Executive Assistant & Call Center Support
Resume:
Wilma M. Bayani ExecutiveAssistant / Administrative& OperationsSupport
WILMA M. BAYANI
EXECUTIVE ASSISTANT ADMINISTRATIVE & OPERATIONS SUPPORT *************@*****.*** +63-928-***-****
PROFESSIONAL SUMMARY
Detail-oriented administrative and operations professional with 22 years of experience in project coordination, document control, records management, data analysis, scheduling, and client support. Experienced in coordinating meetings and project activities, maintaining accurate documentation, managing schedules and reports, supporting stakeholders, and handling time-sensitive customer requests. Brings additional expertise in corporate travel, itinerary planning, reservations, and customer service, with a strong ability to prioritize competing demands and maintain accuracy in fast-paced environments. CORE EXECUTIVE ASSISTANT SKILLS
● Calendar & Schedule
Coordination
● Travel & Itinerary
Coordination
● Meeting &
Stakeholder Support
● Email & Telephone
Communication
● Document & Records
Management
● Data Entry & Quality
Review
● Project Coordination
& Follow-Up
● Reporting &
AdministrativeSupport
● Customer Service ● Task Prioritization &
Organization
● Database/
Spreadsheet
Management
● Issue Resolution &
Decision-Making
PROFESSIONAL EXPERIENCE
EXL Services Phils. —MOAComplex,Pasay City
Executive Travel Counselor American Express Global Business Travel – Corporate Account August 2022
– March 2026
● Coordinated corporate travel arrangements by advising clients on destinations, planning itineraries, and booking flights, hotels, and activities based on individual requirements and budgets.
● Managed travel requests and time-sensitive changes while staying current with travel regulations and trends to support smooth, accurate client experiences.
● Used the Sabre Global Distribution System (GDS) to manage travel-related bookings and provide accurate itinerary information.
Carelon Global Solutions —UptownBGC,Taguig
Customer Service Representative Healthcare / Dental Account April 2022 – August 2022
● Coordinated outbound calls to dental patients to confirm appointments and support timely attendance.
● Provided patient orientation on clinic precautions and protocols, communicating information clearly and professionally.
● Handled customer interactions with attention to accuracy, service quality, and documentation requirements. Sykes Asia Inc. —AlabangTownCenter,Muntinlupa City Technical Support / Customer Service Representative Financial Account (Payroll) – Intuit QuickBooks August 2021 – April 2022
● Resolved payroll-related inquiries by providing detailed guidance on calculations, deductions, taxes, benefits, policies, and regulatory requirements.
● Provided technical assistance and training related to payroll activities, translating complex information into clear, actionable support.
● Maintained a professional customer-service approach while handling sensitive payroll concerns and time-critical issues. Wilma M. Bayani ExecutiveAssistant / Administrative& OperationsSupport WNS Global Services —NorthgateAlabang,Muntinlupa City Customer Service Representative Travel Account (Chase Travel / Expedia) April 2020 – May 2021
● Supported travelers using Amadeus and Sabre GDS platforms to book flights, hotels, and car rentals and manage travel changes.
● Processed ticket issuance, reissuance, and refunds while following airline policies and fare rules.
● Provided international voice support and accurate travel information while resolving traveler inquiries. Hamad Medical Corporation —Doha,Qatar
Project Manager HBKMC – New Facility / Operations September 2012 – January 2018
● Maintained and monitored project plans, schedules, work hours, budgets, and expenditures to support organized project execution.
● Organized, attended, and participated in stakeholder meetings, documenting key decisions and following up on action items.
● Coordinated assigned project tasks and maintained communication across stakeholders to keep activities moving forward. Hamad Medical Corporation —Doha,Qatar
Project Coordinator / Document Controller / Data Analyst / Administrative Assistant Laboratory Administration & Blood Bank November 2010 – September 2012
● Managed and maintained data and document records while producing ongoing reports and supporting administrative requirements.
● Developed data collection systems and maintained databases to improve data quality and reporting efficiency.
● Analyzed and cleaned data, reviewed reports and performance indicators, and identified issues requiring correction.
● Worked with management to prioritize business and information needs and identify process improvement opportunities.
● Updated weekly timesheets and daily reports to maintain accurate operational records. ACG Consulting Group —Doha,Qatar
Document Controller Tawar Mall November 2009 – September 2010
● Tracked project documents, inspection requests, drawings, and related records across structural, infrastructure, architectural, mechanical, electrical, and plumbing disciplines.
● Maintained organized document control processes to support project coordination and accurate information flow. AviaChem Chemical Corporation —Makati,Metro Manila Sales Manager October 2005 – October 2009
● Managed chemical product accounts and strengthened client relationships through technical product guidance and responsive account support.
● Coordinated with internal teams to support timely delivery and customer satisfaction while identifying new business opportunities.
● Supported contract negotiation and market analysis to inform account and business development activities. Central Azucarera Don Pedro —Nasugbu,Batangas
Clerk Planters Services Department November 1999 – January 2004
● Maintained records, performed data entry, and provided administrative support for planter operations.
● Assisted with scheduling, documentation, and coordination while maintaining accuracy and compliance with company policies.
EDUCATION
Bachelor of Science in Commerce, Major in Management Arellano University, Manila, Philippines
TECHNOLOGY & TOOLS
● Sabre Global Distribution System (GDS)
● Amadeus GDS
● Intuit QuickBooks
● Email, spreadsheet, database, and office productivity software
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