Customer-Focused Retail & Fitness Operations Leader

Melissa Kendall

Bradenton, FL ***** +1-937-***-**** ************@*****.***

Professional Summary

Experienced professional with a background in business ownership, merchandising, fitness, retail, and supervisory roles. Skilled in customer service, business management, team leadership, and the ability to adapt to new industries. Demonstrated expertise in cultivating customer relationships, managing day-to-day operations, and ensuring high- quality service across diverse work environments.

Willing to relocate to: Clearwater, FL

Work Experience

Merchandiser

Southern Glazer’s Wine & Spirits Tampa, FL

May 2024 to September 2025

· Executed in-store product displays, ensuring compliance with branding and marketing guidelines.

· Monitored inventory levels and coordinated with sales representatives to optimize stock.

· Built strong working relationships with store managers to drive product visibility and sales.

· Ensured retail spaces were organized, attractive, and compliant with company standards. Business Owner

Sweet Rebel Boutique Elizabethtown, KY

December 2021 to December 2023

· Founded and managed all aspects of a boutique clothing business, including buying, inventory, and sales.

· Designed and maintained both online and in-store merchandising strategies to maximize visibility and revenue.

· Handled marketing efforts through social media, events, and customer engagement campaigns.

· Delivered personalized customer service, ensuring a loyal repeat clientele.

· Oversaw financials, budgeting, and day-to-day operations. Supervisor

Barb Hicks Cleaning Greenville, OH

February 2014 to June 2021

· Provided high-quality cleaning services for residential, luxury, and commercial properties across the Dayton, Ohio area.

· Supervised and trained new team members, ensuring consistency in service standards.

· Customized cleaning strategies to meet unique client requests and expectations.

· Collaborated with teams on large projects, demonstrating efficiency and teamwork.

· Maintained a reputation for timeliness, attention to detail, and customer satisfaction. Owner / Operator

Independent Food Truck Business Owner Troy, OH

June 2015 to June 2019

· Owned and managed a mobile food business, overseeing staff scheduling, inventory, and finances.

· Delivered exceptional customer service at point-of-sale during events.

· Prepared and served menu items efficiently in a fast-paced environment.

· Ensured high standards of food safety, cleanliness, and customer satisfaction. Full-Time Parent

Stay at Home Mom Troy, OH

July 1995 to February 2014

· Managed a household of multiple children with strong organizational and multitasking skills.

· Coordinated schedules, appointments, and activities while maintaining a supportive family environment.

· Developed transferable skills in time management, adaptability, and problem-solving. Education

High school diploma or GED

Ruskin, FL

Personal training certification (Personal training) The International Sports Science Association

January 2021 to January 2021

Upper secondary education

Some college

Skills

Order entry Client communication Supermarket experience Zoom Cleaning and Facility Maintenance 802.11 (Wi-Fi) Sales presentations Cash handling Packing Retail math Phone etiquette Climbing Achieving sales targets FIFO Point-of-Sale Operations Attention to detail Purchasing coordinator experience Organizational skills Retail merchandising procedures Online retail experience Sales Supervising experience Client interaction via phone calls Organizational Efficiency Communication skills Stocking GPS Commercial cleaning Host/hostess experience Technical Proficiency POS systems Detailing House cleaning assistance English Restaurant experience Lean Planogram implementation Math Time management Sales support Social media platforms Teamwork Mobile devices Retail Merchandising Customer support Computer operation Economic Order Quantity Fashion retail Warehouse management Jewelry sales Household spot cleaning Janitorial experience Vacation rental experience Negotiation Outside sales Training Food safety Interpersonal skills Client Relationship Building Team leadership Residential housekeeping Wine knowledge Warehouse experience Purchasing Team Development Order processing Mopping Schedule management Residential cleaning Customer inquiry handling Territory sales Greeting customers Schematics Cleaning Laundry Customer relationship building Kitchen experience Remodeling Labeling Deal closing Merchandising Employee evaluation Custodial experience Computer literacy Pricing Phone communication Order picking Professional networking Department store experience Clothing store experience Guest services Purchase orders Basic math Cash register Supervising Wellness Knowledge Cycle counting inventory management Planograms Microsoft Excel Fashion styling Relationship building Computer skills Background checks Product Presentation Retail customer service procedures iOS Business Ownership Fitness Instruction Food preparation Retail store product knowledge Team management Food service Spirits experience Industrial cleaning Retail sales Floor care Retail inventory assessment procedures Instagram Store management Task prioritization Beverage sales Microsoft Word Driving Serving Providing information to customers Operations Management Customer service Hospitality Closing sales Order shipping Prospecting Brand advocacy Maintaining an organized workspace Dusting Guest relations Merchandising display arrangement

Languages

English

Certifications and Licenses

Driver's License

Food Handler Certification

Certified Personal Trainer

Additional Information

Authorized to work in the US for any employer

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