and counter inquiries regarding students' accounts; analyzed and reconciled accounts

• Researched and corrected billing and account errors; engaged in problem solving with students, parents and other university personnel

• Sorted and distributed mail for office personnel; assisted in mailing of batch refund checks; logged and verified checks received; processed all payments received Education

Bachelors of Arts: Interdisciplinary in Social Science – Human Resources and Society Michigan State University East Lansing, Michigan

Computer Experience

• University Advancement's Advance System

• Windows 365

• Microsoft Word

• Excel

• Access

• Publisher

• PowerPoint

• Wharton Center Ticketing System

• Student Information Systems (SIS)

• InDesign

• Photoshop

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