Patient Access & Scheduling Customer Service Professional
Resume:
Summary
A customer focused professional with proven track record of success in providing exemplary customer service. Skilled in establishing treatment schedules in a fast paced work environment while enhancing patient satisfaction. Proficient at maintaining efficiency in healthcare coordination, customer service and sales. Adept at resolving issues effectively in retail and medical environments. Possesses strong communication, organization and multitasking skills, with a commitment to ensuring positive customer experiences across all interactions. Willing to relocate: Anywhere
Work experience
Patient Access Specialist
Hummingbird Healthcare • Remote
October 2024 to August 2026
• Scheduled, canceled, and confirmed appointments for new and existing patients across medical and pulmonary specialty lines using EPIC, NICE and CISCO systems, ensuring efficient patient flow
• Efficiently managed patient appointment scheduling using EPIC and NICE systems
• Provided exceptional customer service while scheduling appointments for patients
• Ensured accuracy and timeliness in scheduling appointments for new and existing patients
• Collaborated with healthcare providers to coordinate patient appointments
• Maintained patient confidentiality and privacy when scheduling appointments
• Adhered to company policies and procedures when scheduling patient appointments
• Communicated effectively with patients to confirm and remind them of their appointments
• Resolved scheduling conflicts and issues to ensure optimal patient access and satisfaction Maintained high call center quality and met call volume expectations by applying speed and efficiency in daily operations Resolution Coordinator
Walmart Health Virtual Care • Carrollton, TX
March 2024 to September 2024
• Scheduled, canceled, and confirmed appointments for new and existing patients across medical, dental, and behavioral health lines using EPIC and NICE systems, ensuring efficient patient flow
• Coordinated with providers at 51 health center locations to deliver white glove service and comprehensive patient care
• Maintained high call center quality and met call volume expectations by applying speed and efficiency in daily operations
Customer Service Representative
Alorica Calling Center • Humble, TX
July 2022 to January 2024
• Scheduled appointments and processed over-the-counter orders by handling inbound and outbound calls for CVS customers
• Resolved customer complaints, processed returns and refunds, and assisted with receipt lookups to enhance customer satisfaction
• Collaborated with pharmacists to address patient needs and transferred customers to appropriate pharmacy departments
• Guided customers to CVS pharmacy locations, ensuring seamless service and support Sales Advisor
Office depot • Dallas, TX
May 2019 to September 2021
• Assisted customers on the sales floor and provided face-to-face customer service to enhance shopping experiences Whitney Oden
*************@*****.***
Wilmer, TX 75172
• Answered phones and processed in-store and phone orders, ensuring efficient service
• Operated cashier station and greeted customers, contributing to a welcoming store environment
• Supported customers in all aspects of the store, demonstrating flexibility and commitment to service Cashier/waitress
Denny's • Dallas, TX
March 2014 to September 2020
• Greeted customers and took orders, ensuring a positive and welcoming dining experience
• Served food and answered phones to support efficient restaurant operations
• Ensured every customer received excellent service, contributing to high satisfaction levels Education
HIGH SCHOOL DIPLOMA
Wilmer Hutchins High School • Hutchins, TX
January 1999 to December 2003
Skills
Medical Records Insurance Verification Human resources Time management Call center operations Patient communication English NICE inContact CPT coding Customer service Negotiation Benefits administration Appointment coordination Analysis skills Data entry Medical Scheduling Organizational skills Epic Inside sales Microsoft Word Upselling Behavioral Health Healthcare customer service Problem solving Fast learner Multitask Customer support
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