Customer Support, Content Writing & Bookkeeping

Nwankwo Chrysantus Chisom

Location: Abia State, Nigeria Phone: 091******** Email: **************@*****.*** PROFESSIONAL SUMMARY

Versatile, hardworking, and highly capable professional with over 4 years of hands-on experience supporting business operations across customer support, content writing, basic bookkeeping, and modern digital productivity workflows. Known for strong technical communication, attention to financial accuracy, and efficient handling of multiple tasks at once. Quick to master new internal systems, adapt to high-volume workflows, and maintain a calm, solution-oriented approach with clients and team members alike. CORE SKILLS & SPECIALIZATIONS

1. Customer Service & Support

Experienced in managing multi-channel client inquiries through live chat, email, phone, and online ticket desks. Skilled at active listening, de-escalating customer complaints politely, troubleshooting product issues, and maintaining high customer satisfaction ratings (98%+). Focused on providing fast turnaround times and accurate answers to build long-term trust. 2. Content Writing & Documentation

Proficient in drafting clear, engaging, and error-free written materials including customer guides, standard operating procedures, FAQ articles, promotional copy, and social media text. Capable of converting technical or complex details into plain, readable language that everyday users can easily understand.

3. Bookkeeping & Financial Record Keeping

Adept at tracking daily financial transactions, recording income and expenditure, preparing clean ledger entries, and balancing accounts. Skilled in managing invoices, tracking outstanding payment receipts, and ensuring that financial records remain accurate and well- organized for management review.

4. AI Tools & Modern Digital Workflows

Skilled in using artificial intelligence tools and digital productivity software to speed up daily work. Capable of leveraging AI platforms for rapid text drafting, data organization, research, automated email responses, and operational problem-solving to deliver high-quality work in less time.

Note: Beyond the core competencies highlighted above, I possess a broad range of additional technical, digital, and administrative skills acquired through ongoing work and practical projects that are not fully listed here, making me highly adaptable to diverse operational roles.

WORK EXPERIENCE

Senior Customer Support & Operations Lead

Client Services & Digital Support 2024 – Present (4 Years Combined Experience) Provide daily high-touch customer care and technical support across chat and email help desks, achieving consistently top customer satisfaction ratings.

Draft detailed help docs, canned responses, and client training materials to resolve common inquiries and cut average response time by 30%.

Maintain daily record logs and perform basic financial tracking, ensuring account balances, service payments, and receipts align accurately.

Incorporate AI workflows to streamline information retrieval, organize client feedback, and increase overall team turnaround efficiency. Customer Service & Content Representative

Operations & Communication Team 2022 – 2024

Responded to large daily volumes of customer calls and support messages with patience, professionalism, and quick problem resolution.

Wrote clear product summaries, customer updates, and user instructions for the website and client email updates. Assisted in tracking sales orders, managing client invoices, and verifying incoming payments against account records. Leveraged modern digital software and research tools to solve uncommon user challenges on first contact. Digital Support & Administrative Assistant

General Services 2020 – 2022

Organized digital files, recorded simple daily income/expense logs, and maintained accurate client database records. Assisted in drafting simple written responses, promotional announcements, and user onboarding steps. Quickly learned new company tools, procedures, and AI productivity platforms with minimal direct supervision. EDUCATION & QUALIFICATIONS

Senior School Certificate Examination (SSCE)

Completed with Distinction Abia State, Nigeria

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