Clinic Operations Supervisor & Prior Auth Specialist

Pamela Bernard

**** ******* **** *****, ** ***** 810-***-**** ************@*****.***

Flint, MI +1-810-***-**** ************@*****.*** Professional summary

Detail-oriented Clinic Supervisor with extensive experience in healthcare administration, patient admissions, and staff coordination. Skilled in managing clinic operations, processing prior authorizations, and supporting interdisciplinary teams. Proven ability to streamline workflows and ensure high-quality patient care in fast-paced medical environments. Authorized to work in the US for any employer

Work experience

Clinic Supervisor

Loyal Source Government Services Lansing, MI

August 2025 to Present

• Supervised clinic operations to ensure efficient patient care and staff coordination Health Unit Coordinator (HUC)

McLaren Health Care Flint, MI

August 2018 to March 2026

• Processed admissions and discharges for patients, ensuring accurate and timely documentation

• Ordered testing and notified specialists to expedite patient care using strong organizational skills

• Answered multi-line phones, providing prompt and professional communication for patient inquiries

• Processed CDs with radiology imaging and printed radiology reports to support clinical teams

• Scheduled appointments to optimize patient flow and reduce wait times Correspondence Clerk

Hurley Medical Center

September 2015 to November 2017

Processed subpoena requests for medical records from homicide detectives, CPS investigators Prior Authorization Specialist

Senderra Specialty Pharmacy

April 2013 to June 2015

Processed prior authorizations for specialty medications, processed appeals Financial Administrative Associate

Genesys Regional Medical Center

June 2005 to May 2010

Admissions

Education

Upper secondary education

Ross Medical Education Center-Taylor Taylor, MI

September 1993 to July 1994

Certified Medical Assistant

High school diploma or GED

Ogemaw Heights High School West Branch, MI

September 1984 to June 1988

General Studies

certified medical assistant

Ross Medical Education Center-Ann Arbor

Skills

Care coordination Appointment scheduling Clerical experience Insurance prior authorization Staff scheduling Vital Signs Primary care Overseeing training Caregiving Clinical documentation Laboratory Experience HIPAA Management Patient registration Phone communication Working with individuals with developmental disabilities Supervising Experience Intake Microsoft Outlook Medical Office Experience Medical terminology Phlebotomy Office management Patient care Leadership Hospice Care Medical scheduling Health insurance network providers Anatomy Knowledge Health insurance authorizations

Languages

English

Certifications and licenses

Certified Medical Assistant

Certified Medical Assistant

Driver's License

OSHA 30

CPR Certification

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