Customer Service & Operations Administrator

Monzerrath

Solorzano-Casian

*******************@*****.*** 510-***-****

EXPERIENCE

Creative Packaging — Customer Service Representative October 2021 - August 2026

● Respond to customer emails and phone inquiries regarding orders, timelines, and service needs.

● Enter customer orders accurately and schedule production based on required production dates.

● Coordinate required materials to support client orders, production needs, and customer satisfaction.

● Administer and organize orders for the production team to ensure accurate and timely execution.

Fedex — Operations Administrator

July 2019 - June 2021

● Performed administrative duties and prepared operational procedures to support quality assurance.

● Collaborated with operations teams to deliver excellent customer service and maintain a positive work environment.

● Followed shipping and receiving procedures for goods and materials in accordance with quality assurance requirements.

● Managed damaged materials and completed related reports and supporting documentation.

Kidango — Teacher’s Assistant

September 2018 - June 2019

● Maintained clean, organized, and properly sanitized classrooms to support student health and efficient operations.

● Assisted lead teachers with lesson plan creation and development of instructional materials.

● Partnered with teachers to plan and implement lessons aligned with curriculum goals and objectives.

● Supervised students in classroom and common areas while supporting classroom rules and daily activities.

SKILLS

Bilingual

Customer Service 9+years

Pharmacy Tech

Quickbooks

Encore/ Amtech

Accounts Payable/Receiver

LANGUAGES

English (Fluent)

Spanish(Fluent)

EDUCATION

Merritt College —

Teacher’s Assistant

Certificate

Oakland Unity

Highschool —

Highschool Diploma

Walgreens — Customer Service Associate

April 2017 - June 2019

● Maintained customer satisfaction by addressing customer needs, resolving concerns, and building strong relationships.

● Resolved product and service concerns to support customer retention and sales.

● Managed customer requests, store inventory, transactions, purchase orders, and pricing needs.

● Supported operational efficiency through accurate customer service day to day store administration.

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