Administrative Registration and Customer Service Candidate

Daisy Roman-Torres

**** **** ******

Brooklyn, NY 11204

Phone: 646-***-****

E-mail: **************@*****.***

Experience:

**/** - **/** **** Child Care Funds – Registration and Enrollment New York, NY

Registration Clerk (Temporary)

Registered members in person, online or virtually while providing

excellent customer service.

Managed large amounts of incoming phone calls and emails.

Performed data entry of member applications, and program information, reaching daily quotas stipulated by management.

Edited and submitted applications with personal data entered into the system.

Effectively counseled members on Child Care Fund Services and program selection; clearly interpreted eligibility and application guidelines.

Maintained accurate files, records and confidentiality.

Maintain records of member interactions, process members accounts and file documents

Traveled to select field locations within the metropolitan area.

Performed other duties as assigned by management.

04/22 – 11/22 Crye Precision LLC Brooklyn, NY

Customer Service Representative

Assisted all customers with a high level of professionalism and accuracy.

Vetted, reviewed and processed requests for quotes and purchase orders with strict attention to detail.

Applied basic accounting principles as they relate to order fulfillment and invoicing.

Demonstrated an understanding of department policies and applied it to all customer communications.

Collaborated with team members in a productive manner to meet shared goals.

Developed and maintained a complete understanding of all products including specifications and compatibility, in order to field technical questions for customers.

Represented company values and policies with consistency.

Provided support for managers for all customer-service related requests, as required.

02/21 – 01/22 Temporary remote Administrative Positions Brooklyn, NY

08/17 – 04/20 F. Schumacher & Co. New York, NY

Sales Support Specialist/E-Commerce Support

Entered all sales orders with the training and full knowledge of using the Sales Pad System and communicated updates regarding order status.

Received and responded to all web inquiries by phone, email, live on-line chat, Zen-Desk and E-Commerce Platforms such as Chairish, Wayfair, Benjamin Moore, to name a few, for processing their respective orders.

Resolved sales order’s, shipping/deliveries (Domestic/International), and all customer related needs/issues by phone, email and e-commerce platforms.

Managed/relayed all calls from clients, designers, Account Executives, as well as sales team.

Liaison between Account Executives, sales support team, e-commerce platforms, clients and all other departments within the organization, as well as outside vendors.

Vetted potential clients for customer memberships/accounts.

Maintained/followed-up several excel logs on client and shipping carrier claims.

Attended weekly staff meetings to discuss/collaborate daily tasks, upcoming projects, business planning and resolved discrepancies.

Handled all B2C and B2B accounts by communicating with upper management on all e-commerce.

Provided training for new incoming Sales Support Team.

Worked on the field with Account Specialist and traveled to our showrooms for client meetings, further training of product details and more.

Provided end of day reports for upkeep of Sales Data Dashboards.

09/13 – 06/17 Focus Camera, LLC Brooklyn, NY

Customer Service Representative – Feedback Monitor Amazon/e-Bay

Provided a high level of customer service based on outstanding communication and interpersonal skills in a fast paced, high volume call center.

Performed market research surveys on customer needs and requirement along with keeping accurate records of customer correspondence with customers.

Prepared and updated weekly/monthly feedback reports; analyzed statistics and other data to determine the level of customer service provided by the company.

Monitored Amazon and e-bay customer feedback/reviews/ratings while creating a spreadsheet for follow-up with customers to provide better customer care and maintain companies’ metrics on their seller central accounts.

Resolved customer service and billing complaints by performing activities such as exchanging merchandise, refunding money and created/adjusted sales orders.

Liaison between customers/vendors and UPS/USPS/Fed-Ex and other shipping carriers from Amazon’s fulfillment centers to follow up with shipped orders, track packages, lost package claims and resolved all issues and complaints pertaining to all orders from several different selling platforms.

Monthly meetings to discuss possible improvements on the company’s customer service procedures, policies and standards for the department.

Trained new staff to deliver high standard customer service.

03/06 – 07/13 Advanstar Communications, Incorporated New York, NY

Executive Assistant to Editor-in-Chief, Publisher and Sales Team of several Pharmaceutical Publications

Aided the Editorial staff, of several pharmaceutical magazines in all aspects, as well as, the advertising sales team.

Organized Media Kits for mass postal mailing and e-blast mailing using Goldmine and Salesforce systems.

Facilitated and maintained departmental press release books and binding of all presentations.

Corresponded with accounts payable/receivable on all incoming departmental bills.

Coordinated conference calls and board meetings along with drafting minutes; ordered office supplies, processed invoices and created sales orders along with the sales team.

Helped coordinate and facilitate the set-up of trade shows, award ceremonies and special events.

Arranged all travel and hotel accommodations for staff and visiting guests.

Interacted with all levels of executive management and clients with the strictest confidence and professionalism.

Minimized workload for the department by handling administrative tasks which included client contact, proofreading/editing and creation of query database reports.

11/01 – 01/06 Long Island University - Brooklyn Campus Brooklyn, NY

Administrative Assistant to the Chairman of the Business and Accounting Departments’

Supported Chairman’s in every aspect including all projects, special events, editing/drafting of board meeting minutes, along with managing logistics for each department.

Aided in supporting 32 full time and adjunct professors, in addition, to assisting the departmental student advisors on student issues.

Managed departmental budget; processed purchase orders, check requests, travel requests/reimbursements, expense reports and accounts payable/receivable.

Prepared professors’ contracts, payroll paper work and entered all workloads into the mainframe system.

Maintained statistics of various scheduled programs; prepared and distributed applicable reports to staff, maintained and updated all staff and student files.

Organized travel arrangements, international and domestic, for professors’ conference trips and visiting professors.

Created and distributed information packets to inquiring students and professors, as well as, liaison among professors and students relating to all questions/concerns along with several departments including registrar for incoming students, IT, and Computer Science.

Kept all electronic files current, such as course schedules, course outlines, exams, student and personnel files, as well as, assisted advisors with the registration process of new students.

Supervised and implemented training of work-study students and graduate assistants; assigned tasks and followed up to ensure quality and completion of work, also, handled their work schedules and time sheets.

07/99 - 08/01 The Children’s Aid Society - Fundraising Department New York, NY

Administrative Assistant

Produced and assembled proposal packages written by professional staff, obtained signatures for immediate mass mailing.

Entered incoming checks into database; generated, copied and distributed merged transmittal forms; and wrote acknowledgment letters.

Manipulated database software to create power point presentations, mail merge letters and labels for newsletters and fundraising appeals.

Processed end of month reports including credit card, purchase orders and postage reports.

Monitored/ordered all office supplies and replenished stock as necessary including for all printers, copiers, scanners and binding machine.

Answered e-mails concerning the organization, kept press release books up to date.

Administered vendor’s payments and ensured that all items were invoiced/logged and paid in a timely and accurate manner.

Assisted program staff in the coordination of outreach and site events.

Trained incoming interns and volunteers.

06/94 – 03/98 New York City - Human Resources Department Brooklyn, NY

Office Assistant

Traveled to the court house on a monthly basis for research of public records and marriage certificates.

Performed Data Entry and Word Processing.

Updated and maintained filing system; screened and answered calls.

Took inventory and placed order of all office supplies.

Received and distributed mail and correspondence for the department.

Entrusted to manage office in the supervisor's absence along with providing timely, courteous and knowledgeable response to information requests.

Completed other related duties as assigned.

Education:

04/98 - 06/99 Katharine Gibbs Business School New York, NY

Executive Assistant Certificate awarded

09/92 - 05/94 Long Island University Brooklyn, NY

Major: BA in Business Administration

Minor: Sociology

09/88 - 06/92 Franklin Delano Roosevelt High School Brooklyn, NY

Diploma awarded

Awards: Governors Citation Award, Certificate of Merit.

Skills: Word, Excel, Power Point, Access, Microsoft Outlook, Typing 45, Knowledge of Internet Research, Data Entry, Proofreading/Editing, Seller Cloud, Zendesk System, Goldmine System, Sales Force System, Sales-Pad System, Emdeon System, e-Paces System, Excellent written and oral communication, Office Procedures/logistics, Customer Service, Sales Support, E-Commerce Platforms, Amazon/eBay Metrics Feedback monitoring, Time Management, Organizational skills, Coordinating of Tradeshows/Special Events, Travel Planning/Scheduling, Networking, Faxing/Photocopying/Scanning/Print jobs, Switchboard, Bilingual in English/Spanish.

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