Accounting & Data Analytics Professional

LaShonda D. Williams

Marana, AZ ***** • 713-***-**** • **************.****@*****.***

Professional Summary

Detail-oriented accounting professional with a Bachelor of Science in Accounting and Data Analytics from Liberty University, supported by experience in tax preparation, financial documentation, compliance, and data-driven problem-solving. Skilled in maintaining accurate records, analyzing information, supporting regulatory requirements, and communicating effectively with members, providers, and cross-functional teams. Eager to apply accounting knowledge, analytical skills, and a strong service background to support accurate reporting, operational efficiency, and informed financial decision-making.

Experience

OCTOBER 2019 – PRESENT

Grievance & Appeals Coordinator I Centene Corporation Tucson, Arizona

Responsible for initial assessment, routing, and tracking incoming appeals and grievances.

Maintain accurate records of all appeals and grievances, including timelines, communications, and actions taken.

Gather, analyze, and report verbal and written member complaints, grievances/appeals.

Ensure all actions comply with relevant regulations, policies, and standards.

Provide regular updates to management on the status of appeals and grievances and analyze trends to identify areas of improvement.

Work with other departments to resolve issues and address systemic concerns.

Prepare response letters for member complaints, grievances/appeals.

Customer Service Representative OCTOBER 2019 – JULY 2021

Serve as front-line resolution advocate for Arizona Medicaid members with inquiries, requests, or concerns.

Resolved member and provider concerns by assessing needs, identifying root causes, providing accurate information, and routing complex issues to the appropriate departments for further resolution.

Maintains performance and quality standards based on established contact center metrics.

Provides customer service in a high-paced contact center environment over the phone, via live chats, and emails.

Remains up-to-date and adheres to quality standards, regulations, and all other policies to ensure quality, consistency, and compliance.

NOVEMBER 2018 – APRIL 2019

Tax Preparer Jackson Hewitt Oklahoma City, Oklahoma

Prepared tax returns for individuals or small businesses.

Interviewed clients to obtain additional information on taxable income, deductible expenses, and allowances.

Used all appropriate adjustments, deductions, and credits to keep clients' tax liability to a minimum.

SEPTEMBER 2017 – AUGUST 2018

Customer Service Associate/ Licensed Insurance Agent Liberty Mutual South Bend, Indiana

Provided excellent customer service by responding promptly to inbound customer calls regarding personal auto insurance policies.

Processed policyholders’ transactions accurately within the Customer Service Response time standards.

Interpreted customers’ policies and made the necessary recommendations for coverage enhancements.

Built rapport with each customer to retain the customer’s business by effectively listening and reviewing policy details.

Managed time effectively to meet performance metrics consistently.

Additional employment history is available upon request.

Accomplishments

Recognized by customers and managers for delivering exceptional customer service.

Maintained consistently impressive performance appraisal ratings.

Consistently met or exceeded monthly quality and productivity goals.

Selected by management to support resolution of complex billing issues for the Executive Chairman’s office.

Trusted by upper management to lead training support and manage high-priority assignments.

Accounting Skills

Financial reporting and account reconciliation

General ledger support and journal entry preparation

Tax preparation and documentation review

Budgeting, expense tracking, and variance analysis

Data analysis, record accuracy, and compliance support

Education

2026

Bachelor of Science in Accounting & Data Analysis, Liberty University, Lynchburg, Virginia

2018

Associate of Science in Accounting, Oklahoma City Community College, Oklahoma City, Oklahoma

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