Support account management

Evony Garcia

Customer Support and Administrative Assistant

Phone Number 385-***-****

Email *********@*****.***

Address Provo, UT 84606

SKILLS

EXPERIENCE

Front Office Operations & Administrative Assistant Express Employment Pros, Provo, UT Jun 2026 - Sep 2026 SDR team lead

Lion Engery, Lindon, UT Dec 2024 - Sep 2025

Customer Service Representative

Clearlink, Orem, UT Jan 2020 - Aug 2022

Dynamic professional with extensive experience at Clearlink, excelling in customer service and administrative support. Proven ability to enhance team performance and client satisfaction through exceptional communication and problem- solving skills. Proficient in Microsoft Office Suite, demonstrating strong time management and organizational capabilities to drive operational success.

• Administrative support • Customer relationship management

• Customer service • Office administration

• Record management • Microsoft Office Suite

• Office 365 • Computer skills

• Technical support • Time management

• Problem-solving • Facility coordination

• Microsoft Word • Office management

• Customer relations

Provided administrative support to management staff, including scheduling meetings and appointments,

• preparing agendas, taking minutes, and maintaining records. Answered phone calls, directed inquiries to appropriate personnel, and promptly responded to customer

• requests to enhance service quality.

• Maintained organized files and ensured confidentiality of sensitive information to protect client privacy.

• Verified accuracy of timesheets and other pay related documents prior to processing payroll.

• Administered comprehensive drug testing services in response to client requests. Led and supported a team of 10 employees, improving customer satisfaction while consistently meeting

• monthly KPIs and performance goals.

• Facilitated remote team collaboration, enhancing communication and productivity.

• Performed targeted outbound calling to prospect sales opportunities. Managed daily operations and administrative tasks using Google Workspace and Microsoft Office 365 to

• maintain efficient team communication, organization, and workflow. CRM to track and forecast activities.

• Utilized CRM system to track customer interactions, analyze trends, and generate reports. EDUCATION

High School Diploma

Jefferson High School, Los Angels Jun 2009 Jun 2009 REFERENCES

Chirs Bright

Manger, Express Employment Pros - Boss

Phone Number 385-***-****

Email ***********@*********************.***

Kenya G

Call Center Representative, Call Center-Lexington - Ex- coworker

Phone Number 435-***-****

Email *******@*******.***

Jason M

Sales Lead, Lion Energy - Boss

Phone Number 801-***-****

Email ******@******.***

LANGUAGES

Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with

• customers.

Cultivated strong customer relationships by identifying needs and suggesting tailored products and

• services.

• Developed strong customer relationships and loyalty through effective communication.

• Resolved customer complaints and inquiries swiftly, enhancing customer satisfaction. English

Native

Spanish

Conversational

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