Sr. Database/SAP basis consultant

Richard Chungong

[Union City City, Georgia] [346-***-****] [***************@*****.********]

APPLICATIONS / IT SYSTEMS DBA

Enterprise Applications IT Strategy Application Delivery Data & Integration Production Support

PROFESSIONAL SUMMARY

IT professional with [8–12+] years of experience supporting enterprise applications, databases, integrations, production environments, and technology initiatives. Experienced in partnering with business users and IT teams to understand requirements, troubleshoot complex application and data issues, coordinate deployments, support testing and validation, and deliver reliable solutions.

Strong background in production database and application support, incident management, data validation, performance troubleshooting, change management, disaster recovery, and cross-functional project delivery. Skilled at translating business requirements into technical solutions, coordinating with development and infrastructure teams, documenting solutions, and supporting continuous improvement of enterprise systems.

Well suited for a Planning Applications leadership role requiring close collaboration with business stakeholders, IT teams, Centers of Excellence, application development teams, and integration resources.

CORE COMPETENCIES

Enterprise Application Management

IT Strategy & Roadmap

Planning Applications Support

Kinaxis / RapidResponse [if applicable]

Talend / Data Integration [if applicable]

Master Data / MDP [if applicable]

Business Requirements Gathering

Functional & Technical Analysis

Application Enhancements

Production Support

Incident & Problem Management

Deployment & Release Management

Testing & Data Validation

Change Management

Data Quality & Reconciliation

Application Integration

SQL / Oracle Databases

Performance Troubleshooting

Disaster Recovery & Business Continuity

Technical Documentation

User & IT Training

Cross-Functional Collaboration

Vendor / COE Collaboration

Continuous Improvement

PROFESSIONAL EXPERIENCE

Syniti Corporation — [Boston, MA

Senior Oracle DBA / Database & Application Support Engineer

[Sept 2021] – May - 2026

Support mission-critical enterprise applications and database environments, ensuring system availability, reliability, performance, and data integrity.

Partner with application teams, business users, developers, infrastructure teams, and other IT stakeholders to investigate issues and deliver technical solutions.

Gather and analyze requirements for application enhancements, database changes, integrations, reporting requirements, and production improvements.

Participate in application and infrastructure projects from requirements analysis through development, testing, deployment, and post-production support.

Coordinate production deployments and database changes while following established change management and production safety processes.

Investigate complex application and data issues by analyzing SQL queries, database objects, transaction data, logs, audit information, and system behavior.

Manage incidents from identification through resolution, documenting root causes, corrective actions, and long-term preventive measures.

Perform data validation and reconciliation to ensure application outputs accurately reflect underlying source data.

Collaborate with development and integration teams to troubleshoot interfaces, data flows, batch processes, and system dependencies.

Support testing activities by preparing test data, validating results, documenting findings, and coordinating defect resolution with technical and business teams.

Develop technical documentation covering solutions, operational procedures, troubleshooting steps, deployment activities, and system changes.

Support disaster recovery, backup/recovery, high availability, and business continuity activities for critical applications.

Identify opportunities to improve application reliability, database performance, automation, monitoring, and operational processes.

Provide technical guidance and knowledge transfer to team members and application support personnel.

Communicate technical issues and solutions to both technical and non-technical stakeholders.

Oracle DBA / Database Administrator

[Trade Corporation] – [July 2018 - Aug 2021]

Managed Oracle database environments supporting business-critical applications and enterprise workloads.

Performed database administration, monitoring, performance tuning, troubleshooting, backup/recovery, and production support.

Worked closely with application development and business teams to resolve data-related issues and support application enhancements.

Analyzed SQL execution plans, database performance metrics, locks, waits, resource utilization, and application queries to identify performance bottlenecks.

Supported application releases by reviewing database changes, coordinating deployment activities, validating results, and resolving post-deployment issues.

Participated in requirements analysis and technical design for application and database enhancements.

Performed data validation and reconciliation during application changes, migrations, interfaces, and production deployments.

Investigated production incidents and performed root-cause analysis to distinguish actual data problems from application, query, integration, or reporting issues.

Maintained technical documentation and operational procedures for database and application support.

Participated in backup restoration and disaster recovery testing to validate recoverability of critical systems.

Coordinated with infrastructure, development, QA, application support, and business teams to deliver project requirements.

Accenture Corporation, Techcity, Mauritius

Oracle Database Administrator / IT Systems Engineer

[March 2015] – [June 2018]

Supported enterprise Oracle database environments and applications in production and non-production environments.

Performed database monitoring, maintenance, troubleshooting, performance optimization, and availability management.

Assisted development teams with SQL, database design, data analysis, and application-related database issues.

Supported system testing, application releases, data migrations, and production implementations.

Participated in incident management and problem resolution for business-critical applications.

Created and maintained technical documentation, procedures, and operational standards.

Collaborated with cross-functional teams to identify technical risks and implement sustainable solutions.

Enterprise Application Enhancement & Deployment

Worked with business and technical stakeholders to understand enhancement requirements and translate them into actionable technical deliverables.

Coordinated development, testing, validation, deployment, and post-production support activities.

Documented test results, implementation steps, issues, and final solutions.

Data Validation & Reporting Investigation

Investigated an incident where business reporting showed incorrect customer transaction totals.

Compared reported results against underlying transaction tables, audit records, database counts, and source data.

Established that the underlying data was consistent and that there was no evidence of database corruption.

Traced the issue to a reporting query that joined transaction data with a historical mapping table without appropriately restricting effective dates, resulting in duplicate transaction representation.

Worked with the appropriate technical stakeholders to correct the query logic and validate the resulting business output.

Production Safety & Change Management

Follow structured production change procedures that include impact assessment, dependency analysis, validation planning, rollback planning, testing, approvals, and post-change verification.

Review potentially destructive database and application changes carefully before production implementation.

Coordinate with application owners and stakeholders to minimize operational risk during deployments.

Disaster Recovery & Business Continuity

Supported backup, recovery, high-availability, and disaster-recovery processes for critical database environments.

Participated in recovery testing and validation activities to ensure systems and data could be restored within defined operational requirements.

Documented recovery procedures, test results, issues, and corrective actions.

TECHNICAL SKILLS

Databases: Oracle, SQL, PL/SQL, [SQL Server/PostgreSQL/etc.]

Oracle Technologies: RAC, Data Guard, RMAN, ASM, GoldenGate [include only technologies you actually use]

Integration: Talend [if applicable], ETL/ELT, APIs, batch processing, data interfaces

Planning / Enterprise Applications: Kinaxis / RapidResponse [if applicable], MDP / Master Data [if applicable]

Operating Systems: Linux/Unix, Windows

Cloud: [AWS / Azure / OCI — specify actual experience]

Tools: [ServiceNow / Jira / Git / Jenkins / monitoring tools / other tools]

Other: Production Support, Incident Management, Change Management, Release Management, Data Validation, Disaster Recovery, Performance Tuning, Requirements Analysis

EDUCATION

[DEGREE] — [FIELD OF STUDY]

[UNIVERSITY of the District of Columbia, ], [ Washington, DC]

[1993]

CERTIFICATIONS

Oracle Certification]

AWS Certified Architect Certification

ADDITIONAL STRENGTHS

Strong communication with business and technical stakeholders

Requirements gathering and technical analysis

Cross-functional project coordination

Production incident and problem management

Data-driven troubleshooting and root-cause analysis

Technical documentation and knowledge transfer

Application deployment and change management

Contact this candidate