Customer Service Representatives
Resume:
YVONNE
JACKSON
Customer Service
Representative
*********@*****.***
Tacoma, WA 98498
EDUCATION
High school diploma
Ingraham High School
Seattle, WA
SKILLS
Customer service
Typing
Phone communication
Customer Support
Appointment scheduling
Multi-line phone systems
Call Center
CERTIFICATIONS
Driver's License
WORK EXPERIENCE
Medical Support Assistant (MSA)
Department of Veterans Affairs, Veterans Medical Center May 2026 - July 2026 Lakewood, WA
Coordinated appointment setups for veterans, making 50+ calls weekly to healthcare professionals to request and fax medical records. Residential Sales Representative / Customer Service Representative
Republic Services
August 2021 - August 2024, current Las Vegas, NV
Handled 90-100 incoming calls daily in a call center environment, managing service setups, cancellations, and billing adjustments while processing payments and coordinating delivery of service cans. Covid-19 Contract Tracer/Chat Support
CSAA
February 2021 - June 2021 Las Vegas, NV
Answered 40+ incoming calls daily to schedule appointments for members interested in vaccinations, while providing detailed explanations of vaccine options and assisting with chat support inquiries. Customer Service Representative LL
Anthem, Inc.
November 2020 - January 2021 Las Vegas, NV
Answered 50+ incoming and outgoing calls daily from members regarding medical benefits, assisted in locating healthcare providers, and accurately addressed inquiries about claims, copays, and deductibles. Customer Service Representative
Anthem, Inc.
December 2019 - January 2020 Las Vegas, NV
Customer Relations Manager
BARCLAYS- Financial Banking Institution
August 2016 - July 2019 Henderson, NV
Responded to 50+ customer inquiries daily, effectively delegating specific requests to the appropriate teams to ensure timely resolutions. Managed customer accounts by documenting over 100 customer interactions weekly and recording actions taken in the CRM systems. Asst Manager
PAS DE DEUX CHILDREN'S BOUTIQUE
February 2016 - August 2016
Ensured adherence to company policy by auditing operational processes and implemented targeted spending reviews, resulting in a 10% reduction in expenses.
Hired and trained a team of 10+ new customer service representatives, effectively improving overall customer satisfaction through personalized issue resolution.
Customer Service Representative
LIFESAFER, INC
April 2014 - February 2016
Answered incoming and outgoing calls for an average of 50+ client inquiries regarding interlock system installations and DUI license reinstatement processes.
Placement Specialist
RECOVERY CENTERS OF KING COUNTY
November 2011 - August 2012
Admitted and screened 30+ clients for appropriate placement, conducted over 15 face-to-face interviews weekly, created comprehensive client files, processed SADAT applications, and coordinated the intake and discharge of 20+ detox patients.
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