Remote Care Management Support Specialist

Heidi Slechta

**** * ******, *****, **** ***** 712-***-**** *********@*******.***

Objective

· Compassionate and dedicated professional with over 35 years of experience supporting individuals with physical, mental, and developmental challenges. Seeking a fully remote Care Management Support role with Centene to apply my strong communication skills, knowledge of community resources, and commitment to person-centered service. Eager to contribute to Centene’s mission of transforming health outcomes by providing empathetic outreach, resolving member needs, and ensuring quality care coordination.

Education

BACHELOR’S DEGREE MARCH 2011 BUENA VISTA UNIVERSITY

· Major in Psychology/Human Services · Minor in Criminal Justice

ASSOCIATE’S DEGREE MAY 1992 BETHEL COLLEGE AND SEMINARY

· Major: General Education

Professional Experience

SELF EMPLOYED HOST HOME PROVIDER APRIL 2023-AUGUST 2025

· Provide a home for individuals in need of a host family

· Take individuals to doctor appointments and therapy sessions

· Do daily documentation to account for individuals' day

· Attend trainings as required

· Help integrate individuals into the community

· Administer medications

· Communicate with management, family, guardians, and providers as needed

DIRECT CARE STAFF, PRN WESCO JANUARY 2019-DECEMBER 2023

· Assists clients of varying abilities with day-to-day activities

· Promotes skill development, confidence, independence, and personal growth of clients

· Develops positive, meaningful relationships with clients from multiple residences

· Consistently covers shifts for coworkers and picks up extra shifts

BAILBONDS ASSOCIATE LEDERMAN’S BAILBONDS AUGUST 2016-PRESENT

· Support arrestees and their families through intricate paperwork and criminal justice processes · On-call employee responding to a high rate of requests

SERVER/TRAINER ODEBOLT BOWLING ALLEY RESTAURANT SEPTEMBER 2015-PRESENT

· Efficient and sociable bartender, waitress, cook, hostess and designated trainer for all new employees

· Manages staff through direct communication, encouragement, and supporting employees’ personal growth

· Created a system for reservations, to-go orders, running cash register, tips division to increase efficiency, effectiveness, and customer satisfaction

TEAM LEADER ADVOCARE FEBRUARY 2012-PRESENT

· Thoughtful and effective member of the Leadership Team

· Lead team of 250+ individuals in goal-setting, professional growth, and interpersonal support

· Grow clientele and array of products over time through consistency and marketing

DRUG COURT COORDINATOR WEST CENTRAL IOWA DRUG COURT MARCH 2006-FEBRUARY 2013

· Coordinated biweekly court hearings for four counties of individuals on intensive supervised probation

· Oversaw and scheduled drug testing processes, communication with supervisees’ employers, family therapy, fine and child support payments, and other rehabilitative supports

PERSONAL CARE ATTENDANT/PERSONAL ASSISTANT GRESS ENTERPRISES APRIL 2006-JUNE 2013

· Provided personal care for an elderly man with Alzheimer’s

· Manage scheduling and management of care team

· Supported household through housekeeping, grocery shopping, meal planning, scheduling and transporting to doctors’ appointments, medication management, bookkeeping, budgeting, and more

References

KAREN CHRISTIANSEN

·Phone Number: 712-***-****

·Email: ********@*****.***

KARA FLUREY

·Phone Number: 712-***-****

·Email: karalsmith09062gmail.com

TIF RANSOM

·Phone Number: 712-***-****

·Email: *******@******.***

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