Support Professional & Office Operations Specialist

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HYPERLINK "mailto:**********@*****.***" **********@*****.***

704-***-**** (personal cell) Concord, NC)

QUALIFICATIONS

Although I have been employed under various titles/positions, I am a SUPPORT PROFESSIONAL.

Your success is my success. No tasks are too challenging nor too small to not matter. Self-starter with ability to quickly learn new systems and processes. Solid work history of increasing abilities and varied responsibilities including office management. Detail-oriented, organized and possessing strong, logical thinking and common sense towards problem solving. Dependable and enthusiastic with a desire to meet or exceed all expectations. Seeking the opportunity to be a valuable asset to my employer. The details provided within this document cover my long-term positions prior to the pandemic and at the end of this document are written comments/references from two long-term managers.

During the pandemic, I had the opportunity to both use my existing skills and also learn new systems and business operations.

Adams Auto Group – Charlotte, NC – 1/2022 to current

PI firm was not a mutual fit and we parted amicably. Contacted previous employer (See below) and they were excited to take me back in their employ. Same duties as above, but expanded to include proofing all sales documents from 8 locations, updating pricing on inventory, processing all cancellations of warranties, research and communication with all DMVs and lien holders regarding titles, communicating information to customers, recording all sales and tracking refunds, organizing filing system and covering for receptionist.

Private Investigation Firm 3 months – Processed invoices for billable time and expenses on QuickBooks online as well as handles both accounts payables and receivables. Set up new cases on LexisNexis.

Adams Auto Group – Charlotte, NC

Office Assistant – 1/2021 - 8/2021

Entered vehicle information in IDMS dealer proprietary system, including initial detail after auction purchases to expenses incurred to prep vehicles for sale. Processed and tracked warranties, payoffs and dealt with multiple DMV sites to track status of title transfers.

Demolition company – 6 weeks – Processed employee pay and billing information on Sage software.

Arranged hotel stays for work crews. Organized files; updated subcontractor information.

customers, recording all sales and tracking refunds, organizing filing system and covering for receptionist.

Previous, long-term positions:

Cardinal Innovations Healthcare – Charlotte, NC

Executive Assistant - 6/2007 to 11/2019

Managed monthly multi-million dollar revenue (Accounts Receivable/Liabilities) through reconciliation and resolution (via contact-phone and email) with 20 county DSS offices and State DHHS personnel. (Resolved over $3M in accounts receivable during last week of employment)

Responsible for monitoring, tracking and reporting on all aspects of Innovations Medicaid Waiver “slots" as allocated to agency which involved developing contacts and working relationships with multiple internal departments (Registry, Accounting, Claims, Utilization Management and Care Management) Involved same contact as listed above.

Heavily involved in creating, maintaining and updating processes necessary for taking on additional counties and their data due to e3xpansion mergers within the company.

Analyzed and proofed incoming and outgoing data for accuracy.

Claims auditing (developed paperless process)

Coordinated the updating, formatting, proofing and posting on SharePoint all agency policies, procedures and attachments (created initial SharePoint sites)

Managed HUD Shelter Plus grant payments (also developed SharePoint site for tracking)

Ad hoc data research and analysis as requested, communicating/sharing information with multiple internal and external contacts.

Released due to company downsizing – Cardinal is no longer in existence.

ERM NC, PC – Charlotte, NC

Executive Assistant reporting to COO – 4/2004 – 6/2007

As an environmental consulting agency handling site assessments and remediation, land development and air and water regulatory requirements, duties included, but not limited to: Site research utilizing GIS system researching tax and deed records.

Handled document preparation, formatting and distribution along with travel, meeting and event coordination. Managed key client database and maintained employee profiles.

Responsible for file/data management, both physical and electronic formats.

Wellman, Inc. – Charlotte, NC

Executive Secretary to COO and other Senor Executives – 4/1999 - 11/2003

Document creation and preparation

Travel and meeting coordination for corporate and international management personnel

Arranged tele- and video-conferencing

Assisted all departments with the company including Human Resources, Transportation, Accounting, Tax, Sales, Marketing, Corporate Development and Information Technology

EDUCATION

Diploma – Galesburg-Augusta High School – Galesburg, Michigan

Associates Degree Courses – Davenport Business College - Accounting, Computer Programming – Kalamazoo, Michigan

SKILLSETS AND TRAITS AT A GLANCE

Office Management (10+ years – staff hiring, training, terminations, performance reviews, account support)

Note: As Office Manager, I was also able to fill in for every staff member on my team, from receptionist to reporting documents and their presentation

Executive and Administrative support, clerical responsibilities

Intermediate to advanced experience on all Microsoft Office Products

SharePoint (site creation and maintenance)

Accounts Receivable, Accounts Payable, Liabilities, General Ledger (payroll only through external vendors; ex. ADP)

GIS research

Over two years productive work-from-home experience (company supplied internet/phone)

Incoming/outgoing phone, data management, research, accounts reconciliation

Bookkeeping set up and maintenance for smaller companies (via QuickBooks)

Data entry, research, reporting and analysis

Document processing and updates – example: creating and proofing policies and procedures

Travel and meeting arrangements (local and international)

Proactive

Results-driven

Website maintenance

Hospitality events

Public Relations (NASCAR drivers, sponsorship)

NCTracks (North Carolina State insurance processing system)

Cultural competency/diversity

Accountability

Detail-oriented, Punctual, Reliable Healthy, Desire to work

ACHIEVEMENTS/AWARDS/EXTERNAL ACTIVITIES

First recipient of Pyramid Award (ABCD – Above and Beyond the Call of Duty)

HOA Treasurer

Everyday Heroes/Humane Society of Concord

National Honor Society

Most valuable staffer

REFERENCES:

Angela Moon

Financial Analyst at Centene Corporation

704-***-**** – known for 15 years+

HYPERLINK "mailto:*******@*****.***" *******@*****.***

As Eilene’s former manager for 11 years, I can give a very knowledgeable reference. She is very detail oriented, accurate and remains focused on any job until it is completed. Her work ethic is impeccable and she is always punctual. She is very conscientious and anticipates what is needed before questions are even asked in most cases. Eilene excels at research, anything data related, any type of wordsmithing needed and has excellent MS Excel and Word skills. I can truthfully say that she is one of the best employees that has reported to me.

Anna Marshall

VP, Training and Development at Cardinal Innovations Healthcare

704-***-**** – known for approximately 20 years

HYPERLINK "mailto:*********@*****.***" *********@*****.***

I had to work on multiple projects with Eilene when she worked in my company. She was attentive to detail and managed multiple projects. She would go above and beyond to ensure deadlines were met. She stayed true to her great customer service even with demanding customers. She is a hard worker and serves the company she is with. Her response was always, how can I help you? How can I support you ? Very strong work ethic.

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