Customer Service Assistant and Office Support
Resume:
ROSA NALIAKA WAFULA
Email: ************@*****.*** Phone: +254-********* Nationality: Kenyan
PROFESSIONAL SUMMARY
Results-oriented Bachelor of Science graduate in Human Nutrition and Dietetics from Egerton University with practical experience in clinical nutrition, nutrition assessment, diet planning, therapeutic nutrition, patient counselling, health promotion, hospitality management and customer service. Strong analytical, communication and organizational skills with a commitment to evidence-based practice and quality patient care.
CORE COMPETENCIES
Clinical Nutrition • Nutrition Assessment • Nutrition Counselling • Diet Planning • Therapeutic Diets • Community Nutrition • Patient Education • Food Safety • Inventory Management • Hospitality Management • Customer Service • Sales • Microsoft Office • Teamwork • Communication
PROFESSIONAL EXPERIENCE
Clinical Rotation – Nakuru Level Five Hospital
Jan 2025 – Apr 2025
Conducted nutrition assessments.
Participated in diet planning and counselling.
Monitored nutritional progress.
Implemented therapeutic diets with multidisciplinary teams. Clinical Attachment – Murang'a County Referral Hospital May 2025 – Sep 2025
Conducted nutrition screening.
Developed individualized care plans.
Delivered nutrition education.
Collaborated with healthcare professionals.
Hospitality Manager & Salesperson – Sweetlife Hotel, Nakuru August 2025 – December 2025
Managed daily operations.
Supervised customer service.
Oversaw stock and inventory.
Handled sales and cash reconciliation.
Sales Assistant – Sheers Modern Butchery and Hotel Jan 2026 – April 2026
Provided customer service.
Maintained inventory records.
Observed food hygiene standards.
Supported sales operations.
EDUCATION
Bachelor of Science in Human Nutrition and Dietetics Egerton University(2021-2026)
Graduand
Kenya Certificate of Secondary Education (KCSE)
Luuya Girls High School
LANGUAGES
English Kiswahili
REFERENCES
1. Denis Araka Maosa
*************@*****.***
2. Nyambura Gitonga Purity
***************@*****.***
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