Customer-Focused Personal Banker Associate

OBJECTIVE

To apply my education and global experience to an exciting and a challenging position of Personal Banker Associate I with the Fifth Third Bank and be accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience.

EDUCATION

Master of Business Administration 2002

Saginaw Valley State University, University Center, MI

WORK EXPERIENCE

Cashier May 2026-Present

Walmart, Saginaw, Michigan

Operated cash registers efficiently while processing cash, credit, debit, and digital payment transactions.

Provided friendly and professional customer service to ensure a positive shopping experience.

Accurately scanned merchandise and handled transactions while maintaining attention to detail.

Resolved customer concerns and escalated issues to management when necessary.

Sales Associate November 2024-April 2026

Lowe’s, Saginaw, Michigan

Delivered exceptional customer service by actively listening to client needs and providing tailored product recommendations, resulting in increased customer satisfaction and repeat business.

Utilized critical thinking and problem-solving skills to manage inventory discrepancies and process returns efficiently.

Teller November 2023-June 2024

PNC Bank, Saginaw, Michigan

Identified opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners.

Performed lobby engagement activities to connect with customers and position PNC products to meet their needs. Educating customers on options for managing financial transactions.

Data Entry Clerk September 2021-November 2023

PNC Bank, Bay City, Michigan

Reviewed transactions and related documents to verify work processes and ensure completeness, accuracy, and conformance to established service levels and applicable policies and procedures.

Processed and reconciled routine and complex transactions of varying risk and financial value in accordance with established policies and procedures.

COMPUTER SKILLS

Windows XP, Vista, 7; MS Word, Excel, PowerPoint, Outlook; Corel Word Perfect

LANGUAGES & CITIZENSHIP

Indian Hindi: Speaking (fluent), Reading (fluent), Writing (fluent)

English: Speaking (fluent), Reading (fluent), Writing (fluent)

Pakistani Urdu: Speaking (fluent)

Dual Citizenship: United States of America and India

Contact this candidate