Data-Driven Business Assistant and PMO
Resume:
Resume
Personal Data
Name
Residence
Blake Wang
Beijing
Gender
Male
Date of birth
City of Residence
Beijing
TEL
********@*******.***
Education:
2007~2011 Capital University of Economics and Business
Major: International Business and Economics
Main courses: Microeconomics, Economics, Statistics, Consumer Behavior, International Business
Work Experience:
Google Information Technology (China) Co., Ltd. (Google)
2024/9 – Present Business Assistant
Job Responsibilities
Sales Data Analysis & Reporting: Built and maintain two core sales dashboards and three scheduled data exports using Google SQL and internal BI tools, covering recurring sales data export and aggregation for the team; all five reports are still in active use as the standard reference in regular team business reviews.
High ARPA Program Analytics: Provided data support for the High ARPA initiative covering 9 agencies and 400+ leads, analyzing changes in client spending tiers and performing routine data extraction to inform the upsell strategy of the team.
B2B Tech Solution Discovery: Participated in requirement interviews with selected agencies, collected and analyzed their pain points, and collaborated with cross-functional colleagues to draft the requirement documentation.
New Agency Onboarding: Applied for 20+ credit lines for newly onboarded agencies under the Hunter SAM program.
WeChat Official Account List Management: Own the quarterly update of the agency contact list, coordinating with external vendors to keep all partner records accurate and current.
IBM Global Business Service Dalian Co; LTD
November 2019 to August 2024 PMO
Job responsibilities
1 Project Management
Before the start of the project, assist the project team in completing cost assumptions, internal audit processes, bidding, and contract processes. Collect major concerns from customers about the Statement of Work (SOW) and quotations, provide feedback to the company, and negotiate with customers on the feedback results. Drive customers to complete the preliminary bidding and contract process.
After the project starts, coordinate with the client PMO on project initiation matters, arrange team members to start preliminary research as soon as possible, and assist the project manager in completing research and presentation materials (PPTs), verify the accuracy of materials with the project manager, and verify the scope of work according to the signed SOW.
In the blueprint stage of the project, arrange related team members to train key users from the client, also complete my own training tasks, collect users’ feedback, refine the requirement documents, and start creating function description script. At the same time, assist the project manager in communicating with the client's leadership to complete the high-level design of the project, and complete the blueprint design document so the delivery team can finalize project framework.
During the project execution phase, continue to complete customer training and clarify the customers’ need about the SAP system, and arrange for key users to conduct unit testing. For functions that require the extra development as the extensions, discuss the feasibility and necessity of functional development with the project manager and developers, evaluate the time that will cost, and complete unit testing of each function at this stage after development is completed, and prepare function specifications for each function, Arrange the development and submission of corresponding project code for customers to review and maintain in the future.
During the integration testing phase, assist key users in completing integration testing, monitoring the accuracy and standardization of data and reports. If adjustments are needed, communicate with the data platform administrator to adjust the data to comply with SAP specifications and ensure the normal operation of the testing system
User Acceptance Testing (UAT), assisting key users in completing training for end users, and monitoring the test results of the end users to form daily reports, including critical issue reports. For serious problems, analyze their causes and coordinate with corresponding consultants to solve them
Project monitoring, weekly project progress report, assisting the project manager in arranging alternative plans when progress deviates from the plan, ensuring that the project is executed according to the established plan. When there is a significant deviation from the plan, arranging communication meetings with clients, assisting the project manager in completing meeting minutes, subsequent project progress reports, and writing a risk mitigation plan (MI). At the same time, track the project cost and monthly budget to provide financial references for the project manager.
Bill management: After completing each milestone, assist the project manager in preparing the customer required project materials, communicate with clients, sign completion reports, coordinate internal processes of the company, complete invoicing and issue payment notices
Document management, organizing project knowledge assets such as requirement specifications, functional specifications, blueprint reporting materials, test reports, completion reports, risk management reports, etc. according to different stages of the project, for easy reference during the project process and subsequent project delivery
Go Live Support, After the customer system goes online, monitor the accuracy of reports and the stability of the system, and promptly communicate with corresponding colleagues to solve customer problems if any problems are found
Preparation of deliverables, preparing contract required deliverables and project knowledge assets in accordance with contract agreements
Project experience
Background: Implementation project of a state-owned enterprise's ERP financial module
The customer is a leading enterprise in the industry, and this project is an important part of the digital transformation of the customer's enterprise. IBM's main responsibility is to help customers complete the deployment of financial modules and provide corresponding training for customer related personnel to help customers achieve digital transformation of finance
Collection and organization of deliverables
The main tool for managing project documents is consensus
Internal process coordination within the company, such as approval of change agreements, etc
Arrange meetings with clients overseas and prepare meeting minutes
Collect changes in the later stages of the project and arrange group discussion meetings
Write a completion report and follow the company's internal processes to complete invoicing and collection work
Communicate with overseas and corresponding module consultants to ensure that system configuration, data transmission, etc. comply with GDPR requirements. (The customer's UK branch requires the system to comply with GDPR requirements, and all data in the system must be able to be backed up to employees' personal computers, so additional development is required.)
An ERP implementation project for a manufacturing enterprise
Background: This enterprise is ranked second in the industry and has a very long cooperative relationship with IBM. The customer needs to upgrade and transform the existing ERP system, including all modules such as FICO SCM PP PS BI/BW data governance and HCM
Mainly assisting the project manager in completing cost control, internal coordination, and other tasks within the company
Connect with customers' overseas departments, collect their needs, and translate existing deliverables for customers to review and learn from
Collect customer table bodies and samples and integrate them into the system to meet their daily work needs and local legal and regulatory requirements
Conduct meetings with clients' overseas departments on demand and compliance to discuss how to comply with GDPR regulations
2 Sales Operations
Provide weekly pipeline reports required for regular meetings, participate in meetings to record the signing status of key deals, and form records for relevant colleagues to review
Summarize the number and amount of registered signed contracts to form a summary report for management reference
Communicate with relevant colleagues to collect data from other parts of the Asia Pacific region and form reports
Communicate with the compliance department, to check the unissued bills, and communicate with the corresponding PM to inquire about the specific reasons
Assist project managers and sales personnels in completing the internal processes of bidding and contracts, including but not limited to: bid bond application, collection and organization of SOW materials, organization of decision review meetings, calculation of costs and quotations, internal review of contracts (finance, legal, SME, etc.), advance payment invoicing application, etc
3 department support
Assist department managers in completing regular Integrity Education for the department
IBM Consulting activity support (recording, check-in, reimbursement), etc
Assist management in completing consultant and PM ratings
Tracking the use of departmental activity funds
Assist Learning Manager in organizing corresponding learning activities (appointment of speakers, distribution of activity points, etc.)
Bespin Global China
January 2018 to November 2019 Partner Ops
Job responsibilities:
Business opportunity management, weekly statistics of the status of business opportunities in the system, and specific records based on sales feedback in regular meetings. The winning status is calculated together with the signing information feedback from other departments such as finance, and a weekly winning report is produced for management reference.
Contract management, reviewing the quotation and payment terms in the contract to ensure that the corresponding terms comply with the company's sales policy. For terms that do not comply with the sales policy, consult with the CFO to adjust the direction and provide adjustment suggestions.
AWS account management, helping customers complete account applications and bill binding, as well as creating and setting permissions for company IAM accounts
Azure account management, assisting sales in completing the signing of the OSPA agreement, entering the contract into Microsoft's system for review, and completing quotations and recharge suggestions with pre-sales colleagues
Billing management, creating monthly payment bills based on customer usage, sending payment notices to customers, and coordinating financial invoicing
Manage discount contracts, coordinate discount contracts with AWS and Azure for corresponding customers, and arrange subsequent customer meetings to ensure that customers understand discount policies and assist them in completing the final signing process
Application for project incentive funds: Apply to AWS Microsoft for the corresponding project reserve, collect corresponding project materials as evidence to facilitate their business managers' review, and verify solutions and cost estimates with the technical department before the project starts to ensure that the implementation method meets AWS requirements and the cost meets the company's financial goals.
Partner relationship management, leading AWS related partner audits, working closely with finance, technology, and sales to ensure that the company can successfully pass AWS partner audits and track the status of obtaining company certificates in real-time to ensure that the company has sufficient implementation capabilities.
Coordinate training projects and coordinate AWS training plans, including sales policies, products, implementation methods, best practices, etc., to enhance the business capabilities of relevant consultants in the company
Cloud platform system management, responsible for daily customer operations, in-depth understanding of existing customer business usage, identifying pain points in business operation, analyzing, researching, and clarifying problems according to business needs, and driving business processes and customer activity
Ecosystem policy closure, docking with distribution ecology, technology ecology, service ecology, etc., collaborating with financial, business, product, service and other teams related to partner policies and cooperation plans, grasping costs and risks, and promoting training and guidance for sales teams.
Standardized construction and management of business systems: optimization of business contract system construction, as well as contract management, approval, and process supervision; Follow up on the status of various business opportunities and winning bids during the pre-sales stage, approve and record the delivery process of order software and hardware after contract signing; Follow up on the acceptance status after delivery, archive the acceptance report of the acceptance form, and confirm revenue data management; Collection data management, collection reminder management; Construction of the headquarters business system, including but not limited to the summary of qualifications, standardization of refreshing work (software, contract cases, bidding cases)
Blue Express Computer Engineering Technology
February/2017~ January/2018 IT Helpdesk At Volkswagen China
Job responsibilities
Collect end-user issues and resolve them through email and phone calls regarding software, network, permissions, email systems, and other issues
Software installation: After obtaining approval, install the necessary software for the end user's installation work
Monitor important issues and actively contact second line operation and maintenance to solve problems after major accidents occur
Permission management, assisting key users within Volkswagen in completing corresponding user permission audits, and contacting the German team to open relevant permissions for users
Collect issues and generate weekly reports, collect data on team members' weekly performance, and ensure that SLAs are not violated
Collect user feedback, assist the second line team in completing the launch of new functions, collect user requirements related to the email system, and coordinate with the second line team to complete the launch of new functions
Beijing Tianxuming Trade Co.,Ltd
December/2014~January/2017 Marketing Department
Job responsibilities:
Organize promotion activities for supermarkets, arrange promotional personnel, and assist in internal promotional resources for supermarkets
Communicate with overseas suppliers to ensure supply and verify whether promotional materials meet requirements
Document translation, translating documents in promotional materials to meet localization requirements
E-commerce operation, coordination of online store related resources, arrangement of online activities, communication on promotion details, resource allocation, and other issues
Online reconciliation, monthly checking of accounts receivable for online orders based on settlement dates, and contacting online platforms (Taobao, Tmall) to arrange invoicing matters
Produce online sales reports for management reference and suppliers' reference, and arrange related supply matters
DangDang Science & Culture
July /2011~July/2013 Category Assistant
Job responsibilities:
Produce a Dangdang backend operation manual for merchants to refer to
Contract filing management, recording information such as store type, supply type, category, etc. in the contract for the convenience of relevant procurement personnel for management
Logistics registration (cash on delivery), registering merchants who need to use Dangdang logistics and cash on delivery, and coordinating with the logistics department to complete the opening of relevant merchants
Merchant management, daily inspection of relevant products, ensuring compliance, and minimizing compliance risks encountered by departments
Product and event management, responsible for reviewing new products, comparing prices, and arranging related promotional activities. Coordinate with visual designers and other colleagues to complete promotional page design
Sales reports, statistics of weekly newly signed customers, as well as sales data of corresponding categories, for use in management meetings
Communicate with overseas customers to ensure their understanding of Dangdang's policies and the Chinese market, and assist them in completing page localization
Language Skill & Certificates
Language English: CET 6 Good listening, speaking, reading and writing skills, able to read English professional literature effortless, and able to communicate fluently
Skills Excel, Microsoft office
ITILv3 Foundation
PMP Certificate
Self Assessment
Results-driven operations and project management professional with 13+ years of experience across Google, IBM, and Bespin Global, spanning PMO, data analysis, sales operations, and partner/channel management in multinational environments.
Project Management (PMO): PMP-certified, with end-to-end involvement in SAP ERP implementation projects at IBM, covering cost estimation, bidding and SOW negotiation, blueprint design, testing (unit / SIT / UAT), go-live support, and billing, including GDPR compliance coordination with overseas stakeholders.
Data Analysis & Reporting: Hands-on experience building SQL-based dashboards and scheduled data exports at Google, and producing weekly pipeline, revenue, and project progress reports at IBM, turning raw data into decision-ready insights for management.
Partner & Channel Operations: Solid background in partner lifecycle operations, including agency onboarding and credit line applications at Google, AWS/Azure contract, billing, and discount management at Bespin Global, and channel and supplier coordination in earlier roles.
Communication & Professionalism: Fluent English communicator with long-term exposure to overseas clients and global teams; diligent, detail-oriented, and adaptable, with a proven ability to deliver reliably under pressure in fast-paced environments.
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