Electronics & Embedded Support Engineer

C. SIVAKUMAR

+91-978******* ********************@*****.***

PROFESSIONAL SUMMARY

Electronics and Technical Support Engineer with 10+ years of experience in hardware, firmware, software troubleshooting, customer support, product installation. Experienced in C, Embedded C, MPLAB, defect analysis, technical documentation, and coordination with R&D, QA, Production, and Product teams. KEY SKILLS

• C & Embedded C Programming

• Embedded Systems & Firmware

• Hardware & Electronics Troubleshooting

• Firmware & Software Troubleshooting

• MPLAB

• Application & Technical Support

• Remote Customer Support

• Product Installation & Testing

• Defect Analysis & Customer Issue Resolution

EXPERIENCE

07/2015 - Current

Application & Technical Support Engineer

REVOTRONICS – Chennai.

Roles and Responsibility:

• Troubleshoot hardware, firmware, and software issues across company products.

• Executed product installation, configuration, commissioning, and technical support to ensure seamless user experience.

• Handle customer issues through phone, chat, and remote support.

• Diagnose technical problems and provide timely solutions.

• Coordinated with R&D, QA, Production, and Product teams to resolve technical issues, enhancing product reliability.

• Communicate customer feedback and technical issues to R&D for product improvement.

• Support defect reporting, testing, validation, and product releases.

• Compiled service reports and maintained technical documentation to support knowledge sharing and operational efficiency.

EDUCATION

01/2014 M.Sc.: Applied Electronics

PSG College of Arts & Science - Coimbatore

01/2012 B.Sc.: Electronics & Communication Systems Sri Ramakrishna Mission Vidyalaya College of Arts and Science - Coimbatore

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