Human Resources Executive & People Strategist

MICHAEL D. HINES

Cary, NC *****

www.linkedin.com/in/michael-d-hinesr-ma/ 919-***-**** ********@*****.*** HUMAN RESOURCES EXECUTIVE

Leverage People to Create Thriving Workplaces

Trusted servant leader, change catalyst, and business partner with a reputation for quickly building deep and meaningful relationships across levels. Collaborate with C-Suite executives, moving from careful to thoughtful conversations that strengthen culture and people experiences in alignment with the company’s mission and values, human resources business plan, talent agenda, and leadership/Board commitments. Lead high-performing teams in making significant organizational impact, improving company performance, productivity, and profit by balancing people and business needs. Expertise includes:

Leadership/People Strategist: Partner with executive leadership teams, reviewing business strategies/priorities and aligning people resources for successful execution.

DEIAB Culture Employee Advocate: Deep subject matter expert, diagnosing/improving employee feedback/experiences/engagement/well-being/job satisfaction and employing storytelling to inspire, influence, and coach leaders on transforming work environments into diverse, inclusive, equitable, and accessible cultures of respect, talent and belonging.

Reputation/Brand Management Leader: Lead challenging, complex and data-driven enterprise-wide initiatives that enhance business outcomes, improve ESG reporting and organizational compliance, build leadership capability, promote positive labor relations, and reduce company financial/risk portfolio. PROFESSIONAL EXPERIENCE

THRIVE & LAND CONSULTING (TLC), INC, Cary, NC

President & CEO (Concurrent Role) 5/2024 –PRESENT

Owner of an HR consulting practice with a dual mission to help people, companies and non-profits create thriving workplaces and build communities through home stabilization. Scalable service to meet company needs and challenges, such as:

Reacting to large scale changes such as acquisition, new labor laws and regulations, organizational development, mission and value alignment, company/community growth, building new leadership teams, retaining critical talent.

Building HR policies, processes, practices and systems designed to turn uniqueness into contribution.

Keeping employees happy through programs that nurture, promote satisfaction, positive engagement and inclusive learning cultures.

Coaching on how to inspire, influence, and motivate individuals and diverse work groups to create safe spaces.

Helping people live their purpose and passion in a place of stability through the acquisition and rehabilitation of NOAH properties in high opportunity markets.

ADVANCE COMMUNITY HEALTH, Raleigh, NC

Chief Human Resources Officer (Fractional Role) 4/2024 –2/2025 As a key member of the executive leadership team, collaborated with senior management to champion an interdisciplinary approach to delivering high-quality care across patient, family, and community touch points. Led the design and execution of a human resources strategy aligned with the organization’s business plan and long-term vision.

Acted as strategic advisor to the CEO, Executive Team, and Board of Trustees, offering thought leadership on organizational effectiveness, governance, workforce trends and talent strategy.

Led the development of HR strategies that powered organizational growth, including expansion to multiple sites and seamless integration of mergers and acquisitions across diverse teams.

Spearheaded cultural transformation initiatives, driving change management, policy development, and procedural enhancements to achieve enterprise-wide HR and organizational goals.

Directed all facets of Human Resources operations, including talent acquisition, on boarding, training, employee engagement, succession planning, compensation and benefits, recognition programs, retention strategies, workplace culture, and regulatory compliance.

MICHAEL D. HINES www.linkedin.com/in/michael-d-hinesr-ma/ PAGE 2 OF 3 STARBUCKS COFFEE COMPANY, Seattle, WA

Vice President, Inclusion & Diversity 3/2021 –6/2023 Led Policy and EEO Compliance, Learning and Talent Development, and Partner and Retail Engagement COEs. Engaged cross- functionally identifying/delivering programs and initiatives that bolstered the company’s Talent agenda. Strategic business advisor to Senior Executives, Retail Operations, and Partner Resources Organization (PRO/HR) leadership teams.

Headed I&D team, partnering with executives and PRO, delivering 16 of 16 I&D commitments established October 2020.

Launched first I&D Mentorship program, scaling from 144 to 547 partners in 2ndyear, driving 3% improvement in representation/retention and 100% executive compensation tied to building inclusive teams.

Sponsored I&D Foundational Learning pathways and created first Digital Library with 70+ curated I&D learning resources/tools addressing partner sentiment on performance and capability gaps, promoting a continuous learning culture, impacting 280K partners enterprise-wide.

Secured additional $1.7M, scaling Career Progression/Hire Re-Imagined from US Retail business to North America. Director, Inclusion & Diversity, Compliance, & Analytics 8/2020 –3/2021 Appointed as Internal Monitor to oversee EEOC conciliation agreement and created ‘1 voice’ change management campaign unifying executive leadership with a new sense of accountability and partner trust. Sponsored large-scale, complex compliance projects and influenced senior leaders in cultivating environment of equal opportunity.

Directed design, development, and delivery of anti-discrimination training from Barista to RVP, providing scalable solutions across functions, building broader organizational capability and achieving 98% completion rate within 120 days.

Constructed I&D/A&I dashboard, collaborating with other COEs, allowing transformation of raw data into business insights, enabling informed decision-making, and aligning programs with business needs. Monitored and reported on metrics and KPIs to measure the effectiveness of people development and experiences.

Procured external vendor and additional $1.5M above $700K merit budget, remediating results of US Pay Equity analysis.

Identified innovative talent acquisition/management and recruiting solutions, addressing talent gaps, internal mobility, career advancement, and talent/performance management systems, including the following: o Launched first applicant tracking system, enhancing visibility to open positions; creating promotional opportunities. o Leveraged Qualtrics software ($200K budget), measuring effectiveness of I&D Mentorship program and driving improvement of HR systems and talent succession planning/leadership pipelines. GLAXOSMITHKLINE (GSK), Research Triangle Park, NC

US Employment Compliance & HEAR Program Director – Global Employment Law 3/2018 –8/2020 Served as Equal Employment Opportunity (EEO)/Affirmative Action (AA) and Dispute Resolution Officer. Promoted equitable and fair employment treatment, managed organizational risk, and minimized financial/reputational exposure. Led internal/external teams during DOL OFCCP compliance reviews; oversaw production and delivery of 30 Affirmative Action (AA) plans for 7 major businesses and conducted bi-annual AA briefings with key HR functional leaders.

Recognized in Top 10% of 100K most impactful performers globally for contributions embedding diversity.

Established first US Race and Ethnicity Council, executing 14 business plans improving organizational diversity and influencing US HR and business policies/practices.

Achieved 98% completion rate within 90 days, delivering mandatory harassment prevention training to 1.1K employees/people managers living in required states.

Built trust, resolving 80% of employment disputes prior to formal mediation and realizing cost avoidance of $5M-$19M. Enterprise Risk Management Lead – GBINA HR Recruitment Services Operation 2/2017 –3/2018 Designed risk management program/framework to assess and improve HR practices associated with DOL’s OFCCP recruitment, selection, hiring, applicant tracking, and recordkeeping regulations. Shared leadership for full-cycle corporate recruiting function conducting market research, and diversity sourcing pipelining to fill senior-level marketing, insights, and analytics-based roles.

Appointed a minority-owned law firm and led project team, conducting interviews with 60 GSK/Korn Ferry recruiters, creating first-ever risk register, and resolving 23 high-risk recruitment practices.

Conducted 5 training courses with 74 US/UK recruitment/executive search teams on new approach to drive pay equity and provided strategic navigation to 60+ preferred service vendors, prohibiting discrimination in hiring practices and pay.

Exceeded 80% diversity target and filled 88% of critical roles leading on-site hiring team for Pharmaceuticals North America Vaccine’s Chicago Interview Centre.

MICHAEL D. HINES www.linkedin.com/in/michael-d-hinesr-ma/ PAGE 3 OF 3 Esprit Program Manager – Talent, Leadership & Organizational Development 8/2016 –2/2017 Led Pharmaceuticals North America Esprit Program, a flagship, global early talent/future leader’s initiative for MBAs and postgraduates. Coached 23 early talent associates, sales VPs and external vendors in career development mapping, talent planning, securing sponsorships, and off-boarding to ensure program success.

Oversaw 60+ student interviews, resulting in 12 hires from 5 target schools through superior human resources acumen, recruitment planning, and management of 5 campus leads.

Represented GSK brand externally at 10+ campus’s diversity and consortium recruitment events and led talent evaluation for GSK’s Future Leaders Assessment Center.

Operations Manager – US Employment Practices COE 1/2016 –7/2016 Consulted on HR best practices, enterprise-wide standardization, and trained US and global managers on promoting equal employment opportunity (EEO) and non-discrimination. Advised on Affirmative Action, recruitment, and Talent Management Plan progress for 3 global businesses (R&D, GMS, and Vaccines).

Instituted company’s first Multi-Faith Employee Resource Group and drove expansion from 5 to 44 employees (US, UK, Emerging Markets) within 2.5 months through strategic design and stakeholder engagement.

Co-developed and launched US Pharmaceutical’s ‘Diverse Reverse’ mentorship program with 24 mentoring pairs, expanding nationwide to 350 pairs in 12 months.

Director, Human Resources – Equality & Inclusion COE 9/2008 –1/2016 Managed diverse HR initiatives that encompassed employment-best-practices sharing, workforce insights/trends analysis, consulting on HR business plans, and leadership coaching to drive organizational commitment to diversity, inclusion, and equity.

Oversaw operations for 4 Compliance and Employee Relations Specialists while leading matrixed teams across 5 global businesses to achieve the following:

o Thirty-three percent (vs. 10% target and 28% industry average) participation rate launching the first, companywide self-identification survey to 15K US employees.

o $20K+ cost savings, expanding Ombudsman program services to reach additional 10K from 7K employees. o Workforce reduction of 6.8K in 24 months, overseeing US staff consolidation following US merger/acquisition efforts. Additional Roles Held: Director, Employee Relations HR Generalist/Business Partner @GlaxoSmithKline (GSK) & BlueCross BlueShield of MA (BCBSMA)

EDUCATION, PROFESSIONAL & EXECUTIVE DEVELOPMENT

Executive Leadership Coaching Certification, Harvard Division of Continuing Education, 2025

Hogan Assessment Certification/AF: HPI, HDS, MVPI, 360 Feedback Tools, 2025

Diversity and Inclusion for HR Certification, eCornell Certificate Programs, 2021

Master of Arts (MA), Southeastern Baptist Theological Seminary, Wake Forest, NC

Bachelor of Arts (BA), Boston College, Chestnut Hill, MA ENGAGEMENTS & AWARDS

‘Winds of Change’ Award, Reimagine D&I Conference, “Promoting Company Workplace Diversity Initiatives,” 2019

Workshop Panel Speaker, “Leveraging ERGs to Bridge the Gap, 31st Forum on Workplace Inclusion,” 2019

External Consultant, Community Care of the Lower Cape Fear (CCLCF) Retreat, 2018 (Non-Company-Sponsored Event)

Guest/Panel Speaker, NC Chamber of Commerce “Workplace Diversity and Inclusion Conference,” 2018

Guest, NC Chamber of Commerce “Inclusion and Diversity Initiative,” 2018

Workshop Facilitator, “Effectively Position I&D Business Development Plans with Leadership, ”NALC, 2018

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