Hotel Operations General Manager & Hospitality Leader

DeAundra Dubreuil

Killeen, TX ***** +1-254-***-**** ***********@******.***

PROFESSIONAL SUMMARY

Hospitality operations leader with 10+ years of hotel management experience, including General Manager, Assistant General Manager, Operations Manager, and Front Desk Manager roles across select-service properties. Experienced in P&L management, budgeting, forecasting, labor control, payroll, revenue management, guest satisfaction, brand standards, team development, vendor relationships, and operational compliance. Proven ability to step into fast-paced hotel environments, assess operational priorities, stabilize teams, control costs, and maintain consistent service standards. Marriott experience includes Front Desk Manager leadership at TownePlace Suites by Marriott.

CORE COMPETENCIES

Interim & Task Force Operations • Hotel Operations • P&L Management • Budgeting & Forecasting • Labor & Payroll Control • Revenue Management • ADR & RevPAR • Cost Control • Team Leadership • Hiring & Training • Performance Management • Guest Recovery • Brand Standards • Safety & Compliance • Housekeeping & Maintenance Oversight • Front Office Operations • Vendor & Contract Negotiation • Sales & Business Development • Owner/Stakeholder Communication • Property Management Systems • Microsoft Office • Excel • QuickBooks

PROFESSIONAL EXPERIENCE

General Manager Holiday Inn Express & Suites Austin, TX

October 2024 – December 2025

• Directed daily hotel operations across front office, housekeeping, maintenance, food & beverage, and administration.

• Managed P&L, annual and departmental budgets, payroll, forecasting, revenue strategy, and expenditure controls.

• Monitored ADR, RevPAR, occupancy, labor costs, and operating expenses to support profitability and financial performance.

• Led recruiting, interviewing, onboarding, training, scheduling, performance management, and corrective action.

• Conducted property inspections of guestrooms, public areas, and grounds to maintain brand, cleanliness, safety, and service standards.

• Resolved escalated guest concerns through timely service recovery and accountability, supporting guest satisfaction and online reputation.

• Coordinated front- and back-of-house departments to maintain efficient daily operations and consistent service delivery.

• Managed vendor relationships, purchasing, operational needs, and cost-control initiatives to reduce waste and protect the bottom line.

Dual Assistant General Manager Mid-Continental Restoration Co., Inc. Austin, TX

November 2021 – October 2024

• Oversaw daily operations, scheduling, payroll, front desk activity, administrative systems, and operational support.

• Supported GM leadership with budgeting, performance reviews, staff development, training, and compliance audits.

• Managed service recovery and relationship management to strengthen customer retention and satisfaction.

• Acquired new clients, processed inquiries, and managed client onboarding and account relationships.

• Conducted operational inspections to verify cleanliness, safety, and service standards.

Operations Manager Holiday Inn Express & Suites Lakeway, TX

October 2018 – November 2022

• Managed front desk operations, reservations, cash handling, group bookings, and staff scheduling.

• Supervised housekeeping and maintenance functions to support property readiness and guest satisfaction.

• Oversaw night audit, payroll processing, and daily revenue reporting.

• Implemented service-process improvements and staff training that reduced guest complaints.

Front Desk Manager TownePlace Suites by Marriott Temple, TX

January 2018 – December 2019

• Led front office operations for a Marriott select-service property, including scheduling, training, guest recovery, and cash controls.

• Supervised front desk team performance and maintained service standards in a guest-facing environment.

• Handled escalated guest concerns and supported consistent operational execution.

Front Desk Receptionist Hilton Garden Inn Austin, TX

January 2019 – December 2020

• Supported front desk operations, guest service, reservations, and daily hotel procedures.

ADDITIONAL PROFESSIONAL EXPERIENCE

CNA New Hope Manor, Inc. Austin, TX January 2017 – February 2018

Provided compassionate resident support, accurate documentation, safety monitoring, teamwork, and communication with nurses, families, and care teams.

CNA Poet's Walk Memory Care Round Rock, TX January 2015 – March 2016

EDUCATION

Business Studies – Business Focus (BBA / High School Diploma listed on source resume) Colorado Christian University Colorado Springs, CO January 2018 – December 2020

CERTIFICATIONS & ADDITIONAL QUALIFICATIONS

BLS • CPR • First Aid • TABC • Driver's License • Authorized to work in the U.S. for any employer

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