Facilities Management & Preventive Maintenance Manager

Dennis N. Mose

*** *********** *******, ****, ** 19701 302-***-**** ******@*******.***

Facilities Management Repairs & Maintenance Preventative Programs Facilities Management professional with 20+ years’ experience developing facility service strategies across building systems, capital project management, preventative maintenance programs and cost controls. Career track record of multi-site management and maintaining millions of square feet of building space with an emphasis on delivering the highest level of health and safety standards, while adhering to budgets. Exceptional analytical skills with the ability to diagnose problems, determine cost effective approaches, compile, and analyze data, and prepare reports/recommendations. Strong communication skills with demonstrated success building trust and relationships with internal and external stakeholders including clients and vendors. Core Competencies:

Facility Operations HVAC System Management Cost Controls/Budgeting Stakeholder Engagement

OSHA Regulations Preventative Maintenance Client Communication Vendor Management

Microsoft Office Service Level Agreements (SLA’s) KPI & Metric Analysis Team Development

Resource/Capacity Planning Emergency Preparedness Audits/Reporting Site Inspections PROFESSIONAL EXPERIENCE

ISS Facility Services, Inc. Mar 2024 – Present

Engineering Excellence Manager - Barclays

Manage multiple functions of building operations and maintenance for Barclays.

• Manage 8 FTE including Fire System Specialist, Engineers, Electrician and Maintenance Tech.

• Perform Management functions common to facility maintenance and operations.

• Review and evaluate performance and ensure quality standards are met; take corrective action to resolve problems.

• Create work order tickets and preventative maintenance work orders for the O&M Team and ensure that they are completed timely.

• Ensure the Operations & Maintenance Documents (Documents Library) of drawings, O&M manuals, Site Operators Manual, etc., are up to date, and readily retrievable.

• Review, edit, and maintain SOPS/MOPS/EOPS as appropriate for site operations.

• Coordinate with contractors and vendors for effective and safe maintenance and project work accomplishment.

• Provide data for reports as required and other status reports, equipment evaluations, or scope of work for outside contractors as needed.

• Provide or direct equipment and system operational modifications, such as critical switching, lockout/tagout, and safe working area set up so that specialty subcontractors may perform assigned or contracted duties while minimizing worker risk.

• Direct the resolution of operational and maintenance problems to ensure minimum costs and prevent operational delays.

• Obtain and evaluate subcontractor vendor quotes for facility projects. Johnson Controls, Inc (JCI) Oct 2022 – Mar 2024

Director of Operations & Maintenance, Asset Management - Amtrak Direct, implement, and coordinate multiple functions of building operations and maintenance for Amtrak.

● Oversaw the department operations, directed and evaluated work performance of Regional MHE Maintenance Managers and Service Managers.

● Responsible for budget, profit and loss, and expenditures for MHE maintenance, parts inventory, and equipment.

● Participated in strategic planning with upper management.

● Ensure compliance of corporate policy and procedure.

● Coordinated safety, technical and operational training for maintenance staff.

● Maintained a PM program which included tracking and budgeting.

● Risk management; identify operations and safety risks and mitigation strategies Dennis N. Mose

605 Greenspring Terrace, Bear, DE 19701 302-***-**** ******@*******.*** CBRE Jun 2015 – Sep 2022

Regional Facilities & Engineering Management

Led facilities engineering, maintenance operations, capital planning, and regional property management across large corporate, healthcare, financial, and logistics portfolios throughout the United States, Canada, and Puerto Rico. Managed multi-site operations exceeding 8 million square feet and supervised teams of engineers, facility managers, technicians, vendors, and contractors.

● Directed building operations, preventive maintenance programs, CMMS administration, and engineering processes across portfolios ranging from 90–150+ sites

● Managed teams of up to 30 FTE including Chief Engineers, Facility Managers, Coordinators, Technicians, and Regional Area Managers

● Oversaw capital projects, budgeting, forecasting, contract compliance, vendor management, and financial variance reporting

● Developed standardized engineering trackers, work order procedures, KPI reporting, and preventive maintenance programs to improve operational efficiency and cost control

● Led contractor oversight for HVAC, plumbing, electrical, remodeling, landscaping, snow removal, and general building maintenance services

● Conducted facility audits, property assessments, emergency preparedness planning, and quality assurance inspections to maintain safe and productive work environments

● Streamlined operational processes and implemented best practices to enhance service delivery, productivity, sustainability, and long-term asset performance

● Supported annual financial planning, capital improvement forecasting, and multi-year maintenance planning initiatives

● Promoted within client accounts based on operational performance and leadership effectiveness Key Client Assignments

• Senior Engineering & Operations Manager – Chubb

• Regional Facilities Manager – Cigna

• Regional Facilities Manager – JPMorgan Chase

• Regional FM Engineering Manager – Amazon

• Regional Area Facilities Manager – Amazon

Previous Roles: May 2006 – Jun 2015

Genesis Healthcare - Maintenance Director & Safety Manager Johnson Controls - Facility Manager

EDUCATION & CERTIFICATIONS

Education

Delaware Technical & Community College 2012

Two-Year Management Course

Adult Education Division /Marshallton Education Center 2010 HVAC I, II, III and IV

Certifications

• OSHA 10-Hour Certification • Arc Flash Hazard Analysis Certification

• HVAC Journeyman Certificate • US Active Shooter Training

• ESCO Universal Certificate • NFPA 70E Updates Certification

• Universal EPA Certification & Universal R-410A Certification • Legionella Prevention and Control Certification

• Lead Safety Awareness Certification

• AC&R Universal R-410A Certification

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