Restaurant Operations & Warehouse Management Leader

Jennifer Lanier

Chamblee, GA +1-678-***-**** ***********@*****.***

Willing to relocate: Anywhere

Work Experience

General Manager

Popeyes Jacksonville, FL

October 2012 to October 2025

• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance

• Developed and implemented strategic plans to drive business growth and increase profitability

• Improved customer satisfaction by implementing new service standards and training programs for staff members

• Collaborated with department heads to establish goals, objectives, and action plans for each area of the business

• Maintained strong relationships with key stakeholders such as suppliers, vendors, and partners

• Conducted regular performance evaluations for employees to provide feedback on strengths and areas for improvement

• Implemented inventory control systems to optimize stock levels while minimizing waste or shortages Warehouse Supervisor

Fanatics Jacksonville, FL

July 2010 to March 2023

• Trained new hires on proper equipment operation and safety procedures

• Collaborated with cross-functional teams to ensure timely delivery of products to customers

• Maintained accurate records of inventory levels, ensuring optimal stock levels at all times

• Liaised with suppliers to coordinate deliveries and resolve any issues or delays

• Conducted regular audits to identify areas for improvement and implement corrective actions

• Investigated customer complaints regarding damaged or missing items, implementing measures to prevent future occurrences

• Demonstrated strong leadership skills by motivating the team to achieve performance targets consistently

• Monitored employee performance, providing feedback and coaching as necessary for continuous improvement

• Closely monitored warehouse expenses, identifying cost-saving opportunities without compromising quality or efficiency

• Maintained a clean and organized work environment in compliance with health and safety regulations

• Served as point of contact for internal departments regarding inventory availability, order status updates, etc

• Determined staffing needs based on workload demands while adhering to budget constraints

• Implemented a quality control program to ensure accuracy and integrity of outgoing shipments Education

Business Management (College)

Florida Career College Jacksonville, FL

August 2011 to May 2013

Education (High School)

Crisp County High Cordele, GA

August 1994 to June 1998

Upper secondary education

Associate's degree

Skills

Food preparation Organizational skills Materials management in food and beverage Patient interaction Truck delivery (delivery method) Forklift Task prioritization Staff training Order picker Order fulfillment receiving Kitchen cost control Staff scheduling Leadership Recruitment process management Delegation Mentoring Technical Proficiency Microsoft Word Human resources Microsoft Excel Cooking Warehouse experience Profit & Loss statement Microsoft Office Budget management Store management Waste management Staff development Crew management Customer communication Decision making Research Process management Workplace health and safety regulatory compliance Warehouse safety management Microsoft Outlook Supervising experience Restaurant experience Front desk Interviewing Night audit Expense management Quality assurance within food and beverage industry Financial transaction processing Retail management Ability to follow instructions Order tracking Word processing Marketing Collaborate with healthcare professionals Business coaching Warehouse management system Hospitality management Customer service Patient assessment Hotel housekeeping management Oracle Order shipping Property management FIFO Inventory management Inventory control Processing cash transactions Materials handling Regulatory compliance Organizing storage areas Casual dining experience Food safety management Staff supervision Inventory management systems Safety regulations POS systems Productivity software Fair Housing regulations Sanitation procedures Cleaning Food service Basic math Manual handling Financial management Resident's rights Team development Organizational budget management Record keeping Business development Store opening/closing procedures Employee relations Performance management Logistics Order picking Sales Food safety Full cycle recruiting Inventory replenishment Office experience Management Operations management Team management Healthcare team management Profit and loss analysis Customer complaint resolution Communication skills Hotel management HACCP Mobile devices Hospital compliance Achieving sales targets Computer operation Overseeing training Receiving shipments Revenue growth Attention to detail Computer literacy Managing hospitality teams Heavy lifting Computer skills Hiring Caregiving Budget forecasting Accurate food cost forecasting Food industry Kitchen staff training Pallet jack Managing hospitality operations budgets Food service management Maintaining an organized workspace Property leasing Cash handling Hospitality Catering Managing budgets in a finance role Clerical experience Complaint handling Customer inquiry handling Financial forecasting Dietary department experience Dependability Microsoft PowerPoint Patient advocacy Recruiting Senior care Team motivation (leadership skill) Laundry Live-in employment Warehouse staffing Picking & packing Food portion control procedures Executive administrative support Hazmat Automated inventory tracking Payroll management Shift management Strategic management Kitchen management Inventory records Quick service & fast food restaurant Household pet care experience Packing Warehouse logistics management Restaurant management Sanitation Food ordering Profit & loss Time management Staffing management Unloading Food handling Administrative experience Dietary aide experience Inventory tracking for food cost management Languages

English

Bilingual

Certifications and Licenses

Driver's License

Serv safe

ServSafe Food Manager Certification

Food Safety Manager Certification

BLS Certification

Certified Medication Aide

Basic First Aid certificate, Any valid issuer for CA CPR Certification

First Aid Certification

ServSafe

Food Handler Certification

Food Safety Certification

Additional Information

Authorized to work in the US for any employer

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