Customer Experience & DME Benefits Specialist

STEVEN DAVID SIMON

HEALTHCARE MEMBER SERVICES & INSURANCE SUPPORT

Helping members, patients, providers, and insurance teams navigate healthcare with patience and clarity.

Norfolk, VA 757-***-**** *******.******@*****.***

HEALTHCARE CAN BE CONFUSING. STEVE MAKES IT EASIER.

Steve Simon brings a rare combination of healthcare support experience and natural relationship-building ability. He has worked directly with Medicare members, insurance companies, provider offices, and medical customers, helping people understand benefits, eligibility, entitlements, coverage questions, and product needs. Steve is not technical by personality; he is people-related. He listens carefully, explains information in a way people understand, and makes stressful healthcare conversations feel calmer and more human. His strongest value is helping people feel respected, guided, and confident.

60/day

Healthcare requests

15+

Healthcare-related years

Medicare

Benefits & eligibility

200%

Plan achievement

WHAT STEVE BRINGS

Member & Patient Support: Explains healthcare and insurance information in plain language with patience and compassion.

Provider & Payer Communication: Comfortable working with provider offices, insurance companies, Medicare-related questions, and benefit verification.

High-Volume Service: Balances accuracy and warmth while handling a steady volume of calls and documentation.

Trusted Relationship Builder: Creates confidence with members, patients, and providers through listening and clear follow-through.

KEYWORD ALIGNMENT

Member Services Patient Support Medicare Insurance Verification Benefits Verification Eligibility Entitlements Provider Services Patient Access Healthcare Customer Service Medical Customer Support Referral Support Coverage Questions Telephone Support Documentation Confidential Information Problem Resolution Active Listening

PROFESSIONAL EXPERIENCE

Healthcare Customer Support Specialist Trend Health Partners 2021 - 2026

Supported Medicare members, provider offices, and insurance representatives by making eligibility, benefits, and entitlement questions easier to understand and resolve.

Assisted approximately 60 customer, provider, and insurance-related requests daily while balancing speed, accuracy, and a calm customer experience.

Verified Medicare, Medicaid, commercial insurance eligibility, entitlements, external benefits, and coverage details for providers and insurance companies.

Explained complex benefit information in plain language so members and provider offices could move forward with confidence.

Maintained accurate documentation in healthcare systems while protecting confidential member and patient information.

Built trust through patience, active listening, and professional follow-through during high-volume telephone work.

Customer Experience Consultant Empire Today Flooring 2019 - 2020

Helped homeowners make confident flooring decisions through in-home consultations, product education, and relationship-based service.

Ranked #1 among new sales consultants by combining product knowledge with a customer-first, low-pressure approach.

Earned strong customer satisfaction feedback by listening carefully, explaining options clearly, and recommending solutions based on lifestyle and budget.

Guided customers through product selection, project expectations, scheduling, and installation coordination.

Covered a large territory from Richmond, VA to Hertford, NC while maintaining dependable appointment follow-through.

Healthcare Relationship Representative All American Medical / Advanced Diabetic Supply 2010 - 2019

Built trusted relationships with customers, providers, and referral sources while supporting diabetic supply needs and healthcare product education.

Reached as high as 200% of plan by building trust with medical customers, educating them on diabetic supply options, and maintaining strong provider relationships.

Ranked as a top monthly performer and became known for customer rapport, follow-through, and territory growth.

Developed new territories by identifying underserved opportunities and building relationships with providers and customers.

Supported customer events, trade shows, distributor calls, and in-person visits to increase engagement and loyalty.

Trained and mentored new team members on customer engagement, product knowledge, and service expectations.

Retail Sales & Customer Experience Lead EXPO Design Center / The Home Depot 2001 - 2010

Assisted homeowners, contractors, and retail customers with flooring, appliance, and remodeling purchases in fast-paced store environments.

Recognized as a top-selling associate, including strong performance at the Pro Desk and Expo Design Center.

Earned outstanding performance reviews for customer service, product knowledge, organization, and dependability.

Helped customers compare products, understand project requirements, schedule appointments, and complete large home-improvement purchases.

Supported new employees with product education, customer approach, and store procedures.

Sales Representative & Vendor Relations Iberia Tile 1998 - 2001

Built trusted customer relationships while coordinating product selection, vendor communication, and project support.

Recommended products based on customer needs, budgets, and project requirements.

Coordinated with customers, contractors, designers, and vendors to ensure accurate communication.

Managed multiple customer requests while maintaining excellent service and attention to detail.

Strengthened communication and relationship-building skills that transferred directly into healthcare customer support.

Owner / Customer Consultant Virginia Tile and Marble 1991 - 1998

Owned and operated a Virginia Class B contracting business focused on customer relationships, quality workmanship, estimating, scheduling, and project completion.

Managed the full customer experience from consultation and estimate through material planning, labor coordination, and completion.

Built repeat and referral business by keeping commitments, communicating clearly, and delivering high-quality work.

Coordinated employees, subcontractors, permits, suppliers, tools, bidding, bonding, and project schedules.

EDUCATION

1987-1991 Bachelor of Science in Business Administration, Old Dominion University

2012-2015 Associate of Applied Science, Tidewater Community College

PROFESSIONAL REPUTATION

Customers often ask for Steve by name because they trust his advice, enjoy the conversation, and know he will follow through.

Known for remembering names, making people comfortable quickly, and turning first-time interactions into long-term relationships.

Dependable to a fault: the kind of employee managers can put in front of customers with confidence.

Selected to train and mentor employees because of his natural people skills, product knowledge, and positive team presence.

BEST FIT ROLES

Target roles: Member Services Representative, Patient Access Representative, Insurance Verification Specialist, Eligibility Specialist, Provider Services Representative, Medicare Support, Referral Coordinator, and Healthcare Customer Support.

Contact this candidate