Customer Service Representative - Financial Services

Jennifer Herrington

Customer Service Representative

Gulfport, MS +1-228-***-**** ************.**@*****.*** Professional Summary

Customer service professional with strong financial services experience in teller operations, cash handling, lending support, and member service. Skilled in processing transactions, balancing cash, opening accounts, resolving account issues, and supporting daily branch operations. Brings management experience, strong communication, and a consistent focus on accurate, friendly service.

Work Experience

Vault Teller

Sunbelt Federal Credit Union Gulfport, MS

October 2021 to Present

• Assisted members with account services, transactions, and product questions.

• Opened savings, checking, money market, and certificate accounts.

• Processed consumer loan applications and prepared files for underwriting review.

• Balanced cash drawers and followed credit union policies and procedures.

• Resolved member concerns and escalated complex issues when needed.

• Supported vault cash operations and maintained accurate cash handling procedures.

• Balanced ITM machines weekly to support accurate branch cash operations. Store Manager

American Cash Advance Gulfport, MS

May 2018 to October 2021

• Issued loans and supported customers with account and payment questions.

• Managed daily store operations, bank runs, collections, and marketing tasks.

• Handled collection calls and followed up with past-due customers.

• Delivered friendly service while helping customers during urgent financial situations. Store Manager

Always Money Gulfport, MS

January 2016 to May 2018

• Balanced drawers, processed loans, and answered high volumes of phone calls.

• Trained employees and supported day-to-day branch operations.

• Reviewed profit and loss reports and attended manager meetings.

• Marketed services in the community to help grow customer accounts. Store Manager

PLS Financial Solutions of MS Gulfport, MS

August 2005 to January 2016

• Managed cash operations, loan processing, phone support, and customer service.

• Trained team members and supported branch performance goals.

• Reviewed profit and loss reports and handled conference calls and email tasks.

• Helped customers with financial service needs in a fast-paced setting. Education

High school diploma

Harrison Central High School

1999 to 2001

Skills

Customer service Cash handling Vault operations Loan processing Financial services Account opening Collections Microsoft Office Data entry Phone communication

Contact this candidate